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Short Review on July 14, 2016

1.0
Details
I bought my home from ryan home and they used the cheapest materials thd windows are *** and it is not insulated properly i live in a ice box because thsts how its cold in the winter
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ID
#882374 Review #882374 is a subjective opinion of poster.
Location
Rochester, New York
Reason of review
Bad quality

Ryan Homes - Bad plumbing work-even worst service

3.0
Details
This would be the THIRD time that I have the same issue of my sinks flooding over due to someone taking a bath upstairs of just washing up. The sinks would flood over, but before that, my laundry room would get flooded first because it's the lowest point...that in turn leaks down to my basement causing wood and floors to accumulate moisture. I called services and they sent a contractor over and all he did was bang on a few pipes and plunge the *** out of the sink...and call it fixed. It happened again the couple of weeks later....called services and they had a contractor called me, I told him the issue....he sent a different company over. Guy did the same thing....flush some water down...bang on a few pipes and plunge the sink. What the ***? I could have done that! I don't need so called plumbers to do that. They didn't fix the problem, they kicked the can down the road. I've only been in this house less than 3 freaking months and I'm feeling like I'm renting from a slum lord instead of enjoying a brand new home. There were issues from the start of the build, but I've never imagined it being this bad. Anyone knows if I can take legal actions to protect myself? I'm afraid that there will be damage to my floors in the basement and it's going to pop up a few months or years down the road. If anyone knows of any class actions pending or anything related? I'm thinking about consulting with my lawyer if this happens again. Thank.
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ID
#740610 Review #740610 is a subjective opinion of poster.
Location
Rochester, New York
Service
Ryan Homes House Construction
Pros
  • Sales people
  • Floor plans
Cons
  • Too many little things that adds up to one large disatisfaction
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Had to replace furnace after just 2 seasons Ryan will not cover the cost will not respond the furnace installed was 40000 BTU's to small for the house after spending well over 200,000 for this house also had to have entire stone front taken down and reinstalled water...
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ID
#655470 Review #655470 is a subjective opinion of poster.
Location
Rochester, New York
Reason of review
Warranty issue

Defect in Ryan homes construction

1.0
Details
I bought Ryan home. what a big mistake. they hide how to contact corporate office. today 9/12/2014 .I have replaced a window costing @237.00. the window cracked as it was std glass sachet in an under size frame. the compression caused the crack. 2nd window frame has frame cracked all 4 corners. A 3rd half crescent glass has white paint splash all over in the inside of double pane Genesee glass. Ryan contractor told me that there is nothing he can do. as they got sealed framed window from factory. and it is over one year old. COULD SOMEBODY HELP ME. No call from Ryan home district mgr yet????.May God help us.
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3 comments
Anonymous
#874400

my morning room window shattered today from the inside out . Nothing hit it , simply cracked and spidered out of no where .

I know far too well how hard it is to deal with them . Arent windows covered under their own warranty?

Anonymous
#872420

sorry, but you should have purchased quality windows. I am not saying the most expensive windows

or that they should have all have been custom, but windows is not where you should try to save money.

you should have purchased windows with a guarantee.

Windows is not where you should try to save.

I am guessing you were on a budget when you built. Homes always cost more than you are told they will

or you calculate they will. No, I am not a builder. I am just a woman who built a home in 1983 and will

probably start another one next spring.

(we have had 3 in between). Love the experience. I suggest you try to contact the maker of the windows. If they will not do anything, save enough money to replace the bad windows and count your blessings.

Meanwhile enjoy your home, forget the negative. .

Anonymous
#873494
@PissedConsumer872420

I'm not the original poster, but I wanted to respond to your comment. Building a house in 1983 is not like building a house in the 2000s.

Ryan Homes is not a custom builder, but a builder that offers customized choices, and the TYPE of windows that you get in your home is not one of those choices. Those are standard features which the builder installs on all of their homes.

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ID
#533372 Review #533372 is a subjective opinion of poster.
Location
Rochester, New York
Reason of review
Damaged or defective
Loss
$25800
I have been in my Ryan Home for about 6 months now and I love it. I was a little scared about the process after reading the reviews online but my experience was great. My sales rep Josh was knowledgeable and courteous. Other than a few minor nail pops which are common...
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3 comments
Anonymous
#1525999

I just built a Ryan Home in Webster and we have been in for about a year now. We did have some minor issues with drywall and a horrible paint job but Ryan fixed most of it.

We worked with Josh as well and he was really honest and great to work with.

We still stop in to see him. I agree that you can’t always believe what you read.

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ID
#513914 Review #513914 is a subjective opinion of poster.
Location
Rochester, New York
Service
Ryan Homes House Construction

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Ryan Homes - They lie about upgrade,cement walls and master bathroom upgrade floor

I build a Ryan home 03 everything went wrong,from ceiling to rotting floor my floor is coming apart,it squeak through the whole house.My master bathroom floor is rotting away,ceiling is also rotting.I would not buy or tell some one to buy Ryan homes again.It is poorly constructed what so ever.The sale person lies about the promotions too.I also had an upgrade on the basement floor and the rough in pipe for the bathroom floor was placed in the wrong position.They also said they would fixed the big gap in the cement wall,but they lie again.
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ID
#169780 Review #169780 is a subjective opinion of poster.
Location
Rochester, New York
Loss
$260

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