Ryan Homes
Reviews and Complaints
HVAC/Plumbing issues
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Verified Reviewer
- Home design and area
- Exceptionally poor workmanship and material
- Customer service
- Failure to follow through
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Verified ReviewerVery Poor Experience and Horrible HOA
User's recommendation: Do not buyRyan Homes or Glenn Road Capital LLC.
- Cheap ok build
- Very poor quality and warranty
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Verified ReviewerIssues with Ryan Homes employees
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Verified Reviewer
- Lay out of the home
- Sales reps lie and misleading
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Verified ReviewerSales & Marketing Rep @ Lake Linganore - Hamptons
User's recommendation: Customer service matters.
Pluming
Warranty
Upgrade my Ryan Home
Left sign on my property, damaged my lawn
User's recommendation: don't deal with them.
- Tresspassing on private property
Copy of survey
Worst company to do business with
User's recommendation: Don't buy run the other way.
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Verified ReviewerMantainance and repairing of some parts of my home
The project manager for Ryan is just a fancy name given to their employee assigned to the development being built. He does not overlook or manage any of the contractors hired at rock bottom labor prices by Ryan.
As Ryan supplies all of the materials that these laborers are using. His title should be project coordinator. He simply makes sure that the designated workers are showing up in the order to move the construction process along. Certain jobs have to be performed before others and he makes sure that the house is completed within 72 days.
This is why the home is constructed with such poor workmanship. Im pretty handy and knew more about construction than the guy assigned to my development. The project coordinator gets a bonus when you give him all tens on his review sheet.
That sheet can also be used against you should you try to sue Ryan since you gave such glowing reviews. You feel that if you don't and have a warranty issue that it will not be fixed if you give this coordinator a negative review.
Multiple problems with home but most recently no air conditioning.I have a new home and it is 91 degrees outside.we thought maybe the company that installed the unit would make a priority .
User's recommendation: Unfortunately not Ryan Home.
Price issue
*** Houses
User's recommendation: Don’t be fooled just because something is new.
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Ryan is pretty slick. There used to be another complaint site here with almost 200 complaints!
That has miraculously dwindled down to 35 with many of them being positive reviews. I bought one and I had so many problems due to poor workmanship. I had that home for 4 years. Leaving out complaints such as doors not closing, walls not plumb, wood floor cracking, and squeaky floors which some may say are subjective or my opinion.
Let me mention the items that did need repairs or replacement. This on a brand new home. I had 2 supposedly brand new kitchen GE appliances that needed replacing. The refrigerator compressor failed.
That was replaced by GE for free. The dishwasher motor failed. That was past the warranty so that cost me. For 2 new appliances to fail makes me wonder if these supposedly new appliances weren't refurbished providing more profits to Ryan.
After all. They buy and supply all of the materials and hire local contractors at the cheapest rates to put it all together. My roof kept losing shingles on windy days from the 4 years I owned the house. My first year was covered.
After that I was paying for roofers on a brand new roof! We are talking about numerous service calls on a new roof! My HVAC system had 7 breakdowns. Many of those repairs occurred past the warranty which cost me out of pocket to fix!
My basement had 4 leaks from the wall cracking and the garage 1 leak. Those were not considered structural and also cost me. BTW. Regarding their 10 year structural warranty.
You have to hire a licensed engineer to document the problem which can still be denied by Ryan. My front doorbell shorted out. My garage door keypad failed and not from a dead battery. You don't expect to lay out as money as I did on necessary repairs on a new home.
What I did like about the home was the homes floorplan. Ryan is good at that. They are very responsive during that one year warranty. Sending back many of the substandard contractors, like the HVAC company that put my unit in.
Now to be fair regarding them. Out of the 7 failures. Three were from the cheap equipment that Ryan supplied to them to install.
The same thing goes with garage keypad. Absolute garbage.