Having to pay a third party to use the chat for your service is outrageous

I used you customer service and the call service is beyond all decency for wait time. I used your web site for information and it has a chat service for help at a price of $1 for a trial to follow up with $46 per month. Are you serious???

User's recommendation: Are you serious about a good recommendation about service?

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ID
#2355631 Review #2355631 is a subjective opinion of poster.
Location
Seaford, Delaware

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Verified Reviewer
New Reviewer

Contract complaint

Update by user Dec 30, 2020

The only thing they are concerned about is us using them for financing. We have our own finance company from the start. They are refusing to compensate us for all the delays.

Original review posted by user Nov 30, 2020
Has anything changed since I first complained? I do not know. Our salesperson has not replied or contacted me in anyway. I am sorely disappointed in this house building process.
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ID
#2311471 Review #2311471 is a subjective opinion of poster.
Location
Blacklick, Ohio

Truly evil management, feel sorry for stupid employees

hope Ryan Home management and employees like burnt marshmallows ... that is all they will eat in hades.

User's recommendation: Run and tell everyone you meet about scam artists Ryan Homes.

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ID
#2301605 Review #2301605 is a subjective opinion of poster.
New Reviewer

UNFAIR

was soo excited to get in a new build ..spoke with the rep and was told just needed $5000 down and $10000 in 30 days ...once my credit was ran which was good ..ryan comes back and says that i have to put my home up and get it under contract in 30 days ..it would have to sell and i would need to put an additional $ 6600 down before they would start to build....meanwhile i would be homeless for 6 months waiting for them to finish building my home and also the original price i was looking at would more that likely go up...
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ID
#2286436 Review #2286436 is a subjective opinion of poster.
Pros
  • I liked the home floorplan and options
Cons
  • Unreasonable request
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor workmanship

Leak in garage = bad flashing on roof above garage. Water getting in around door to deck = bad flashing around door. Caused damage to flooring and baseboards. Water getting in around side entrance to garage = Bad flashing. 3 tries and they still can't fix it. Just overall poor quality workmanship...

User's recommendation: not sure....dont notice all these type of problems immediately.

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ID
#2253689 Review #2253689 is a subjective opinion of poster.
Pros
  • I liked the home floorplan and options
Cons
  • Poor workmanship
Loss
$2500
Preferred solution
Let the company propose a solution

Cheaply Built

I bought a new Ryan's Home in 2014 in Bowie Maryland. Since purchasing, the pop outs in the home are awful. You get a one-year warranty, but the pop outs takes a couple of years to fully show up. 2ndly, birds got into an outside bathroom vent, because the covering was not put on correctly, and into my wall this was also after a year, I had to pay to have them removed that was a couple of thousand dollars. The hedges in front of the house died within a year. My lawn care at the time took them up and disposed of them but the builder would not give me new ones without the dead ones as proof. Currently, there is a leak in my roof that I have had local professionals looked fix, and they are saying the roof was not installed correctly. NVR construction built the Ryan home and are telling me that the year warranty is out dated, and they are not responsible. I have never heard that a roof is only warranted for one year. NVR indicated that the shingles have a 30-year limited warranty and the structure has a 10-year limited warranty, but they are not responsible for bad installation after the warranty year. However, they will be willing to review a written document from the local professionals with their expert opinion. They stressed that this is a courtesy review and no guarantee that they will cover the work. After paying upwards of $500,000 for a house, the customer service is horrible as well as the product is cheaply made. I would not recommend a Ryan home to anyone.

User's recommendation: Do not buy a Ryan Home.

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2 comments
#2033115

how are they not responsible and they build the got damn house. I am having problems with the egress and they are telling me the same thing but we are ready and lawyered up if need be

#2033133
@PissedConsumer2033115

"Lawyered up" LMAOOOOOOOOOOO

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ID
#2195933 Review #2195933 is a subjective opinion of poster.
Pros
  • Location

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Verified Reviewer
New Reviewer

Very Poor Experience and Horrible HOA

My review. Essentially they only care about new clients, not the people who have already purchased a home and our currently paying HOA fees. They also will not allow solar panels because they are afraid it will hurt new home sales. They also lie as to when the residents will take over the HOA. Last but not least as proven in the video below, they do not maintain their public areas very well and have a poor house build. https://youtu.be/JLvRpNf6Jk8

User's recommendation: Do not buyRyan Homes or Glenn Road Capital LLC.

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1 comment
#1933539

Ryan isn't running your HOA. The developer who owns the land does.

He invited Ryan to sell lots, giving him his cut, to build homes giving Ryan their cut. Ryan could care less regarding the HOA. They are there to build a cheap house benefiting the stock holder at the buyers expense.

Not a decent product at all! It's one big money pit!

ID
#2143591 Review #2143591 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Pros
  • Cheap ok build
Cons
  • Very poor quality and warranty
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Issues with Ryan Homes employees

Hello, I am building a new home with Eayn homes, I have some issues with the sales person ( Jennifer Lacey) and I feel I was bullied out by her and the other Team members over some un clear processes she never addressed to me when I first came to rayn homes. I have 20 days left for the closing and receiving my new home. And now when I ask for her supervisor informations asked me for the second time if I want to take my deposit money and walk away. She treats me and my family with no respect and I feel I am dealing with some street personal. Not from a big company like Rayns. This is my second house with rayns and she is asking me to walk away and not to buy the house. Thank you Majid
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ID
#2133525 Review #2133525 is a subjective opinion of poster.
Preferred solution
apology and fixing the landscape

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New Reviewer

Unethical

Ryan Homes - Unethical
Ryan Homes - Unethical
Ryan Homes - Unethical
Ryan Homes - Unethical
I was interested in a home and concerned with the very tall grass in backyard. After handing over deposit, I visited home several times and asked builder rep to mow grass. After grass was mowed 10 days later I noticed standing water in backyard, a flowing stream 47...
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ID
#2096848 Review #2096848 is a subjective opinion of poster.
Location
Gainesville, Virginia
Service
Ryan Homes House Construction
Pros
  • Lay out of the home
Cons
  • Sales reps lie and misleading
Loss
$11
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Sales & Marketing Rep @ Lake Linganore - Hamptons

The rep was very crass and rushed me along during the walkthrough and when going through options. Ryan Homes, please get someone in there who respects Ryan Homes quality and enjoys spending time with people. You will sell more homes which is a win-win for everyone. One week later I put a contract on a home with another builder in the area who had an experienced and attentive sales rep. Customer service matters.

User's recommendation: Customer service matters.

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ID
#2090754 Review #2090754 is a subjective opinion of poster.
Preferred solution
Place a different Sales and Marketing rep at Lake Linganore-Hamptons. You will sell more homes.
New Reviewer

Pluming

The plumping makes noise when pushing the toilet and running water
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ID
#2069182 Review #2069182 is a subjective opinion of poster.
Preferred solution
Fix the issue
New Reviewer

Warranty

Ryan Homes - Warranty
Please have someone call 703-777-**** no response way past the 5 day business day time limit!
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ID
#2069069 Review #2069069 is a subjective opinion of poster.
Service
Ryan Homes Customer Care
Preferred solution
Deliver product or service ordered
New Reviewer

Upgrade my Ryan Home

I need a call Back. My phone keeps going to voicemail if I Dont answer. Please call me Back
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ID
#2061545 Review #2061545 is a subjective opinion of poster.
Location
Quinton, Virginia
New Reviewer

Left sign on my property, damaged my lawn

some clown postdated a Ryan Homes sign on my property and damaged my lawn with their vehicle

User's recommendation: don't deal with them.

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ID
#2049370 Review #2049370 is a subjective opinion of poster.
Service
Ryan Homes Customer Care
Cons
  • Tresspassing on private property
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

Copy of survey

Adding 6 mire feet of patio and a pergola. I am told I need a copy of our land surgery done at closing. 2518 holly oak lane. Gastonia N.C. 28056
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ID
#2038747 Review #2038747 is a subjective opinion of poster.
Preferred solution
Copy of surgery