Ryan Homes
Reviews and Complaints
2.4M
CLAIMED LOSSES
345
TOTAL REVIEWS
250K
PAGE VIEWS
2
ISSUES RESOLVED
Ryan Homes Reviews
New Reviewer
I am a disabled vet who approached the Ryan Homes sales Rep to purchase a home with my VA certificate. I eventually signed an agreement to purchase a home with my certificate. I was told if for any reason I could not approved for financing with my VA certificate, I...
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ID
Location
Coles, Virginia
Service
Ryan Homes Home Buying
Cons
- Sales reps lie and misleading
- Not veteran friendly
- Try to keep your earnest regardless
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
New Reviewer
Leakage
I just bought my home at the begin of June in MD. The garage leaks when it rains since July 2. I asked for the warranty and talked with the project manager a few times. They responded to me that they already repaired. But it still leaks. Right now they just ignore my phone and my warranty request. I feel very dejected. I don't know how I can do for the next step.
1 comment
ID
Location
District 9 New Market, Maryland
Service
Ryan Homes Project Manager
Pros
- So far disappointed
Cons
- Quality
Reason of review
Bad quality
Loss
$25
Preferred solution
Let the company propose a solution
Poor Quality, Bad Customer Service!!
My 4 yr. old home has a finished basement ( BY Ryan Homes) The floor has a huge crack in it and we are smelling dampness throughout the home. I called customer service and they basically told us to hire a contracter to fix it. No help from Ryan Homes at all!!! Never buy a Ryan home if you want quality.
ID
Location
Sellersville, Pennsylvania
New Reviewer
Landscaping foe pas and incompletions
We moved into our Ryan home in Monroe,Oh back in 2018 of November. We were told that a landscaping business would put in our yard ..excavating , and planting etc. They never cleared all the rubble in our yard ( small and large rocks throughout the main areas of our yard. They never finished the yard ( tree line ) on top of everything else. We were told in May this would be completed and now its July ?? We would like to be compensated and or this to be accomplished fully and not half done and improperly.
ID
Location
Lemon, Ohio
Service
Ryan Homes House Construction
Pros
- So far disappointed
Cons
- Never accept responsibility for poor quality poor decisions
Reason of review
Problem with delivery
Loss
$8
Preferred solution
SOD due to lag in time and unfinished messy garbage/rocks/no grass seed/rocks underneath area grass incomplete
New Reviewer
Have not responded to me as yet
Just put a contract on house to be built won’t break gound until October just got permanent assignment in Dc won’t be able to commute from Chesapeak Va. to DC every day want to switch contract to Ryant homes in Maryland
ID
Location
Virginia Beach, Virginia
New Reviewer
Thaey CUT my UTILITIES
If Ryan homes is building next to you, RUN FOR YOUR LIFE!!! They will CUT your utility lines multiple times and offer little more than a "sorry for the inconvenience..." This has happened 3 times within 2 months and I can't wait for the day they are gone...
ID
Location
District 9 Salisbury, Maryland
Service
Ryan Homes Building Service
Cons
- Cut your utilities-bad neighbors
Reason of review
Destruction of property
Preferred solution
Let the company propose a solution
New Reviewer
Got ***
I bought a Ryan Home and got ***
ID
Service
Ryan Homes House Construction
Reason of review
Bad quality
Loss
$280000
Preferred solution
Let the company propose a solution
New Reviewer
A new build in progress
19 hours before my wife and I, settlement the building project manger contacted me and stated we can’t close due to improper submitting of inspection paper work to the county. I, understand your company builds a lot of hoises in this county so I don’t see this happening. Also we were not notified of any inspection paper work you were waiting on at the time of our final walkthrough. Also when asked, your building project manager was aware of this situation he advised that he knew about a whole day prior to telling us. We have to move out of the house being sold in 5 days this won’t be resolved. And I took of for the closing and the move, now this being pushed back I won’t be able to take off. I like some help in housing and to move my personal belongings.
1 comment
ID
Location
District 10 Laurel, Maryland
Service
Ryan Homes Project Manager
Pros
- Building home
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Stay away from the big builders.
Home buyers need to understand that Ryan Homes as well as other large builders can supply the most square footage and bang for the buck. They do this by being power buyers on materials and with the labor as well. They will tell the sub-contractor that they will give them all the work they can handle but at a cut rate that may be 25%-50% less than the going rate. The only way the sub-contractor can make money like this is to get the work done as quickly as possible. When that happens you get sub-par workmanship. Home buyers need to understand that before buying a home. No smaller builder can give the square footage for the money as these large builders. If you want quality, you HAVE to stay away from these guys. With a smaller builder you will get better quality, have more control and get better service but the downsize is that you will get less house for the money and it may take longer to build. As you may be able to tell, I am a contractor. Without defending Ryan or any other builder, why would you expect to get the most square footage, the most little bells and whistles and get a house built quickly, all while paying less money. My motto is, good, fast and cheap, pick any two. Buying/building a home is a large investment, do your homework. There have never been many good reviews about these guys, that should tell you something. No one is going to protect you against yourself. Most of us are the same, we want to complain about the "Walmart's" but we all want to get the best prices.
2 comments
ID
Service
Ryan Homes House Construction
Pros
- Most bang for the buck
Cons
- Quality
Reason of review
Bad quality
New Reviewer
Cheap material
I had a home built four years ago and the upstairs floor is squeaking when you walk and progressively getting worse. Had to pay a electrician to come over and connect the wires in the basement, so that my outdoor electrical outlet would work. Someone just folded them up and closed the cover, without connecting them and I did not discover until a year later and Ryan Home said it was passed the date for them to send someone out. I have water leaking under my kitchen sink, because they did not properly seal. They was supposed to have fixed, but they did not.
ID
Location
District 8 Bryantown, Maryland
Service
Ryan Homes House Construction
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer
Upstairs flooring squeaks (loudly) like the house is 30 years old.
Ryan Homes came by to apply break-away screws to the upstairs flooring of our 6 month old house. It didn't work at all. Now we're told we will have to tear up carpet and remove base boards in order to correct the problem. Will that work? Will the problem re-occur? Will the problem develop elsewhere on the floor? Who knows. Told by a Ryan rep that this occurs in one or two homes out of ten and that other builders experience the same problem. If his estimate is anything close then that is a whole lot of homes and the incompetence is apparently industry wide. So, I'm one of many. That makes me feel so much better. The fact that homeowners have to put up with this kind of disruption in their lives because the Ryan Homes of the world have a build it and pray attitude is absolutely INEXCUSABLE. If I had known such a high percentage of 2 story homes has this problem, I would have gotten a ranch. My complaint may help individuals who haven't decided between a 1 or 2 story.
ID
New Reviewer
We built what we thought was going to be our dream house by Ryan Homes in Columbia, SC. We are sick to the point of misery due to the poor workmanship, cheap materials, etc. We cannot enjoy our new home and really have lost interest in trying to make the yard look nice...
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ID
Location
Pontiac, South Carolina
Service
Ryan Homes House Construction
Reason of review
Bad quality
Loss
$310000
Preferred solution
Let the company propose a solution
New Reviewer
So my partner and I were going to buy a house qualified on my income alone we made it perfectly clear to the sales associate that we did not want to associate my partner with the loan at all. The sales associate was very nice Very attentive and had a great attitude but...
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ID
Location
Mentor, Ohio
New Reviewer
Do not buy from them, they are lying crooks!
Literally the poorest construction of any builder around. The left holes in the walls, placed missed walls in the bathroom 2 weeks before final walk through. Put plaster over damaged doorways. Painted walls and didn't even take off the wall switches ( just painted over them)! I even found dead rats when walking through! Stay away from them they are awful! I complained and they still didn't give me my deposit back!
ID
Location
Leesburg, Virginia
New Reviewer
Backyard
Our backyard is a total disaster zone. After re-sodding "some" of the property, the majority was left unkempt and had clay lines everywhere. They even left a major portion of the yard untouched and just left clay, weeds and *** in the top right hand corner. Drainage is a major issue now. Due to the lack of grading, we now have to deal with mud pits everywhere. Noone will respond to my customer service requests.
1 comment
ID
Location
Rivanna, Virginia
Service
Ryan Homes Customer Care
Reason of review
Bad quality
Loss
$2500
Preferred solution
Full refund
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I not only had a leak in my Ryan home garage but 4 leaks in the basement! All of those leaks, including the garage came from cracks in the cement wall which allowed water to seep in.
The garage and one crack or leak in the basement wall occurred during my one year warranty so they fixed those. Three additional leaks in the basement which occurred after that cost me 400 to fix. They inject apoxy into the cracks which does successfully stop that leak. It doesn't stop other cracks from developing from that substandard cement that they had used.
In the 4 years that I was in that house. I had 7 HVAC beak downs with many out of pocket costs because they occurred past the warranty. You don't expect to pay money for repairs on a brand new house, but wait, there's more. I had 2 of the 4 kitchen appliances requiring replacement.
The refrigerator and the dishwasher. The roof was another costly expense because from day one with every windy downfall my roof lost shingles. Although it never developed into a leak inside the home. I had roofers there on several occasions after my one year warranty costing me money that shouldn't on a brand new roof.
The roofers told me that not all of the shingles were properly nailed down and recommended a completely new roof oposed to this spot fixing. My garage door key pad stopped working after the warranty. My front door bell stopped working as the wire behind the door frame somehow disconnected, possibly through vibration so I replaced with a wireless one. Siding on one side of the house buckled and came loose.
That was a 4 by 12 foot section. This luckily occurred during my one year warranty. Mind you that I didn't list the poor workmanship because that can be subjective. Those were very numerous from doors that were crooked.
Three of them couldn't close as the corner struck the frame. Those doors and frame had to be completely reinstalled. The wood floor had many boards that were glued down and not installed by groove as they should have been so some boards popped up. They had to be tacked or nailed down which is something that you don't do on a wood floor.
One corner cabinet was cracked which was noticed by the Project Manager on the walk through. It was so obvious that I can't understand why the kitchen cabinet installers continued and completed the job by installing it because half of the cabinets had to be removed to replace that corner cabinet. You could only imagine the mess during this replacement. I had one wall, which was over one of the repaired basement cracks, develope large cracks in the wall.
My sales agent told me 8 years ago that Ryan sales people got 6000 dollars for every sale and depending on the site or community, we're expected to sell a certain projected quota. That community had a minimum of 2 per month.
So it can be very lucrative to be a Ryan salesperson and yes they will tell you what you want to hear to make that commission and sales quota for that area. I could never feel comfortable with myself selling an inferior home like that despite the commission.