Ryan Homes
Reviews and Complaints
2.4M
CLAIMED LOSSES
345
TOTAL REVIEWS
250K
PAGE VIEWS
2
ISSUES RESOLVED
Ryan Homes Reviews
New Reviewer
Pluming
The plumping makes noise when pushing the toilet and running water
ID
Preferred solution
Fix the issue
New Reviewer
Warranty
Please have someone call 703-777-**** no response way past the 5 day business day time limit!
ID
Service
Ryan Homes Customer Care
Preferred solution
Deliver product or service ordered
New Reviewer
Upgrade my Ryan Home
I need a call Back. My phone keeps going to voicemail if I Dont answer. Please call me Back
ID
Location
Quinton, Virginia
New Reviewer
Left sign on my property, damaged my lawn
some clown postdated a Ryan Homes sign on my property and damaged my lawn with their vehicle
User's recommendation: don't deal with them.
ID
Service
Ryan Homes Customer Care
Cons
- Tresspassing on private property
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer
Copy of survey
Adding 6 mire feet of patio and a pergola. I am told I need a copy of our land surgery done at closing. 2518 holly oak lane. Gastonia N.C. 28056
ID
Preferred solution
Copy of surgery
Worst company to do business with
We purchase our house last year in Delaware. We have had nothing but problems to include roof issues and defective workmanship. I had to give a 1 star rating as there was nothing lower. Warranty department is way below good standards and workmanship.
User's recommendation: Don't buy run the other way.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMantainance and repairing of some parts of my home
The restroom commode in ground floor and attached bathroom are leaking. The doors in closet of the entrance and door near the restroom are out of order. The door key in entrance door doesn't open the lock.
ID
Location
Charlotte, North Carolina
Preferred solution
Let the company propose a solution
No personal people skills
We built a home in a Ryan Community, which is Anthem, in Milton Delaware. Your Project Manger. Mr. Brennan, has no people skills at all. When hes involved building your home, hes is very personal and wants to help. After your home is complete and he tell you how to feel out the survey to give him all 10s, hes done with you. After that he'll ride by and don't even try to ask him something hes lies and blows you off. I should get the community together and put signs up (DON'T BUY HERE)..The quilty of the homes are really bad. Siding is all falling off, walls aren't plum, Dry wall in the homes are bad, and i could go on and on. I feel that a person from Ryan needs to check this community out. Thanks
User's recommendation: Check with other homeowners before you buy here.
1 comment
ID
Location
Dover, Delaware
New Reviewer
Multiple problems with home but most recently no air conditioning.I have a new home and it is 91 degrees outside.we thought maybe the company that installed the unit would make a priority .
No air conditioner. We contacted the warranty department and Arrow heating and Cooling and as of 5:00 pm no contact from either. It is 91 degrees outside and my home is 6 months old. Unfortunately this is not the only problem we have had.I am disappointed with my new home!
User's recommendation: Unfortunately not Ryan Home.
ID
Location
Pataskala, Ohio
Preferred solution
fix my problems
Price issue
I told the representative about 10 things we have wrong with our home and he just said he would let someone know in our territory
ID
Location
Pleasant Grove, Utah
*** Houses
I dont own a Ryan Home (sorry, did my research before making the biggest purchase of my life). Makes me wonder if anyone does research or are you just mesmerized with the idea of something new?? Anyways, we built a custom home in a development and there were 12 lots left that had not sold. The developer sold them to Ryan Homes. Yay! Now we have *** substandard cookie cutter homes peppered in with truly custom homes! After every storm we laugh how siding and shingles fall off the Ryan Homes! We lost count of how many times heating and air conditioning companies have been seen in the driveways of Ryan Homes. Every house that has the laundry room upstairs, the outside siding is black with soot! Every single one!
User's recommendation: Don’t be fooled just because something is new.
ID
Location
Kent, Ohio
New Reviewer
Vinyl siding keeps coming off different places on house...
vinyl siding keeps coming off in different places of house... If i knew that this was going to be an issue when i purchased home!!!!!! Would have never purchased...
User's recommendation: Read reviews before purchasing a Ryan Home...
1 comment
ID
Service
Ryan Homes House Construction
Loss
$1000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint
Visited a model on Thursday, March 19, 2020 and the customer service that I received was very disrespectful. Please call Stacy Talley at 540-760-****
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey are not a number one builder.A lot of structures are not nailed tight, cut too short and not aligned proper.
They are in the building stage and there are several 2"x6" not nailed tight having gapping of approx. 2" or more. Several places on gable where they have 2"x4" connecting with 2"x6".Several places where the 2"x4' and 2"x6' are cut too short and not aligned proper. Met with project person and was told this is satisfactory work. I have photos on my phone but don't know how to load them. I'll keep trying.
2 comments
ID
Service
Ryan Homes House Construction
Cons
- Exceptionally poor workmanship and material
- Exceptionally poor workmanship and materials used
Preferred solution
Better quality work
New Reviewer
Weekend and your closed
Want to change something on house being built...it's a $500,000 home, my current house is with Ryan Homes. I hope you could support me and help me out as I am a long term customer. House doesn't close til Feb 24th and I think we can work this out.
ID
Cons
- Inability to make minor changes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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The project manager for Ryan is just a fancy name given to their employee assigned to the development being built. He does not overlook or manage any of the contractors hired at rock bottom labor prices by Ryan.
As Ryan supplies all of the materials that these laborers are using. His title should be project coordinator. He simply makes sure that the designated workers are showing up in the order to move the construction process along. Certain jobs have to be performed before others and he makes sure that the house is completed within 72 days.
This is why the home is constructed with such poor workmanship. Im pretty handy and knew more about construction than the guy assigned to my development. The project coordinator gets a bonus when you give him all tens on his review sheet.
That sheet can also be used against you should you try to sue Ryan since you gave such glowing reviews. You feel that if you don't and have a warranty issue that it will not be fixed if you give this coordinator a negative review.