Ryan Homes Reviews and Complaints | ryanhomes.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 29, 2020 Chauntrell G

Poor Workmanship

1.5

I purchased my home in November 2014. I utilized the warranty after the 1st year to have all repairs completed. Shortly after I complained that the same problems were occurring in the same areas. This has been an ongoing problem since then that Ryan Homes has not been...

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4 comments

Sep 18, 2021 PissedConsumer2064549 #2064549

Oh my goodness

0 0

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#2086738

Service

Ryan Homes House Construction

Pros

Home design and area

Cons

Failure to follow through
Customer service
Exceptionally poor workmanship and material

Preferred solution

Correctly repair damages

New Reviewer

Jun 30, 2022 Denise W Rqd

Bad construction

2.0

I had to have my roof (back and front, screened in porch and siding redone due to negligence. There where other issues also. They fixed the issues, why did it have to happen. Rushing to build a house!!

User's recommendation: Please check your house out while it is being built.

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#3720557

Location

Garner, North Carolina

Loss

$500

Preferred solution

Pay for electricity that was used when fixing my house.

New Reviewer

Jun 23, 2022 Kristen S Uwt

Absolutely awful experience from sales to almost 2 years in

1.9

We were lied to about more than you could ever imagine by the sales person here. Unfortunately, it got us in. Weve had a minimum of 20 people complain about the exact issue in our NEW neighborhood , with the same sales individual. Nothing was done We have homes sinking...

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#3697516

Location

Wilmington, Delaware

Pros

Pricing
Appearance of the homes

Cons

Sales people
Community rep
Dealing with upper management

Loss

$800

Preferred solution

I want my missing ceiling replaced , to be reimbursed for 2 days off of work to clean up this mess, to be reimbursed for the correct vents that were installed, and the installation

New Reviewer

Jun 16, 2022 Mohamed A Lsy

TAKEN ADVANTAGE OF

1.0

Let me start off by saying I felt accomplished by purchasing my NEW Ryan home, in October 2020, but after it was a disaster, MY HVAC SYSTEM FAILED OUR FIRST SUMMER IN THE HOME, they came out and fixed it, wasnt done correctly but whatever right, so then I wait several...

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#3677444

Location

Richmond, Virginia

Cons

So many
No help
Take advantage of the consumer

Preferred solution

Let the company propose a solution

May 23, 2022 PissedConsumer3602752 of Anderson, SC

Poor construction

1.7

Their material quality and contractors they hire are to build their homes are just awful. Be ready to fight with their warranty people. Their construction standards that they have created for themselves is a joke.

User's recommendation: Do not buy or build a Ryan home!

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#3602752

Location

Anderson, South Carolina

New Reviewer

May 23, 2022 Jacqueline C Fkb

Disappointed loyal customer

2.1

This is my 3rd Ryan Home new build. I had 2 previously in VA and this was by far the most disappointing of them all. I think they were likely in a rush to wrap up the remaining houses so they could be done with the development. The project manager is quick to respond...

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#3601572

Location

Charleston, South Carolina

Pros

Fair turnaround time for delivery

Cons

Warranty

Loss

$600

Preferred solution

Let the company propose a solution

New Reviewer

May 11, 2022 Dino G Zyb

Yard grading and customer service pertaining to this was horrible

3.9

Our yard was never graded properly,we have ridges all the way down either side of our yard and because of this we sit lower and there is an uneven step off. Also in the far back of our yard we have sitting water after rain and it stays very muddy for a while after. We have been ignored and put off it is disgusting!!!

User's recommendation: Use a different company.

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#3566343

Location

Detroit, Michigan

Preferred solution

Let the company propose a solution

New Reviewer

May 08, 2022 Jim B Oni

Refuse to correct their mistakes

1.0

Purchased new construction at the Legends at Sadsbury Park in Pennsylvania. Paid $3500.00 to have a bathroom rough in installed in the basement. During our walk through, there are 2 pvc pipes (sink & toilet) sticking out of the cement, no pvc pipe for the tub. The...

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#3555367

Location

Wallingford, Pennsylvania

Cons

Willingness to accept responsibility for actions

Preferred solution

Deliver product or service ordered

New Reviewer

May 06, 2022 Amy V Sxv

Need information on what address to mail small claims court documents

1.4

I live in Meadows at Fairway Pines. Ryan Homes will not replace my broken sliding door. So I am filling a claim in Painesville small claims court.

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#3548311

Location

Painesville, Ohio

Preferred solution

Full refund

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Apr 21, 2022 PissedConsumer3504505 of Piedmont, SC

Wrong color of carpet

4.3

My house has the wrong color carpet, I paid for an upgraded carpet in gray and I have beige carpet. Its been two months since they came and confirmed that it was the wrong carpet and told they would be in touch and I still haven't heard from anyone!

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#3504505

Location

Piedmont, South Carolina

New Reviewer

Apr 20, 2022 Anthony T Trh

Ryan Homes so many Imperfection, damage Stove Microwave had to be Replaced.The Project Manger was a Joke did not do his Job overseeing the building of New Townhouses .I would Not Buy another Ryan Home

2.1

Project Manger did not Take any Pride in the Building of the Townhouse .So many inperfections damage stove microwaze had to be replaced .Ryan home not a Good BUILDER

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#3501012

Cons

Terrible workmanship
Poor workship

Apr 08, 2022 PissedConsumer3471206 of Crofton, MD

Shotty Craftsmanship

Ryan Homes will cater to your every need till the point of no return. They will lie to you and tell you what they think you want to hear. At the end of the day it is a horribly built product constructed by un skilled labor. Foundations will sit for only 10 days before bearing weight, and in three months you have a fully constructed piece of garbage that you will need to pour money into in order to bring it up to standard.

User's recommendation: Stay away from Ryan Homes. Go with a reputable builder that takes pride in their work.

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#3471206

Location

Odenton, Maryland

Cons

Poor workmanship

Preferred solution

Apology

New Reviewer

Mar 13, 2022 Deauntra T

Horrible experience

1.0

Tried to force me to use there broker. I had my own broker with a lower rate and mortgage. They sold me the house took my money. Then told me they dont feel comfortable building me a house cause I didnt use there broker. I had the pre approve and credit and money . They verified everything and still took the house back . Even when I pointed out the Contract I could use other broker they still did not follow there policy. After a quick research Ryan Homes has been sued for many similar issue. Quick google search youll see the wrongfulness they do

User's recommendation: Save your mobey.

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#3403225

Location

Philadelphia, Pennsylvania

Loss

Preferred solution

Let the company propose a solution

Mar 08, 2022 PissedConsumer3391211 of Taylors, SC

Home and yard

Drywall work is horrible. My yard has rocks through out it. It has rocks in it and the sod is horrible. Someone came out and cut trees down, they are all over the backyard along with old tires. HOA holds us accountable if we violate the rules, who holds Ryans accountable? I regret purchasing this home!!!

User's recommendation: Walk away.

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#3391211

Location

Taylors, South Carolina

Mar 08, 2022 PissedConsumer3391189 of Taylors, SC

My yard

The sod that was laid in the yard was put on top of rocks, the ground is not level and cement is in the yard, not to mention the sod looks like crap. Purchasing this home is the worst mistake I have made thus far in my life. HOA holds the homeowner to standards that are not even imposed on the builder. I have down trees in my back yard.

User's recommendation: Walk away.

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#3391189

Location

Taylors, South Carolina

New Reviewer

Feb 18, 2022 VALERIE T Bmz

Poor customer service

1.0

Update by user Mar 22, 2022

As of March 22 the repairs have still not been completed. It took multiple phone calls to get the plumber back out to repair the pipe that Ryan Homes' construction workers damaged.

The hole in the wall is still not repaired.

Entire wall will have to repainted since Ryan Homes cannot exactly match the paint for the repair. We will see if they paint the entire wall or not.

Update by user Feb 20, 2022

Still no resolution to pipe fixed, vanity re-installed or hole in wall repaired

Original review posted by user Feb 18, 2022

The Ryan Homes builder put a nail in a pipe during construction and 18 months later the ceiling started discoloring due to the leak. Ryan Homes set appointment for plumber who never showed. Several calls later plumber sent out again who left to get parts and never returned. Vanity company removed vanity but also left without re-installing vanity because plumber had left. I had to take off several days of work to be home for no-show appointments. Ryan Homes admitted they did not send their "premium" plumbing company to this job in spite of the complexity of it. After almost 3 weeks bathroom still not fixed. Poor coordination of sub-contractors, promises broken repeatedly and many hours of missed work.

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#3349798

Location

Nashville-Davidson, Tennessee

Service

Ryan Homes Customer Care

Pros

Affordable houses

Cons

Faulty craftsmanship

Loss

$500

Preferred solution

Let the company propose a solution

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Location	3/5
Style and Design	3/5
Price Affordability	2/5
Insurance Plans Acceptance	2/5
Level of Comfort	2/5

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