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I purchased my home in November 2014. I utilized the warranty after the 1st year to have all repairs completed.
Shortly after I complained that the same problems were occurring in the same areas. This has been an ongoing problem since then that Ryan Homes has not been willing to address because I am beyond the new home warranty period. However, I have been informed by other contractors that I'm having the problems because Ryan Homes hired contractors who had poor workmanship. Because they rushed and did not do the job correctly, I'm continuing to have these problems.
The problems include: nail pops (in the same areas as previously repaired by Ryan Homes), split and falling drywall, walls separating from the ceiling, master bathroom shower leak above the baseboard and a falling front porch that is separating from the house. I have also learned that several homes in my neighborhood have experienced the same issues. As a Realtor, I am aware that a home will settle and may cause some issues. However, these problems are extreme and unacceptable.
We have paid a lot for this home to be faced with expensive drywall and concrete repairs that are not due to normal wear and tear, but due to poor and negligent workmanship. I have attempted several times to contact customer service only to be on hold for 30+ minutes then told the warranty has expired so no one can help me.
I am looking for some financial assistance with rectifying these matters and restoring my faith in Ryan Homes, so I do not have to take further action. The limited number of photos that may be attached do not show the full extent of the damage.
User's recommendation: I would NOT recommend Ryan Homes.
Product or Service Mentioned: Ryan Homes House Construction.
Preferred solution: Correctly repair damages .
Ryan Homes Pros: Home design and area.
Ryan Homes Cons: Exceptionally poor workmanship and material, Failure to follow through, Customer service.