Sales rep assured us that a modification would not be a problem only to find out after the papers are signed that they were unwilling to honor the agreement. Went to the mgr of the sales rep and they just tow the company line.
No integrity and advise others to seriously consider dealing with Ryan homes.
The mgr claimed they could not make customizations even after the sales rep repeated assured us it was not a big deal and he just needed to get it approved by the modification committee. Why have a modification committee if you don't approve any modication requests?
Reason of review: Dishonest sales tactics.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.
Ryan Homes Pros: Floor plans.
Ryan Homes Cons: Sales people lied, Inability to make minor changes, Sales experience.
Location: Glen Allen, Virginia