In 2015 we purchased a ryan home that was supposedly new and ever since we moved in we've had to deal with these gross looking bugs that come out in their numbers at night. I put in a service request since we are still within the one year maintenance warranty and according to the representative I spoke with, "pest control isn't a part of the maintenance package" and she recommends that I procure the services of an exterminator at my own expense!
That left me speechless. You sell us a bug infested town-home and you expect us to handle that preexisting condition at our own expense.
What's more, ryan homes has some very poor and low quality finishing. It's like they were in a rush to get the home ready and sold within a month!
Product or Service Mentioned: Ryan Homes House Construction.
Reason of review: bugs infested home.
Preferred solution: Let the company propose a solution.
Location: Fredericksburg, Virginia