Ryan Homes
Reviews and Complaints

Just closed on home today. Stains where left on carpet. Ladder left in bedroom with attic open, muddy walkway left in front of the front porch dirt tracked on floor dead grass patch from repair made also thermostat is not working so unable to turn on air conditioner. We just received our keys today and that is what we open the doors to after waiting a year and 2 months for home to be built. Totally totally unacceptable. And on top of that the builder is not returning phone call.

Called to speak to someone higher up than project manager and his boss. Its been over 24 hours. Wonder if theyll let someone know to call me back.

Its very loud and noisy entire the house when flushing the toilet and running the water. The plumber came in, but still not find the issue. I called the water company to check the meter. There is nothing wrong with the meter. And the noise is getting louder and louder over the time. The noise is always there since I am closing the house, but never be fixed.

To whom it may concern. Ive attached 3 pics of concrete work. Only 1 pic is proof of somewhat satisfied work. The developers wont fix or rectify the improper work they started.My porch has a crack and they refinished my porch with poor quality. My sidewalk attached to my porch is cracked and they say they will not repair or fix it. They refinished the base of my porch after they used the wrong color cement. I just want the same texture of the base of my porch to be the same as the top of my porch and my sidewalk fixed. Im tired of the nonsense... Wa

User's recommendation: NEVER GIVE UP IF YOU KNOW SOMETHING IS WRONG.

We built this home less than 5 years ago. we have a large crack in the foundation wall and had water in the basement. A young man came, just looked at it and said it is not covered under warranty.

User's recommendation: Ryan Homes will not stand by their warranties.

Saids they are coming out after we had inspector come and check things over to be checked . They claim everything is fine according pictures they are not fine . I want it fix and I want to do a follow check up with my inspector I use right there beside him When he does this work

My James Hardie siding is poorly installed and coming away from my house. I am getting nowhere with local people at Ryan Homes. I'm aware that the installation company is out of business. Furthermore, I know a few homes that have been resided because of this issue. My siding is horrible, big gaps, slipping. In some places it's off by an inch. Uneven and flapping in the wind.

User's recommendation: Stay Away .

Purchased Ryan town home and closed on March 10th 2021. During walk thru, we have identified carpet has different shades in living room and Rayn home representative agreed to replace the carpet but even after 2 months the work was not done. Ryna homes vendor RiteRug missed schedulled appointments 2 times that causes lost more than $1000. Very disappointed with Ryan homes warrent service . commitment to th commitm

User's recommendation: Dont buy house from Ryan homes.

In March, I visited the New Port community sales office in Portsmouth, VA.&;;;;;;;;;;;;;;;d signed a contract with Sean for close 7/15/21. He assured me that home would be completed by 8/21. Now it is projected to close 10/1/21. Once I informed Sean that this date was a problem, he informed me too bad and if you cancel the contract we will keep the $6500.00 deposit. Huge difference in turnaround time a huge issue for me as I will be homeless after 8/6/21. I told Sean from day 1 that I would need to close in July. In fact I settled for a home lot that was previously sold to another buyer so that I could close on time. Sean and I spoke about this and he convinced me that this was the only way for me to get closed by 8/1/21. serious problem for me.

I bought house 2012 in Elkridge. since We bought the house no one came to check how we are doing in our new home. some rooms is too hot in summer and too cold in winter so air ways are not balanced. alos dry wall is very poorly done . customer service very poor not picking up the phone or replying or checking on us its very frustrating.

At build we mentioned windows being unlevel and they denied it and said they would look and take care of it and didnt. The window finally cracked, and we came in with levels to confirm that the windows had been fixed. At walkthrough someone misplaced a ladder and it fell on me causing a laceration on my back. My babies were with me and we could have been killed. Then we move in and we have a huge punch list, which when addressed the issues are made worse due to lack of workmanship. It is a year later and warranty is done, and they have not fixed the items. They have caused tremendous stress and chaos in my home and do not take ownership. The last thing we found is a foundation issue. Our walls are exposed you can see light at the bottom where the floor meets the wall. Water, air, bugs all kinds of things can come through the hole. Its affecting my electrical bill. Theyve unknowingly recorded us in our home. The last subcontractor slammed our home door because he was upset that he had installed damaged items after the second time it was being replaced and we asked him to remove it. The list is completely overwhelming to say the least. As of 4/8/21 we noticed the shingles on our roof loose. We also have the following issues: Crackling floors upstairs Unstable middle banister upstairs Carpet coming apart Unlevel walls, ceiling, granite, vanity, toilets No padding on the second floor carpet where carpet meets the wall Wrong door brackets and bent brackets Inconsistent paint color Mailbox installed without concrete Showers cracked Kitchen cabinets with water damage Doors sticking Walls exposed to the exterior Unfinished walls Upstairs Weve reached out S.C. Department of Labor, Licensing and Regulation 110 Centerview Drive, Columbia, S.C. 29210 which is now investigating Ryan Homes. If you have experienced any issues I highly recommend you reach out as well. Twitter: @SCDLLR Facebook: @SCLLR Website: www.llr.sc.gov

User's recommendation: Beware Don’t buy from Ryan homes.

Cheapest house ever Built Inferior products for walls and so on Masonite for outside walls instead of Plywood *** roof see daylight threw it and holes that were just shingled over. Moisture getting threw to the Insulation Loose grout everywhere and i only been in it for 2 weeks wonder what else is to come

User's recommendation: look over what your getting for what you are spending follow threw the Build process on your own check on it every day ask lots of Questions bring reviews with you.