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Ryan Homes
Reviews Chart
$2.4M
CLAIMED LOSSES
326
TOTAL REVIEWS
250K
PAGE VIEWS
2
ISSUES RESOLVED
HVAC/Plumbing issues
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Every winter my HVAC unit shuts down. It's in my attic and does horrible in the cold weather leaving my family freezing. I have dealt with this out of pocket for 5 years. My plumbing also leaks inside my walls and into my crawlspace as I shower daily. OMG
Featured
ID
Service
Ryan Homes House Construction
Reason of review
Bad quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I purchased my home in November 2014. I utilized the warranty after the 1st year to have all repairs completed. Shortly after I complained that the same problems were occurring in the same areas. This has been an ongoing problem since then that Ryan Homes has not been...
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1 comment
PissedConsumer1904625
#1904625
Ryan is pretty slick. There used to be another complaint site here with almost 200 complaints!
That has miraculously dwindled down to 35 with many of them being positive reviews. I bought one and I had so many problems due to poor workmanship. I had that home for 4 years. Leaving out complaints such as doors not closing, walls not plumb, wood floor cracking, and squeaky floors which some may say are subjective or my opinion.
Let me mention the items that did need repairs or replacement. This on a brand new home. I had 2 supposedly brand new kitchen GE appliances that needed replacing. The refrigerator compressor failed.
That was replaced by GE for free. The dishwasher motor failed. That was past the warranty so that cost me. For 2 new appliances to fail makes me wonder if these supposedly new appliances weren't refurbished providing more profits to Ryan.
After all. They buy and supply all of the materials and hire local contractors at the cheapest rates to put it all together. My roof kept losing shingles on windy days from the 4 years I owned the house. My first year was covered.
After that I was paying for roofers on a brand new roof! We are talking about numerous service calls on a new roof! My HVAC system had 7 breakdowns. Many of those repairs occurred past the warranty which cost me out of pocket to fix!
My basement had 4 leaks from the wall cracking and the garage 1 leak. Those were not considered structural and also cost me. BTW. Regarding their 10 year structural warranty.
You have to hire a licensed engineer to document the problem which can still be denied by Ryan. My front doorbell shorted out. My garage door keypad failed and not from a dead battery. You don't expect to lay out as money as I did on necessary repairs on a new home.
What I did like about the home was the homes floorplan. Ryan is good at that. They are very responsive during that one year warranty. Sending back many of the substandard contractors, like the HVAC company that put my unit in.
Now to be fair regarding them. Out of the 7 failures. Three were from the cheap equipment that Ryan supplied to them to install.
The same thing goes with garage keypad. Absolute garbage.
ID
Service
Ryan Homes House Construction
Pros
- Home design and area
Cons
- Failure to follow through
- Exceptionally poor workmanship and material
- Customer service
Preferred solution
Correctly repair damages
Great service so far
Enjoyed purchase experience so far ID
Location
Land O Lakes, Florida
Having to pay a third party to use the chat for your service is outrageous
I used you customer service and the call service is beyond all decency for wait time. I used your web site for information and it has a chat service for help at a price of $1 for a trial to follow up with $46 per month. Are you serious???
User's recommendation: Are you serious about a good recommendation about service?
ID
Location
Seaford, Delaware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContract complaint
Update by user Dec 30, 2020
The only thing they are concerned about is us using them for financing. We have our own finance company from the start. They are refusing to compensate us for all the delays.
Original review posted by user Nov 30, 2020
Has anything changed since I first complained? I do not know. Our salesperson has not replied or contacted me in anyway. I am sorely disappointed in this house building process. ID
Truly evil management, feel sorry for stupid employees
hope Ryan Home management and employees like burnt marshmallows ... that is all they will eat in hades.
User's recommendation: Run and tell everyone you meet about scam artists Ryan Homes.
ID
UNFAIR
was soo excited to get in a new build ..spoke with the rep and was told just needed $5000 down and $10000 in 30 days ...once my credit was ran which was good ..ryan comes back and says that i have to put my home up and get it under contract in 30 days ..it would have to sell and i would need to put an additional $ 6600 down before they would start to build....meanwhile i would be homeless for 6 months waiting for them to finish building my home and also the original price i was looking at would more that likely go up...
ID
Pros
- I liked the home floorplan and options
Cons
- Unreasonable request
Preferred solution
Let the company propose a solution
PissedConsumer.com fights for consumer rights
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor workmanship
Leak in garage = bad flashing on roof above garage. Water getting in around door to deck = bad flashing around door. Caused damage to flooring and baseboards. Water getting in around side entrance to garage = Bad flashing. 3 tries and they still can't fix it. Just overall poor quality workmanship...
User's recommendation: not sure....dont notice all these type of problems immediately.
ID
Pros
- I liked the home floorplan and options
Cons
- Poor workmanship
Loss
$2500
Preferred solution
Let the company propose a solution
I bought a new Ryan's Home in 2014 in Bowie Maryland. Since purchasing, the pop outs in the home are awful. You get a one-year warranty, but the pop outs takes a couple of years to fully show up. 2ndly, birds got into an outside bathroom vent, because the covering was...
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ID
Pros
- Location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Poor Experience and Horrible HOA
My review. Essentially they only care about new clients, not the people who have already purchased a home and our currently paying HOA fees. They also will not allow solar panels because they are afraid it will hurt new home sales. They also lie as to when the residents will take over the HOA. Last but not least as proven in the video below, they do not maintain their public areas very well and have a poor house build. https://youtu.be/JLvRpNf6Jk8
User's recommendation: Do not buyRyan Homes or Glenn Road Capital LLC.
1 comment
ID
Service
Ryan Homes House Construction
Pros
- Cheap ok build
Cons
- Very poor quality and warranty
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with Ryan Homes employees
Hello, I am building a new home with Eayn homes, I have some issues with the sales person ( Jennifer Lacey) and I feel I was bullied out by her and the other Team members over some un clear processes she never addressed to me when I first came to rayn homes. I have 20 days left for the closing and receiving my new home. And now when I ask for her supervisor informations asked me for the second time if I want to take my deposit money and walk away. She treats me and my family with no respect and I feel I am dealing with some street personal. Not from a big company like Rayns. This is my second house with rayns and she is asking me to walk away and not to buy the house. Thank you Majid
ID
Preferred solution
apology and fixing the landscape
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was interested in a home and concerned with the very tall grass in backyard. After handing over deposit, I visited home several times and asked builder rep to mow grass. After grass was mowed 10 days later I noticed standing water in backyard, a flowing stream 47...
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ID
Location
Gainesville, Virginia
Service
Ryan Homes House Construction
Pros
- Lay out of the home
Cons
- Sales reps lie and misleading
Loss
$11
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSales & Marketing Rep @ Lake Linganore - Hamptons
The rep was very crass and rushed me along during the walkthrough and when going through options. Ryan Homes, please get someone in there who respects Ryan Homes quality and enjoys spending time with people. You will sell more homes which is a win-win for everyone. One week later I put a contract on a home with another builder in the area who had an experienced and attentive sales rep. Customer service matters.
User's recommendation: Customer service matters.
ID
Preferred solution
Place a different Sales and Marketing rep at Lake Linganore-Hamptons. You will sell more homes.
Pluming
The plumping makes noise when pushing the toilet and running water
ID
Preferred solution
Fix the issue
Warranty
Please have someone call 703-777-**** no response way past the 5 day business day time limit!
ID
Service
Ryan Homes Customer Care
Preferred solution
Deliver product or service ordered
Upgrade my Ryan Home
I need a call Back. My phone keeps going to voicemail if I Dont answer. Please call me Back
ID
Location
Quinton, Virginia
Left sign on my property, damaged my lawn
some clown postdated a Ryan Homes sign on my property and damaged my lawn with their vehicle
User's recommendation: don't deal with them.
ID
Service
Ryan Homes Customer Care
Cons
- Tresspassing on private property
Loss
$1000
Preferred solution
Let the company propose a solution
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Ryan isn't running your HOA. The developer who owns the land does.
He invited Ryan to sell lots, giving him his cut, to build homes giving Ryan their cut. Ryan could care less regarding the HOA. They are there to build a cheap house benefiting the stock holder at the buyers expense.
Not a decent product at all! It's one big money pit!