Ryan Homes
Reviews and Complaints
House
Preferred solution: The issues handled immediately
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Verified BuyerPoor quality
- So far disappointed
- Poor customer service
- Construction
- Dealing with upper management
Preferred solution: Deliver product or service ordered
User's recommendation: Stay Away .
Large crack in basement wall.
Preferred solution: Let the company propose a solution
User's recommendation: Ryan Homes will not stand by their warranties.
Trash issues
- So far disappointed
- Sales group is nice
Preferred solution: Let the company propose a solution
Ryan home doesn’t keep details of faucets used
- Floor plans
- Poor work
Preferred solution: Let the company propose a solution
I cant get through to a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Falmouth, VirginiaReally Pissed and Annoyed Home Owner Lee's Parke Spotsylnvia, Va.
We brought a Home in Lee's Parke in Spotsylvania, Va. and we must tell you, this experience was the worst.
When it comes to it, I would NEVER EVER BY a RYAN HOME again. We come into our new homes, with holes in the wall, shower head broken, drain hole broken, Guest bathroom leaking under the sink, carpet with stains, Molding up and down the stairs peeling away, massive nail pops, grass cheaply laid, Vinyl in on the first floor with bubble coming up from the floor. So many imperfections, and on top of it all, a project manager that was no good and tries to be a fast talker The entire house was not clean, building dust ever where. Power washing was not done, the home dirty in general.
My God the list goes on and on.
Now I know everyone may not have the same experience, but also you have to have a good eye for things to notice all the imperfections. Don't be so excited to get a home from them, you will find, that there are several things not right, cheaply made and built.
- So far disappointed
- Appearance of the homes
- Sales reps lie and misleading
- Final quality
- Never accept responsibility for poor quality poor decisions
Preferred solution: Deliver product or service ordered
User's recommendation: Dont Buy from Ryan Homes the Parent Company NVR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Workmanship
I purchased my home in November 2014. I utilized the warranty after the 1st year to have all repairs completed.
Shortly after I complained that the same problems were occurring in the same areas. This has been an ongoing problem since then that Ryan Homes has not been willing to address because I am beyond the new home warranty period. However, I have been informed by other contractors that I'm having the problems because Ryan Homes hired contractors who had poor workmanship. Because they rushed and did not do the job correctly, I'm continuing to have these problems.
The problems include: nail pops (in the same areas as previously repaired by Ryan Homes), split and falling drywall, walls separating from the ceiling, master bathroom shower leak above the baseboard and a falling front porch that is separating from the house. I have also learned that several homes in my neighborhood have experienced the same issues. As a Realtor, I am aware that a home will settle and may cause some issues. However, these problems are extreme and unacceptable.
We have paid a lot for this home to be faced with expensive drywall and concrete repairs that are not due to normal wear and tear, but due to poor and negligent workmanship. I have attempted several times to contact customer service only to be on hold for 30+ minutes then told the warranty has expired so no one can help me.
I am looking for some financial assistance with rectifying these matters and restoring my faith in Ryan Homes, so I do not have to take further action. The limited number of photos that may be attached do not show the full extent of the damage.
- Home design and area
- Customer service
- Failure to follow through
- Exceptionally poor workmanship and material
Preferred solution: Correctly repair damages
User's recommendation: I would NOT recommend Ryan Homes.
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Verified ReviewerPoor Customer Service
- Location
- Poor customer service
- Sales experience
- Turaround time
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen flushing the water , it's still making noise.
Preferred solution: The company fix the issue
Air ways for duct work is poor
- More homes in market
- Poor work
Preferred solution: Let the company propose a solution
Refund
User's recommendation: Don't use ryan air refunds
Poor warrenty/customer service
- No honor to the commitment and they do not are about customer
Preferred solution: Let the company propose a solution
User's recommendation: Dont buy house from Ryan homes
Concrete
Need to talk to Nathan with warranty and coming to look
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Send them written notice, signed by all residents, to correct within 30 days... If not take them to court.