Ryan Homes

My new home has a lot of little errors. Lines are not straight.

Gaps and things are not flush. Sloppy job inside and out. Plastic siding is cheap and flimsy. The roof has gaps.

The water tastes awful. The HVAC system was built sloppily and doesn't work half the time. The garage door is awfully loud. The concrete work is cracked.

The layout is horrendous. The pipes are cracked.

Ryan Homes Corporate Office

11700 Plaza America Drive, Suite 500

Reston, VA 20190

Subject: Ongoing Air Conditioning Issue in New Home Request for Immediate Resolution

Dear Ryan Homes Corporate Team,

I am writing to express my deep frustration regarding the ongoing issue with the non-functional air conditioning system in my newly purchased home. I closed on this home on March 25th, 2025, and the A/C has not worked since the day I moved in.

I promptly contacted the warranty office, and while they initially assured me that my work order would be expedited, I have yet to see any results. The A/C company, Southern Maryland Heating and Air, stopped by and determined it was a freon issue. I looked up and found a number of Facebook communities online with dissatisfied Ryan Homes customers. It is appalling! Aside from a conversation with the warranty manager, I have received no further updates since Monday, April 14th. I had to take the initiative to call and follow up myself, as no one reached out. This lack of proactive communication and response has left me feeling that the sense of urgency around this matter has been completely neglected.

What's even more concerning is that if a major issue like this is present so early on, it raises serious doubts in my mind about the overall quality of this unit and whether additional recurring problems will follow.

Due to the extreme heat, I was forced to make alternate plans over the Easter weekend, which led to unexpected expenses and significant inconvenience. This is not the experience I expected when purchasing a brand-new home from a well-known builder.

Furthermore, my mortgage application process was a nightmare! NVR Mortgage, in my opinion, has a lot of predatory lending practices. I signed my sales agreement back in July 2024, did my part by submitting every single piece of paperwork, and complied with everything they asked me to submit. They try to entice you with their so-called '20k down payment assistance,' but little did I know that my experience would become more daunting with never-ending requests for documentation. Meanwhile, midway through the home buying process, I had already made almost a 9k down payment, sold my old home, and made additional payments for home inspections and so forth. Every time I sent them an email to follow up on my application, they gave me the runaround, asking for more documents. After about a month to my closing date, I was asked to show proof of EVERY expense on my bank statement. The worst part was that I went to the ATM and withdrew $40; the loan officer and underwriter requested an explanation letter for that transaction. They did everything to create roadblocks for me not to close on my home. The worst part is they switched my loan from FHA to conventional without my consent. They tried to force me to quickly sign their disclosures, but I refused and pushed back. They knew I sold my previous home; hence they switched my loan to conventional to trick me into putting more down payment on my home and to use up all my cash. They also tell you to pay down all your credit cards and ask for unrealistic demands. Compared to my new lender, I didn't have to do that. My new lender followed the same FHA guidelines. As an informed customer, I was still working with my original lender simultaneously before I was introduced to NVR by the sales rep at Ryan Homes. Hence, I ended up switching back to my original lender, and I extended my closing date out a month. I was supposed to close on my home in February; after I switched lenders, I ended up closing a month later. I was literally homeless and had to stay in an Airbnb, pay for a storage facility twice, and NVR Mortgage NEVER showed any empathy and refused to give me the 20k incentive. They stated if you are not approved, they will give you the 20k to go with another lender. It was all lies! They never did! I have since closed on my home in March, and here we go again, another issue with my HVAC after going through *** with their lending company, NVR. I know this was a very long review, but I am writing this to prevent other potential customers from my horrible ordeal. They don't care about you! Their mortgage process is predatory, and in my opinion, discriminatory as well. My experience with my new lender was like day and night! I was treated with dignity by my new lender, and they highlighted all the positives on my application. Instead of the treatment I got from NVR, constantly looking for things to find on your application, take your money, only to give you the runaround!!! DON'T BE FOOLED, STAY AWAY FROM NVR MORTGAGE!!!

Buying from Ryan Homes has been nothing but a nightmare. Their team has caused nothing but strife and turmoil when they entered our home.

Our family has had several unprofessional experiences with the men who have been contracted and subcontracted out for warranty requests. Their sarcastic and domineering tone and callous dismissiveness have caused nothing but distress. We have called them out on the shoddy and poor workmanship quality of the home. Instead, they laugh outside and state how they can cut corners.

I would to definitely be cautious. It's also good to ensure that there's someone in your corner(male/female) with a construction background.

Our estimated close date was 9/27/2024.Now there saying 11/24! I've called numerous times expecting a call back but to avail have not received.They told me it was on Waterman Illinois fault but was advised Ryan homes is not in compliance blaming it on village of Waterman.The Village has emailed them numerous times now telling them not to tell consumers that they are at fault.Ive called BNF that is Watermans third party permit issuer.Thay also said Ryan homes has not complied and will not give approval until compliance I'd fulfilled.

Me and my wife our thinking Ryan homes is not thinking of the best interest in there consumers and this might be a grave mistake.After numerous call to Richard at 331-220-**** I have yet to receive any updates.

Hopefully you actually read this and not blow me off like the rest of your organization!!! Sincerely, David Swanson (331) 401-****