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Purchased new construction at the Legends at Sadsbury Park in Pennsylvania.
Paid $3500.00 to have a bathroom rough in installed in the basement.
During our walk through, there are 2 pvc pipes (sink & toilet) sticking out of the cement, no pvc pipe for the tub.
The project manager assured us the pipe was there and it was normal.
Two years later, we had a plumber give us an estimate to install the sink, toilet and tub. He thought it was odd that there was no pvc pipe for the tub.
We contacted Ryan Homes and a project manager (Mike) came to our house to inspect. Mike stated that they would install the pvc pipe for the tub.
It has been 3 months, and Ryan homes has not responded to us about correcting their mistake.
User's recommendation: Don’t rely on anything Ryan Homes tell you.
Preferred solution: Deliver product or service ordered.
Ryan Homes Cons: Willingness to accept responsibility for actions.
Location: Wallingford, Pennsylvania
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