Last year there was an odor coming from underneath my sink. The smell got so bad that we almost had to leave the house and move in with my in-laws until someone could come out and take a look at the plumbing.
We called Ryan Homes as our plumbing was still under warranty and they said to call GE that it wasn't a plumbing issue but an issue with our dishwasher. $99 later, GE said that it was a plumbing issue and to call Ryan Homes. Ryan Homes finally sent someone out and low and behold, it wasn't a dishwasher problem, the spot where the gas line meets the disposal was lose and leaking. Problem fixed?
not so much. 10 months later the smell is back. Called Ryan and they send Brandon out to my house to take a look. He didn't do anything, and my mother-in-law (who sells new homes and has for 25 years) wasn't buying the "this isn't a problem that is covered by warranty" bull that this guy was trying to sell her (and me over the phone).
He got so upset that we wanted him to do work, that he left my house, without doing anything. I called Ryan Homes to complaint and insist that they send someone out (not Brandon) to look at our plumbing and she said "according to our notes you need to flush the disposal system with water and bleach and that should fix the issue, this isn't something covered by warranty." The notes they had did not reflect the work that was actually done the first time. Ryan Homes is souless and don't give a flying *** about their consumers once that check clears. They do not take responsibility for the crap work that their employees do and the mistreatment of their staff in the homes of their consumers.
Everything that goes wrong in the house is the consumers issue and debt to incur no matter what is still covered by warranty. Avoid this company like the plague, by Beazer or CalAtlantic!