Ryan Homes Reviews and Complaints
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- Willingness to accept responsibility for actions
- Customer service
- Lack of actions taken to correct issues after contruction
- Floor plans
- Location
- Look of the home and layout
Ryan Homes - Cabin Branch in Clarksburg, MD
- Cheap products that they installed
- Construction
First off Ryan homes or its structure parts for each model are done in a factory with all sections, boards, ect. cut to precision lengths.
That in itself sounds great but here's where everything fails after that. Ryan contracts the cheapest labor in a set given area of construction to put these pieces together. Couple this with the fact that Ryan buys the cheapest HVAC equipment, hiring the local cheapest HVAC company, usually it's one that has several complaints because they are the cheapest, for installation purposes only. This goes for the roofers who are supplied the shingles by Ryan.
Since all of these contactors are only hired for labor only their attitude upon doing the job is poor and further contributes to the overall poor workmanship. The Ryan Project Manager is a fancy title as he doesn't manage any of the actual construction but rather schedules and coordinates the succession of contractors and sees that they show up to move the home along to its completion regardless how it turns out. His title should be Project Coordinator. While the Ryan home buyer suffers from this approach the Ryan stockholders are making an extrodinary amounts of money.
For example. In 2012 Ryan shares were at $700 dollars per share. As of yesterday 9/24/19 it was at $3514.22 dollars per share. The point being made here that it is better to own Ryan stock than a Ryan home.
Someone has to pay for this huge profit and it's the home buyer for the lack of quality in materials and workmanship.
That's why Ryan buys every stick and piece of material that's brought to each job site project. They get a cost reduction on cheaper material bought at bulk rate.
- Cheap products that they installed
Any one in New Jersey have to replace their AC in at 5 years old | Ryan Homes review
I bought a brand new Ryan home and sold it after 4 years. The home was almost 24 hundred square feet.
They installed a 3 ton AC unit and a 60 thousand BTU furnace. Both of which were inadequate to properly heat or cool that home.
- Sales reps lie and misleading
- Not veteran friendly
- Try to keep your earnest regardless
I not only had a leak in my Ryan home garage but 4 leaks in the basement! All of those leaks, including the garage came from cracks in the cement wall which allowed water to seep in.
The garage and one crack or leak in the basement wall occurred during my one year warranty so they fixed those. Three additional leaks in the basement which occurred after that cost me 400 to fix. They inject apoxy into the cracks which does successfully stop that leak. It doesn't stop other cracks from developing from that substandard cement that they had used.
In the 4 years that I was in that house. I had 7 HVAC beak downs with many out of pocket costs because they occurred past the warranty. You don't expect to pay money for repairs on a brand new house, but wait, there's more. I had 2 of the 4 kitchen appliances requiring replacement.
The refrigerator and the dishwasher. The roof was another costly expense because from day one with every windy downfall my roof lost shingles. Although it never developed into a leak inside the home. I had roofers there on several occasions after my one year warranty costing me money that shouldn't on a brand new roof.
The roofers told me that not all of the shingles were properly nailed down and recommended a completely new roof oposed to this spot fixing. My garage door key pad stopped working after the warranty. My front door bell stopped working as the wire behind the door frame somehow disconnected, possibly through vibration so I replaced with a wireless one. Siding on one side of the house buckled and came loose.
That was a 4 by 12 foot section. This luckily occurred during my one year warranty. Mind you that I didn't list the poor workmanship because that can be subjective. Those were very numerous from doors that were crooked.
Three of them couldn't close as the corner struck the frame. Those doors and frame had to be completely reinstalled. The wood floor had many boards that were glued down and not installed by groove as they should have been so some boards popped up. They had to be tacked or nailed down which is something that you don't do on a wood floor.
One corner cabinet was cracked which was noticed by the Project Manager on the walk through. It was so obvious that I can't understand why the kitchen cabinet installers continued and completed the job by installing it because half of the cabinets had to be removed to replace that corner cabinet. You could only imagine the mess during this replacement. I had one wall, which was over one of the repaired basement cracks, develope large cracks in the wall.
My sales agent told me 8 years ago that Ryan sales people got 6000 dollars for every sale and depending on the site or community, we're expected to sell a certain projected quota. That community had a minimum of 2 per month.
So it can be very lucrative to be a Ryan salesperson and yes they will tell you what you want to hear to make that commission and sales quota for that area. I could never feel comfortable with myself selling an inferior home like that despite the commission.
- So far disappointed
- Quality
Poor Quality, Bad Customer Service!! | Ryan Homes review from Sellersville, Pennsylvania
Landscaping foe pas and incompletions | Ryan Homes review from Lemon, Ohio
- So far disappointed
- Never accept responsibility for poor quality poor decisions
Have not responded to me as yet | Ryan Homes review from Virginia Beach, Virginia
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Sorry, DONT DO IT! Nothing but problems.
Do for it!!!! Thus builder is the absolutely worse. Save yourself the headaches.
Yep, trust those instincts. I'm in a townhome in Cabin Branch.
It's a nightmare and now they are ignoring my calls. My one year was about 2 weeks ago and I started trying to get all the warranty issues reported back in May.
So far they've fixed one item out of about 4 dozen. Fixing everything will easily set me back $30,000.
Thanks for the info.