Rodney D Trr
map-marker Midlothian, Virginia

House

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Just closed on home today. Stains where left on carpet. Ladder left in bedroom with attic open, muddy walkway left in front of the front porch dirt tracked on floor dead grass patch from repair made also thermostat is not working so unable to turn on air conditioner. We just received our keys today and that is what we open the doors to after waiting a year and 2 months for home to be built. Totally totally unacceptable. And on top of that the builder is not returning phone call.
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Preferred solution: The issues handled immediately

Sandra A Sma

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Verified Buyer

Poor quality

Ryan Homes - Poor quality
My James Hardie siding is poorly installed and coming away from my house. I am getting nowhere with local people at Ryan Homes. I'm aware that the installation company is out of business. Furthermore, I know a few homes that have been resided because of this issue. My siding is horrible, big gaps, slipping. In some places it's off by an inch. Uneven and flapping in the wind.
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Loss:
$10
Pros:
  • So far disappointed
Cons:
  • Poor customer service
  • Construction
  • Dealing with upper management

Preferred solution: Deliver product or service ordered

User's recommendation: Stay Away .

Carmella W

Large crack in basement wall.

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We built this home less than 5 years ago. we have a large crack in the foundation wall and had water in the basement. A young man came, just looked at it and said it is not covered under warranty.
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Preferred solution: Let the company propose a solution

User's recommendation: Ryan Homes will not stand by their warranties.

DeborahD H
map-marker Matoaca, Virginia

Trash issues

I just wanted to write and complain to some that would help the home owners at the the Ryan Home Wescott condominiums newly built in Midlothian Va 23112 I bought the condominium in July and the trash bin issues have been a serious issue since day one. No matter how much we report the issue nothing is resolved. We pay over 300 dollars a month for HOA and we have to deal with this. There are 8 cans for 24 owners and 2 recycle bins. Most of the time the trash is not even picked up P
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Pros:
  • So far disappointed
  • Sales group is nice

Preferred solution: Let the company propose a solution

1 comment
Guest

Send them written notice, signed by all residents, to correct within 30 days... If not take them to court.

subhash g Vto

Ryan home doesn’t keep details of faucets used

I wanted to know faucet model used in my home at 25683, Clairmont manor sq, Aldie. Representative said they dont keep that level of details.
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Loss:
$200
Pros:
  • Floor plans
Cons:
  • Poor work

Preferred solution: Let the company propose a solution

Anonymous
map-marker Philadelphia, Pennsylvania

I cant get through to a live person

No I never had a complaint. I just did not find where is the number for customer service that is all. Ok thank you bye.
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Corey K Xxq

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Verified Reviewer
| map-marker Falmouth, Virginia

Really Pissed and Annoyed Home Owner Lee's Parke Spotsylnvia, Va.

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We brought a Home in Lee's Parke in Spotsylvania, Va. and we must tell you, this experience was the worst.

When it comes to it, I would NEVER EVER BY a RYAN HOME again. We come into our new homes, with holes in the wall, shower head broken, drain hole broken, Guest bathroom leaking under the sink, carpet with stains, Molding up and down the stairs peeling away, massive nail pops, grass cheaply laid, Vinyl in on the first floor with bubble coming up from the floor. So many imperfections, and on top of it all, a project manager that was no good and tries to be a fast talker The entire house was not clean, building dust ever where. Power washing was not done, the home dirty in general.

My God the list goes on and on.

Now I know everyone may not have the same experience, but also you have to have a good eye for things to notice all the imperfections. Don't be so excited to get a home from them, you will find, that there are several things not right, cheaply made and built.

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Pros:
  • So far disappointed
  • Appearance of the homes
Cons:
  • Sales reps lie and misleading
  • Final quality
  • Never accept responsibility for poor quality poor decisions

Preferred solution: Deliver product or service ordered

User's recommendation: Dont Buy from Ryan Homes the Parent Company NVR

Chauntrell G

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Verified Reviewer

Poor Workmanship

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I purchased my home in November 2014. I utilized the warranty after the 1st year to have all repairs completed.

Shortly after I complained that the same problems were occurring in the same areas. This has been an ongoing problem since then that Ryan Homes has not been willing to address because I am beyond the new home warranty period. However, I have been informed by other contractors that I'm having the problems because Ryan Homes hired contractors who had poor workmanship. Because they rushed and did not do the job correctly, I'm continuing to have these problems.

The problems include: nail pops (in the same areas as previously repaired by Ryan Homes), split and falling drywall, walls separating from the ceiling, master bathroom shower leak above the baseboard and a falling front porch that is separating from the house. I have also learned that several homes in my neighborhood have experienced the same issues. As a Realtor, I am aware that a home will settle and may cause some issues. However, these problems are extreme and unacceptable.

We have paid a lot for this home to be faced with expensive drywall and concrete repairs that are not due to normal wear and tear, but due to poor and negligent workmanship. I have attempted several times to contact customer service only to be on hold for 30+ minutes then told the warranty has expired so no one can help me.

I am looking for some financial assistance with rectifying these matters and restoring my faith in Ryan Homes, so I do not have to take further action. The limited number of photos that may be attached do not show the full extent of the damage.

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Pros:
  • Home design and area
Cons:
  • Customer service
  • Failure to follow through
  • Exceptionally poor workmanship and material

Preferred solution: Correctly repair damages

User's recommendation: I would NOT recommend Ryan Homes.

5 comments
Mouhamadou Hqn

I live in a Ryan Homes built house in Nokesville, Virginia. My 2 year warranty for plumbing repairs has expired.

However, 2 months after I closed on my house, I began to have plumbing issues and ceiling leaks. The complain was made to the Ryan Homes Warranty Supervisor, Robert Graham.

Repairs was made, now 6-7 months later the issues resurfaced. Now, that my 2 year plumbing warranty has expired they do not want to make the repairs that resurfaced from the beginning.

Guest

Oh my goodness

Guest

Other builders across the country are building low quality homes with poor workmanship and material. I'd question the local city building department why they failed to inspect each phase during the building process.

It's dangerous to live in a home poorly built and then later, poor maintenance and repair under the warranty. It's worse if the HOA further neglect proper repair according to industry standard. The only way customers get justice for being scammed is to sue. But they knew most homeowners don't have the financial resources to sue them.

The city building dept is partly responsible by turning a blind eye, endangering people's properties for tax revenues. It's my experience that all owners in the community must unite and file class action suits.

The tragedy on the collapsed Florida condo is an example of owners not united to demand their HOA to make proper and timely repair and regular maintenance. Without unity, all owners will be scammed by builders, city building inspectors, and HOA's.

Guest

Ryan is pretty slick. There used to be another complaint site here with almost 200 complaints!

That has miraculously dwindled down to 35 with many of them being positive reviews. I bought one and I had so many problems due to poor workmanship. I had that home for 4 years. Leaving out complaints such as doors not closing, walls not plumb, wood floor cracking, and squeaky floors which some may say are subjective or my opinion.

Let me mention the items that did need repairs or replacement. This on a brand new home. I had 2 supposedly brand new kitchen GE appliances that needed replacing. The refrigerator compressor failed.

That was replaced by GE for free. The dishwasher motor failed. That was past the warranty so that cost me. For 2 new appliances to fail makes me wonder if these supposedly new appliances weren't refurbished providing more profits to Ryan.

After all. They buy and supply all of the materials and hire local contractors at the cheapest rates to put it all together. My roof kept losing shingles on windy days from the 4 years I owned the house. My first year was covered.

After that I was paying for roofers on a brand new roof! We are talking about numerous service calls on a new roof! My HVAC system had 7 breakdowns. Many of those repairs occurred past the warranty which cost me out of pocket to fix!

My basement had 4 leaks from the wall cracking and the garage 1 leak. Those were not considered structural and also cost me. BTW. Regarding their 10 year structural warranty.

You have to hire a licensed engineer to document the problem which can still be denied by Ryan. My front doorbell shorted out. My garage door keypad failed and not from a dead battery. You don't expect to lay out as money as I did on necessary repairs on a new home.

What I did like about the home was the homes floorplan. Ryan is good at that. They are very responsive during that one year warranty. Sending back many of the substandard contractors, like the HVAC company that put my unit in.

Now to be fair regarding them. Out of the 7 failures. Three were from the cheap equipment that Ryan supplied to them to install.

The same thing goes with garage keypad. Absolute garbage.

Guest
reply icon Replying to comment of Guest-1904625

This is a major scam. This is not the only builder who scammed buyers.

There are many of them out there. The city building dept should provide inspection on every phase during the building process. Obviously, they failed to do so.

There's no honesty left and money talks. Shameful.

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Jeannette C

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Verified Reviewer

Poor Customer Service

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In March, I visited the New Port community sales office in Portsmouth, VA.&;;;;;;;;;;;;;;;d signed a contract with Sean for close 7/15/21. He assured me that home would be completed by 8/21. Now it is projected to close 10/1/21. Once I informed Sean that this date was a problem, he informed me too bad and if you cancel the contract we will keep the $6500.00 deposit. Huge difference in turnaround time a huge issue for me as I will be homeless after 8/6/21. I told Sean from day 1 that I would need to close in July. In fact I settled for a home lot that was previously sold to another buyer so that I could close on time. Sean and I spoke about this and he convinced me that this was the only way for me to get closed by 8/1/21. serious problem for me.
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Loss:
$6500
Pros:
  • Location
Cons:
  • Poor customer service
  • Sales experience
  • Turaround time

Preferred solution: Full refund

Jenny D Bjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

When flushing the water , it's still making noise.

Its very loud and noisy entire the house when flushing the toilet and running the water. The plumber came in, but still not find the issue. I called the water company to check the meter. There is nothing wrong with the meter. And the noise is getting louder and louder over the time. The noise is always there since I am closing the house, but never be fixed.
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Preferred solution: The company fix the issue

FalguniParagraja N

Air ways for duct work is poor

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Original review May 04, 2021
I bought house 2012 in Elkridge. since We bought the house no one came to check how we are doing in our new home. some rooms is too hot in summer and too cold in winter so air ways are not balanced. alos dry wall is very poorly done . customer service very poor not picking up the phone or replying or checking on us its very frustrating.
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Pros:
  • More homes in market
Cons:
  • Poor work

Preferred solution: Let the company propose a solution

Anonymous
map-marker Fayetteville, North Carolina

Refund

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I am trying get a refund from.rysn air. As not used voucher and they said if do not use voucher get my money back. My flight was cancelled may 2019 re covid
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User's recommendation: Don't use ryan air refunds

Sivanjaneyulu K

Poor warrenty/customer service

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Purchased Ryan town home and closed on March 10th 2021. During walk thru, we have identified carpet has different shades in living room and Rayn home representative agreed to replace the carpet but even after 2 months the work was not done. Ryna homes vendor RiteRug missed schedulled appointments 2 times that causes lost more than $1000. Very disappointed with Ryan homes warrent service . commitment to th commitm
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Loss:
$2000
Cons:
  • No honor to the commitment and they do not are about customer

Preferred solution: Let the company propose a solution

User's recommendation: Dont buy house from Ryan homes

Anonymous

Concrete

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Called to speak to someone higher up than project manager and his boss. Its been over 24 hours. Wonder if theyll let someone know to call me back.
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Kylin Qij
map-marker Fredericksburg, Virginia

Need to talk to Nathan with warranty and coming to look

Saids they are coming out after we had inspector come and check things over to be checked . They claim everything is fine according pictures they are not fine . I want it fix and I want to do a follow check up with my inspector I use right there beside him When he does this work
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