Unclaimed
Ryan Homes
Reviews and Complaints
2.8M
CLAIMED LOSSES
385
TOTAL REVIEWS
260K
PAGE VIEWS
2
ISSUES RESOLVED
Ryan Homes Reviews
Having to pay a third party to use the chat for your service is outrageous
I used you customer service and the call service is beyond all decency for wait time. I used your web site for information and it has a chat service for help at a price of $1 for a trial to follow up with $46 per month. Are you serious???
User's recommendation: Are you serious about a good recommendation about service?
ID
Location
Seaford, Delaware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerContract complaint
Update by user Dec 30, 2020
The only thing they are concerned about is us using them for financing. We have our own finance company from the start. They are refusing to compensate us for all the delays.
Original review posted by user Nov 30, 2020
Has anything changed since I first complained? I do not know. Our salesperson has not replied or contacted me in anyway. I am sorely disappointed in this house building process. ID
Location
Blacklick, Ohio
Truly evil management, feel sorry for stupid employees
hope Ryan Home management and employees like burnt marshmallows ... that is all they will eat in hades.
User's recommendation: Run and tell everyone you meet about scam artists Ryan Homes.
ID
New Reviewer
UNFAIR
was soo excited to get in a new build ..spoke with the rep and was told just needed $5000 down and $10000 in 30 days ...once my credit was ran which was good ..ryan comes back and says that i have to put my home up and get it under contract in 30 days ..it would have to sell and i would need to put an additional $ 6600 down before they would start to build....meanwhile i would be homeless for 6 months waiting for them to finish building my home and also the original price i was looking at would more that likely go up...
ID
Pros
- I liked the home floorplan and options
Cons
- Unreasonable request
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor workmanship
Leak in garage = bad flashing on roof above garage. Water getting in around door to deck = bad flashing around door. Caused damage to flooring and baseboards. Water getting in around side entrance to garage = Bad flashing. 3 tries and they still can't fix it. Just overall poor quality workmanship...
User's recommendation: not sure....dont notice all these type of problems immediately.
ID
Pros
- I liked the home floorplan and options
Cons
- Poor workmanship
Loss
$2500
Preferred solution
Let the company propose a solution
Cheaply Built
I bought a new Ryan's Home in 2014 in Bowie Maryland. Since purchasing, the pop outs in the home are awful. You get a one-year warranty, but the pop outs takes a couple of years to fully show up. 2ndly, birds got into an outside bathroom vent, because the covering was not put on correctly, and into my wall this was also after a year, I had to pay to have them removed that was a couple of thousand dollars. The hedges in front of the house died within a year. My lawn care at the time took them up and disposed of them but the builder would not give me new ones without the dead ones as proof. Currently, there is a leak in my roof that I have had local professionals looked fix, and they are saying the roof was not installed correctly. NVR construction built the Ryan home and are telling me that the year warranty is out dated, and they are not responsible. I have never heard that a roof is only warranted for one year. NVR indicated that the shingles have a 30-year limited warranty and the structure has a 10-year limited warranty, but they are not responsible for bad installation after the warranty year. However, they will be willing to review a written document from the local professionals with their expert opinion. They stressed that this is a courtesy review and no guarantee that they will cover the work. After paying upwards of $500,000 for a house, the customer service is horrible as well as the product is cheaply made. I would not recommend a Ryan home to anyone.
User's recommendation: Do not buy a Ryan Home.
2 comments
ID
Pros
- Location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerVery Poor Experience and Horrible HOA
My review. Essentially they only care about new clients, not the people who have already purchased a home and our currently paying HOA fees. They also will not allow solar panels because they are afraid it will hurt new home sales. They also lie as to when the residents will take over the HOA. Last but not least as proven in the video below, they do not maintain their public areas very well and have a poor house build. https://youtu.be/JLvRpNf6Jk8
User's recommendation: Do not buyRyan Homes or Glenn Road Capital LLC.
1 comment
ID
Service
Ryan Homes House Construction
Pros
- Cheap ok build
Cons
- Very poor quality and warranty
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssues with Ryan Homes employees
Hello, I am building a new home with Eayn homes, I have some issues with the sales person ( Jennifer Lacey) and I feel I was bullied out by her and the other Team members over some un clear processes she never addressed to me when I first came to rayn homes. I have 20 days left for the closing and receiving my new home. And now when I ask for her supervisor informations asked me for the second time if I want to take my deposit money and walk away. She treats me and my family with no respect and I feel I am dealing with some street personal. Not from a big company like Rayns. This is my second house with rayns and she is asking me to walk away and not to buy the house. Thank you Majid
ID
Preferred solution
apology and fixing the landscape
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnethical
I was interested in a home and concerned with the very tall grass in backyard. After handing over deposit, I visited home several times and asked builder rep to mow grass. After grass was mowed 10 days later I noticed standing water in backyard, a flowing stream 47...
View full review
ID
Location
Gainesville, Virginia
Service
Ryan Homes House Construction
Pros
- Lay out of the home
Cons
- Sales reps lie and misleading
Loss
$11
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSales & Marketing Rep @ Lake Linganore - Hamptons
The rep was very crass and rushed me along during the walkthrough and when going through options. Ryan Homes, please get someone in there who respects Ryan Homes quality and enjoys spending time with people. You will sell more homes which is a win-win for everyone. One week later I put a contract on a home with another builder in the area who had an experienced and attentive sales rep. Customer service matters.
User's recommendation: Customer service matters.
ID
Preferred solution
Place a different Sales and Marketing rep at Lake Linganore-Hamptons. You will sell more homes.
New Reviewer
Pluming
The plumping makes noise when pushing the toilet and running water
ID
Preferred solution
Fix the issue
New Reviewer
Warranty
Please have someone call 703-777-**** no response way past the 5 day business day time limit!
ID
Service
Ryan Homes Customer Care
Preferred solution
Deliver product or service ordered
New Reviewer
Upgrade my Ryan Home
I need a call Back. My phone keeps going to voicemail if I Dont answer. Please call me Back
ID
Location
Quinton, Virginia
New Reviewer
Left sign on my property, damaged my lawn
some clown postdated a Ryan Homes sign on my property and damaged my lawn with their vehicle
User's recommendation: don't deal with them.
ID
Service
Ryan Homes Customer Care
Cons
- Tresspassing on private property
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer
Copy of survey
Adding 6 mire feet of patio and a pergola. I am told I need a copy of our land surgery done at closing. 2518 holly oak lane. Gastonia N.C. 28056
ID
Preferred solution
Copy of surgery
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Ryan Homes
how are they not responsible and they build the got damn house. I am having problems with the egress and they are telling me the same thing but we are ready and lawyered up if need be
"Lawyered up" LMAOOOOOOOOOOO