Ryan Homes Reviews and Complaints | ryanhomes.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 29, 2020 Chauntrell G

Poor Workmanship

1.5

I purchased my home in November 2014. I utilized the warranty after the 1st year to have all repairs completed. Shortly after I complained that the same problems were occurring in the same areas. This has been an ongoing problem since then that Ryan Homes has not been...

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5 comments

Sep 20, 2022 Mouhamadou Hqn #2252787

I live in a Ryan Homes built house in Nokesville, Virginia. My 2 year warranty for plumbing repairs has expired.

However, 2 months after I closed on my house, I began to have plumbing issues and ceiling leaks. The complain was made to the Ryan Homes Warranty Supervisor, Robert Graham.

Repairs was made, now 6-7 months later the issues resurfaced. Now, that my 2 year plumbing warranty has expired they do not want to make the repairs that resurfaced from the beginning.

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#2086738

Service

Ryan Homes House Construction

Pros

Home design and area

Cons

Failure to follow through
Exceptionally poor workmanship and material
Customer service

Preferred solution

Correctly repair damages

Sep 07, 2022 PissedConsumer3932460 of Franklin, TN

We are missing insulation and still told out of stock

1.7

These Homes are just thrown together by people that dont even care but still get paid. The insulation is missing above our office and was told everyone makes mistakes. But isnt there accountability and other people checking on their work. So disappointed in this Ryan home

User's recommendation: Don’t buy a Ryan Home.

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#3932460

Location

Franklin, Tennessee

Aug 17, 2022 PissedConsumer3863066 of Harrisburg, PA

The tree in my died. I would like it replaced.

Nothing was done about it. I am going to have to pay at least $350.00 to have it replaced. I am not happy about it.

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#3863066

Location

Harrisburg, Pennsylvania

New Reviewer

Aug 01, 2022 Deb B Woi

Leaks and Cracks

2.4

LEAKING PIPES in less than 2 months! There are FOUR (4) MAJOR cracks on the wall above my fireplace as well. Ryan Homes provides only one maintenance repair free of charge. Now I am forced to request the repair and risks any future repairs being paid out of pocket. The...

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#3813900

Location

Battlefield, Virginia

Pros

Appearance of the homes

Cons

Poor work

Jul 11, 2022 PissedConsumer3752475 of Charlotte, NC

Water bill

4.1

Ryan Home managers and project manager came up with a great result and I am happy with the results.glad they worked with me.

User's recommendation: Doesn’t hurt to ask.

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#3752475

Location

Charlotte, North Carolina

New Reviewer

Jul 06, 2022 Tammy A Baa

Landscaping

We moved in in February and still dont have landscaping or grass its the 2 nd week of July reached out to several People with no results I would like to know who to contact to have this taken care of people after us whose houses have built up after us have grass and we still do not please let me know who to contact

User's recommendation: At this time I would not feel right to recommend Ryan homes.

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#3736890

Location

Columbus, Ohio

Preferred solution

Landscaping and grass

Jul 03, 2022 PissedConsumer3729248 of Lexington, SC

Just closed June 6 moved in on the 22nd we have problem after problem

1.3

We have had one problem after another. Since we moved in our HVAC system has not been working properly. The company came and of course did not have the thermostat. So one of the reps took off all the settings. Today July 3rd we had gone out for the day came home and the house was 79 degrees and no air again.

User's recommendation: NO STAY FAR AWAY FROM RYAN HOMES.

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#3729248

Location

Lexington, South Carolina

New Reviewer

Jun 30, 2022 Denise W Rqd

Bad construction

2.0

I had to have my roof (back and front, screened in porch and siding redone due to negligence. There where other issues also. They fixed the issues, why did it have to happen. Rushing to build a house!!

User's recommendation: Please check your house out while it is being built.

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#3720557

Location

Garner, North Carolina

Loss

$500

Preferred solution

Pay for electricity that was used when fixing my house.

New Reviewer

Jun 23, 2022 Kristen S Uwt

Absolutely awful experience from sales to almost 2 years in

1.9

We were lied to about more than you could ever imagine by the sales person here. Unfortunately, it got us in. Weve had a minimum of 20 people complain about the exact issue in our NEW neighborhood , with the same sales individual. Nothing was done We have homes sinking...

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#3697516

Location

Wilmington, Delaware

Pros

Appearance of the homes
Pricing

Cons

Terrible workmanship
Houses are built terrible they hide stuff under other things
Dealing with upper management

Loss

$800

Preferred solution

I want my missing ceiling replaced , to be reimbursed for 2 days off of work to clean up this mess, to be reimbursed for the correct vents that were installed, and the installation

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New Reviewer

Jun 16, 2022 Mohamed A Lsy

TAKEN ADVANTAGE OF

1.0

Let me start off by saying I felt accomplished by purchasing my NEW Ryan home, in October 2020, but after it was a disaster, MY HVAC SYSTEM FAILED OUR FIRST SUMMER IN THE HOME, they came out and fixed it, wasnt done correctly but whatever right, so then I wait several...

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#3677444

Location

Richmond, Virginia

Cons

Take advantage of the consumer
So many
No help

Preferred solution

Let the company propose a solution

May 23, 2022 PissedConsumer3602752 of Anderson, SC

Poor construction

1.7

Their material quality and contractors they hire are to build their homes are just awful. Be ready to fight with their warranty people. Their construction standards that they have created for themselves is a joke.

User's recommendation: Do not buy or build a Ryan home!

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#3602752

Location

Anderson, South Carolina

New Reviewer

May 23, 2022 Jacqueline C Fkb

Disappointed loyal customer

2.1

This is my 3rd Ryan Home new build. I had 2 previously in VA and this was by far the most disappointing of them all. I think they were likely in a rush to wrap up the remaining houses so they could be done with the development. The project manager is quick to respond...

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#3601572

Location

Charleston, South Carolina

Pros

Fair turnaround time for delivery

Cons

Warranty

Loss

$600

Preferred solution

Let the company propose a solution

New Reviewer

May 11, 2022 Dino G Zyb

Yard grading and customer service pertaining to this was horrible

3.9

Our yard was never graded properly,we have ridges all the way down either side of our yard and because of this we sit lower and there is an uneven step off. Also in the far back of our yard we have sitting water after rain and it stays very muddy for a while after. We have been ignored and put off it is disgusting!!!

User's recommendation: Use a different company.

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#3566343

Location

Detroit, Michigan

Preferred solution

Let the company propose a solution

New Reviewer

May 08, 2022 Jim B Oni

Refuse to correct their mistakes

1.0

Purchased new construction at the Legends at Sadsbury Park in Pennsylvania. Paid $3500.00 to have a bathroom rough in installed in the basement. During our walk through, there are 2 pvc pipes (sink & toilet) sticking out of the cement, no pvc pipe for the tub. The...

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#3555367

Location

Wallingford, Pennsylvania

Cons

Willingness to accept responsibility for actions

Preferred solution

Deliver product or service ordered

New Reviewer

May 06, 2022 Amy V Sxv

Need information on what address to mail small claims court documents

1.4

I live in Meadows at Fairway Pines. Ryan Homes will not replace my broken sliding door. So I am filling a claim in Painesville small claims court.

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#3548311

Location

Painesville, Ohio

Preferred solution

Full refund

Apr 21, 2022 PissedConsumer3504505 of Piedmont, SC

Wrong color of carpet

4.3

My house has the wrong color carpet, I paid for an upgraded carpet in gray and I have beige carpet. Its been two months since they came and confirmed that it was the wrong carpet and told they would be in touch and I still haven't heard from anyone!

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#3504505

Location

Piedmont, South Carolina

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Location	3/5
Style and Design	3/5
Price Affordability	2/5
Insurance Plans Acceptance	2/5
Level of Comfort	2/5

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