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Ryan Homes - HVAC/Plumbing issues

2.4
Details
Every winter my HVAC unit shuts down. It's in my attic and does horrible in the cold weather leaving my family freezing. I have dealt with this out of pocket for 5 years. My plumbing also leaks inside my walls and into my crawlspace as I shower daily. OMG
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Featured
ID
#1163467 Review #1163467 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Reason of review
Bad quality
Most helpful review

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Verified Reviewer
1.5
Details
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
Ryan Homes - Poor Workmanship
I purchased my home in November 2014. I utilized the warranty after the 1st year to have all repairs completed. Shortly after I complained that the same problems were occurring in the same areas. This has been an ongoing problem since then that Ryan Homes has not been...
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1 comment
Anonymous
#1904625

Ryan is pretty slick. There used to be another complaint site here with almost 200 complaints!

That has miraculously dwindled down to 35 with many of them being positive reviews. I bought one and I had so many problems due to poor workmanship. I had that home for 4 years. Leaving out complaints such as doors not closing, walls not plumb, wood floor cracking, and squeaky floors which some may say are subjective or my opinion.

Let me mention the items that did need repairs or replacement. This on a brand new home. I had 2 supposedly brand new kitchen GE appliances that needed replacing. The refrigerator compressor failed.

That was replaced by GE for free. The dishwasher motor failed. That was past the warranty so that cost me. For 2 new appliances to fail makes me wonder if these supposedly new appliances weren't refurbished providing more profits to Ryan.

After all. They buy and supply all of the materials and hire local contractors at the cheapest rates to put it all together. My roof kept losing shingles on windy days from the 4 years I owned the house. My first year was covered.

After that I was paying for roofers on a brand new roof! We are talking about numerous service calls on a new roof! My HVAC system had 7 breakdowns. Many of those repairs occurred past the warranty which cost me out of pocket to fix!

My basement had 4 leaks from the wall cracking and the garage 1 leak. Those were not considered structural and also cost me. BTW. Regarding their 10 year structural warranty.

You have to hire a licensed engineer to document the problem which can still be denied by Ryan. My front doorbell shorted out. My garage door keypad failed and not from a dead battery. You don't expect to lay out as money as I did on necessary repairs on a new home.

What I did like about the home was the homes floorplan. Ryan is good at that. They are very responsive during that one year warranty. Sending back many of the substandard contractors, like the HVAC company that put my unit in.

Now to be fair regarding them. Out of the 7 failures. Three were from the cheap equipment that Ryan supplied to them to install.

The same thing goes with garage keypad. Absolute garbage.

ID
#2086738 Review #2086738 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Pros
  • Home design and area
Cons
  • Exceptionally poor workmanship and material
  • Failure to follow through
  • Customer service
Preferred solution
Correctly repair damages

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Ryan Homes - Unethical
Ryan Homes - Unethical
Ryan Homes - Unethical
Ryan Homes - Unethical
I was interested in a home and concerned with the very tall grass in backyard. After handing over deposit, I visited home several times and asked builder rep to mow grass. After grass was mowed 10 days later I noticed standing water in backyard, a flowing stream 47...
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ID
#2096848 Review #2096848 is a subjective opinion of poster.
Location
Gainesville, Virginia
Pros
  • Lay out of the home
Cons
  • Sales reps lie and misleading
Loss
$11
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ryan Homes - Sales & Marketing Rep @ Lake Linganore - Hamptons

1.0
Details
The rep was very crass and rushed me along during the walkthrough and when going through options. Ryan Homes, please get someone in there who respects Ryan Homes quality and enjoys spending time with people. You will sell more homes which is a win-win for everyone. One week later I put a contract on a home with another builder in the area who had an experienced and attentive sales rep. Customer service matters.

User's recommendation: Customer service matters.

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ID
#2090754 Review #2090754 is a subjective opinion of poster.
Preferred solution
Place a different Sales and Marketing rep at Lake Linganore-Hamptons. You will sell more homes.

Ryan Homes - Pluming

The plumping makes noise when pushing the toilet and running water
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ID
#2069182 Review #2069182 is a subjective opinion of poster.
Preferred solution
Fix the issue

Ryan Homes - Warranty

Ryan Homes - Warranty
Please have someone call 703-777-8844 no response way past the 5 day business day time limit!
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ID
#2069069 Review #2069069 is a subjective opinion of poster.
Service
Ryan Homes Customer Care
Preferred solution
Deliver product or service ordered

Ryan Homes - Upgrade my Ryan Home

1.4
Details
I need a call Back. My phone keeps going to voicemail if I Dont answer. Please call me Back
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ID
#2061545 Review #2061545 is a subjective opinion of poster.
Location
Quinton, Virginia

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Ryan Homes - Left sign on my property, damaged my lawn

1.0
Details
some clown postdated a Ryan Homes sign on my property and damaged my lawn with their vehicle

User's recommendation: don't deal with them.

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ID
#2049370 Review #2049370 is a subjective opinion of poster.
Service
Ryan Homes Customer Care
Cons
  • Tresspassing on private property
Loss
$1000
Preferred solution
Let the company propose a solution

Ryan Homes - Copy of survey

Adding 6 mire feet of patio and a pergola. I am told I need a copy of our land surgery done at closing. 2518 holly oak lane. Gastonia N.C. 28056
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ID
#2038747 Review #2038747 is a subjective opinion of poster.
Preferred solution
Copy of surgery

Ryan Homes - Worst company to do business with

1.2
Details
We purchase our house last year in Delaware. We have had nothing but problems to include roof issues and defective workmanship. I had to give a 1 star rating as there was nothing lower. Warranty department is way below good standards and workmanship.

User's recommendation: Don't buy run the other way.

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ID
#2033029 Review #2033029 is a subjective opinion of poster.

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Verified Reviewer

Ryan Homes - Mantainance and repairing of some parts of my home

3.0
Details
The restroom commode in ground floor and attached bathroom are leaking. The doors in closet of the entrance and door near the restroom are out of order. The door key in entrance door doesn't open the lock.
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ID
#2024876 Review #2024876 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Let the company propose a solution

Ryan Homes Products and Services Reviews

Product or Service Reviews
House Construction  1.5 103
Installation  1.3 3
Sales Representative  2.0 4
Building Service  1.0 2
Home Buying  1.1 13

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Latest Question

Earnest money refund

Good morning, I put in an earnest money deposit on 06-14-2029 and was advised that you would refund my money if I do not qualify for the USDA loan. Underwriter advised yesterday that they could not. I was advised that I would...

Ryan Homes Questions
2.8
Details
We built a home in a Ryan Community, which is Anthem, in Milton Delaware. Your Project Manger. Mr. Brennan, has no people skills at all. When hes involved building your home, hes is very personal and wants to help. After your home is complete and he tell you how to...
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1 comment
Anonymous
#1879839

The project manager for Ryan is just a fancy name given to their employee assigned to the development being built. He does not overlook or manage any of the contractors hired at rock bottom labor prices by Ryan.

As Ryan supplies all of the materials that these laborers are using. His title should be project coordinator. He simply makes sure that the designated workers are showing up in the order to move the construction process along. Certain jobs have to be performed before others and he makes sure that the house is completed within 72 days.

This is why the home is constructed with such poor workmanship. Im pretty handy and knew more about construction than the guy assigned to my development. The project coordinator gets a bonus when you give him all tens on his review sheet.

That sheet can also be used against you should you try to sue Ryan since you gave such glowing reviews. You feel that if you don't and have a warranty issue that it will not be fixed if you give this coordinator a negative review.

ID
#1969967 Review #1969967 is a subjective opinion of poster.
Location
Dover, Delaware

Ryan Homes - Multiple problems with home but most recently no air conditioning.I have a new home and it is 91 degrees outside.we thought maybe the company that installed the unit would make a priority .

No air conditioner. We contacted the warranty department and Arrow heating and Cooling and as of 5:00 pm no contact from either. It is 91 degrees outside and my home is 6 months old. Unfortunately this is not the only problem we have had.I am disappointed with my new home!

User's recommendation: Unfortunately not Ryan Home.

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ID
#1949445 Review #1949445 is a subjective opinion of poster.
Location
Pataskala, Ohio
Preferred solution
fix my problems

Ryan Homes - Price issue

1.9
Details
I told the representative about 10 things we have wrong with our home and he just said he would let someone know in our territory
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ID
#1889799 Review #1889799 is a subjective opinion of poster.
Location
Pleasant Grove, Utah

Ryan Homes - *** Houses

1.0
Details
I dont own a Ryan Home (sorry, did my research before making the biggest purchase of my life). Makes me wonder if anyone does research or are you just mesmerized with the idea of something new?? Anyways, we built a custom home in a development and there were 12 lots left that had not sold. The developer sold them to Ryan Homes. Yay! Now we have *** substandard cookie cutter homes peppered in with truly custom homes! After every storm we laugh how siding and shingles fall off the Ryan Homes! We lost count of how many times heating and air conditioning companies have been seen in the driveways of Ryan Homes. Every house that has the laundry room upstairs, the outside siding is black with soot! Every single one!

User's recommendation: Don’t be fooled just because something is new.

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ID
#1871034 Review #1871034 is a subjective opinion of poster.
Location
Kent, Ohio

Ryan Homes - Vinyl siding keeps coming off different places on house...

vinyl siding keeps coming off in different places of house... If i knew that this was going to be an issue when i purchased home!!!!!! Would have never purchased...

User's recommendation: Read reviews before purchasing a Ryan Home...

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1 comment
Anonymous
#1859513

where are you located?

ID
#1867752 Review #1867752 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ryan Homes - Complaint

Visited a model on Thursday, March 19, 2020 and the customer service that I received was very disrespectful. Please call Stacy Talley at 540-760-4496
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ID
#1831763 Review #1831763 is a subjective opinion of poster.