I bought my Ryan home in 2017. I was installing a cabinet above the toilet in the hall bathroom due to lack cabinetry.
When I removed the towel bar to my surprise I find they cut holes in the drywall and filled it with excessive caulking to hold the end pieces in place, so now I have 2 big holes in my drywall. I called Ryan homes about the situation, they were very unhelpful with the situation and very adamant about their installation process with the towel bar. I buy a home that was over $400,000 and their excuse was that I didn't buy a custom home.
They didn't even offer to look at the matter at hand. Very poor customer service, workmanship in multiple areas are substandard.
Product or Service Mentioned: Ryan Homes House Construction.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of actions taken to correct issues after contruction.