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HVAC/Plumbing issues

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Every winter my HVAC unit shuts down. It's in my attic and does horrible in the cold weather leaving my family freezing. I have dealt with this out of pocket for 5 years. My plumbing also leaks inside my walls and into my crawlspace as I shower daily. OMG
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ID
#1163467 Review #1163467 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Reason of review
Bad quality
Most helpful review

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Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
I purchased my home in November 2014. I utilized the warranty after the 1st year to have all repairs completed. Shortly after I complained that the same problems were occurring in the same areas. This has been an ongoing problem since then that Ryan Homes has not been...
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4 comments
#2064549

Oh my goodness

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ID
#2086738 Review #2086738 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Pros
  • Home design and area
Cons
  • Exceptionally poor workmanship and material
  • Failure to follow through
  • Customer service
Preferred solution
Correctly repair damages

Roofer can not find wear roof is leaking.

Roof been leaking every time we have heavy rain since April. The finishing work is the worst I've ever seen the manufactured hard wood floors wear scratch . Three of the doors would not close. The molding had gaps. what they need is a new project manager. He just doesn't care.

User's recommendation: Buyer Beware.

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ID
#3025568 Review #3025568 is a subjective opinion of poster.
Location
Kennett Square, Pennsylvania
New Reviewer

Poor Construction

We purchased our house in 2018 and in 2019 they had to come and repair the living room ceiling . It looked like it was going to cave in . Then when you walked upstairs , you could hear the flooring sound like it was moving. Here we are in 2021 and its the same thing!! Also I have puddles in my kitchen ceiling . I was told that I was 2 years and 10 months into my warranty and it would have be reviewed . This is insane . We did not cause any of this . This is repeat issue. I would not ever tell anyone to buy a Ryan home .

User's recommendation: do not buy a RYAN HOME !!

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ID
#2943456 Review #2943456 is a subjective opinion of poster.
Pros
  • So far disappointed
Cons
  • Poor workmanship
  • Quality
Preferred solution
Fix my issue, the house it not even 3 years old

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New Reviewer

Not good at clean up

Ryan Homes - Not good at clean up
I brought a house where I expected to have a nice clean and beautiful yard for my family. Thats not the case I have brushes, plants, and broken trees branches that is pile up in my yard. But nobody in the company want to own it to fix rather then paying someone to come clean it. But all my neighbors dont have this problem at all just me. Why cant someone clean their mess up I pay for a house that already have problems and this is another trying to fence something up and I cant even do that cause someone is to lazy to do that. Im really not happy about this at all

User's recommendation: Nope.

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ID
#2923269 Review #2923269 is a subjective opinion of poster.
Pros
  • Floor plan
  • Sales group is nice
Cons
  • Landscaping
Preferred solution
Fix the problem
New Reviewer

Rates of land

We testing to buy home mentor ohio and we talked to Jeremy there.. he show us house with 3,94,000 cost and he said we can pick any land without any extra charges.. and after that we went to finialzed the deal for house and he added $40000 for land which one we picked.. and he said other land are free.. so for me it doesnt make any sense to charge $40,000 for land and others is free.. so my concern is we we go there first time to see land and house he didnt mention that about extra cost of any land.. he said pick whatever u want pick.. so that

User's recommendation: Yea.

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ID
#2896081 Review #2896081 is a subjective opinion of poster.
Location
Mentor, Ohio
Pros
  • Look of the home and layout
  • Home design and area
Cons
  • Final quality
Preferred solution
Price reduction
New Reviewer

Multiple problems with new home construction

Update by user Sep 18, 2021

I was given an additional one year warranty on underground plumbing problem. Trim work and baseboard on vanity repaired.

Wall repair under review. Other outstanding items still pending repair

Update by user Sep 18, 2021

I was given an additional one year warranty on underground plumbing

Original review posted by user Sep 18, 2021
Crushed drainage pipe found under concrete slab caused water shut off and backup Damage to bedroom wall Missing baseboard and trim around bathroom vanity Scratches on vanity top Dent found on bathtub Missing outdoor entry light Loose stones outside on garage walls Detached frame on inside door handle to garage Dirty exhaust cover Kitchen support bar needed reinstallation All this Resulted in grief and moving delay
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ID
#2883093 Review #2883093 is a subjective opinion of poster.
Pros
  • Loan officer
  • Floor plans
  • Design
Cons
  • Poor work
  • Quality
Preferred solution
Another similar new home construction

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New Reviewer
Good morning, I am the homeowner of 517 Westport here in Norfolk VA. I am, for lack of a better term, disheartened, furious and utterly baffled about how your service and warranty team operates. This needs to be locked at very closely. When we first moved in, Taylor...
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ID
#2872387 Review #2872387 is a subjective opinion of poster.
Location
Chesapeake, Virginia
Pros
  • Design
  • Location
  • Pricing
Cons
  • Cheap products that they installed
  • Customer service
  • Service of product
Loss
$10
Preferred solution
Let the company propose a solution

Complaint

We live at 3881 Red Creek ct Perry Ohio 44081 Hidden Village Development. We love our ranch home but we were told you get grass planted and we were told it will be starter grass and thats fine but the land scalers did nothing they scraped the surface and planted the grass in rocks.Since weve moved in several other homes have been built and we have watched the landscaper rake out rocks and make these yards ready for grass this is not fair it should be the same for everybody. My husband has been killing himself getting rocks out of our yard he is 63 ..ccthiswajusshamefshameful.ouc.constructio
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ID
#2865705 Review #2865705 is a subjective opinion of poster.
Location
Detroit, Michigan

I cant get through to a live person

No I never had a complaint. I just did not find where is the number for customer service that is all. Ok thank you bye.
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ID
#2824068 Review #2824068 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer
Ryan Homes - Rayan Homes Society No One Response us it’s been more than 6 month and second happened today
Ryan Homes - Rayan Homes Society No One Response us it’s been more than 6 month and second happened today
Ryan Homes - Rayan Homes Society No One Response us it’s been more than 6 month and second happened today
Ryan Homes - Rayan Homes Society No One Response us it’s been more than 6 month and second happened today
Ryan Homes - Rayan Homes Society No One Response us it’s been more than 6 month and second happened today
Ryan Homes - Rayan Homes Society No One Response us it’s been more than 6 month and second happened today
Very ridicules and bad experience with Rayan Homes, we having a big problem with roofing. After the rain all the water is going inside the house, water is dripping from ceiling, water in the room floor, water is going down the basement ,Call to Hundred Time Rayan Homes...
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ID
#2819608 Review #2819608 is a subjective opinion of poster.
Location
Lansdale, Pennsylvania
Loss
$400000
Preferred solution
Contact Owner will explain matter

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New Reviewer

Drainage issues

Original review updated by user Aug 22, 2021
Ryan Homes hires the cheapest of landscapers. It has been a few years, and I am now finding issues with drainage as I start to add flower beds in my backyard, I water laying for days on end due to the poor grading of the property. The neighbor's rain water and sprinklers both runoff to my lawn and settle there for days. I also found a drainage issue under my deck where they ran the rain spout through the deck to drain along side of the house to allow water to accumulate and drain along the crawl space wall. they were out twice to install french drains on the opposite side of the house were water would also settle for days.

User's recommendation: Walk your property after rin and when your neighbor waters their lawn.

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ID
#2799250 Review #2799250 is a subjective opinion of poster.
Pros
  • Design
Cons
  • Landscaping
Loss
$700
Preferred solution
Let the company propose a solution
New Reviewer

I'm very upset

Cont get anything resolved . Never Will they call me back this is a complete joke Im very upset and have attempted everything possible to resolve

User's recommendation: Never.

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ID
#2780611 Review #2780611 is a subjective opinion of poster.
Location
Canton, Ohio
New Reviewer

Ryan home doesn’t keep details of faucets used

I wanted to know faucet model used in my home at 25683, Clairmont manor sq, Aldie. Representative said they dont keep that level of details.
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ID
#2720150 Review #2720150 is a subjective opinion of poster.
Pros
  • Floor plans
Cons
  • Poor work
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

Trash issues

I just wanted to write and complain to some that would help the home owners at the the Ryan Home Wescott condominiums newly built in Midlothian Va 23112 I bought the condominium in July and the trash bin issues have been a serious issue since day one. No matter how much we report the issue nothing is resolved. We pay over 300 dollars a month for HOA and we have to deal with this. There are 8 cans for 24 owners and 2 recycle bins. Most of the time the trash is not even picked up P
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1 comment
#2038765

Send them written notice, signed by all residents, to correct within 30 days... If not take them to court.

ID
#2710447 Review #2710447 is a subjective opinion of poster.
Location
Matoaca, Virginia
Pros
  • Sales group is nice
  • So far disappointed
Preferred solution
Let the company propose a solution

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New Reviewer

Referral bonus

I was told by John P. the sales representative for Swan Cove West that I would receive a $1000 referral bonus for referring my brother and sister-in-law to Swan Cove West in Selbyville, DE. They settled on March 25. John said it would take a couple of months for me to receive the check. I waited and spoke to John on June 2 nd. He told me the check was sent I May. I never receive it. I spoke to John on June 11th, and he said a check was not sent. Rather, I needed to complete a W-9. I did and sent it to John. It has been over a month and I have not received the bonus.

User's recommendation: Don’t recommend Ryan Homes.

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ID
#2676813 Review #2676813 is a subjective opinion of poster.
Preferred solution
The $1000 referral bonus

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New Reviewer

Dubious increase in price and homesite premium, no discounts, cannot add options

Few bullet points: 1. They increased the premium of the homesite with each sale. The base price for the Versailles model was 790K and within two days, the sales price went up to 810K. This was because they increase price for each sale by 10K. Further to this, they also increased the premium on the homesite from 50K to 65K. This is dubious. Why does premium increase ? 2. I was not able to add a realtor a day after signing the initial contract. I was able to change the homesite but the sales agent could not add a realtor. And could not offer a any discount for this, since they ideally had to pay the realtor fees. 3. It takes 2+ months to start construction after the agreement is signed. All customer options had to be finalized within the first two weeks and no changes after that. I can understand that floor plan and elevation have to be finalized first but why could I not add some internal options a little longer? 4. The website says basement included with full bath, but the full bath was not offered, and the kitchen does not have the upgraded cooktop with the chimney, which some other models have (like Saint Lawrence) even after paying for wall oven upgrades. 5. Not a single dollar discount was offered, neither in the options, I ended up with a very high purchase price (810K base + 65K premium + options), dubious homesite premium of 65K for a little over 0.25 acres of homesite and unfulfilled upgrades. Hope someone from the management looks at this at a very serious note.
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ID
#2664265 Review #2664265 is a subjective opinion of poster.
Location
Elkridge, Maryland

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