Ryan Homes
Reviews and Complaints
2.8M
CLAIMED LOSSES
354
TOTAL REVIEWS
250K
PAGE VIEWS
2
ISSUES RESOLVED
Ryan Homes Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMantainance and repairing of some parts of my home
The restroom commode in ground floor and attached bathroom are leaking. The doors in closet of the entrance and door near the restroom are out of order. The door key in entrance door doesn't open the lock.
ID
Location
Charlotte, North Carolina
Preferred solution
Let the company propose a solution
No personal people skills
We built a home in a Ryan Community, which is Anthem, in Milton Delaware. Your Project Manger. Mr. Brennan, has no people skills at all. When hes involved building your home, hes is very personal and wants to help. After your home is complete and he tell you how to feel out the survey to give him all 10s, hes done with you. After that he'll ride by and don't even try to ask him something hes lies and blows you off. I should get the community together and put signs up (DON'T BUY HERE)..The quilty of the homes are really bad. Siding is all falling off, walls aren't plum, Dry wall in the homes are bad, and i could go on and on. I feel that a person from Ryan needs to check this community out. Thanks
User's recommendation: Check with other homeowners before you buy here.
1 comment
ID
Location
Dover, Delaware
New Reviewer
Multiple problems with home but most recently no air conditioning.I have a new home and it is 91 degrees outside.we thought maybe the company that installed the unit would make a priority .
No air conditioner. We contacted the warranty department and Arrow heating and Cooling and as of 5:00 pm no contact from either. It is 91 degrees outside and my home is 6 months old. Unfortunately this is not the only problem we have had.I am disappointed with my new home!
User's recommendation: Unfortunately not Ryan Home.
ID
Location
Pataskala, Ohio
Preferred solution
fix my problems
Price issue
I told the representative about 10 things we have wrong with our home and he just said he would let someone know in our territory
ID
Location
Pleasant Grove, Utah
*** Houses
I dont own a Ryan Home (sorry, did my research before making the biggest purchase of my life). Makes me wonder if anyone does research or are you just mesmerized with the idea of something new?? Anyways, we built a custom home in a development and there were 12 lots left that had not sold. The developer sold them to Ryan Homes. Yay! Now we have *** substandard cookie cutter homes peppered in with truly custom homes! After every storm we laugh how siding and shingles fall off the Ryan Homes! We lost count of how many times heating and air conditioning companies have been seen in the driveways of Ryan Homes. Every house that has the laundry room upstairs, the outside siding is black with soot! Every single one!
User's recommendation: Don’t be fooled just because something is new.
ID
Location
Kent, Ohio
New Reviewer
Vinyl siding keeps coming off different places on house...
vinyl siding keeps coming off in different places of house... If i knew that this was going to be an issue when i purchased home!!!!!! Would have never purchased...
User's recommendation: Read reviews before purchasing a Ryan Home...
1 comment
ID
Service
Ryan Homes House Construction
Loss
$1000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint
Visited a model on Thursday, March 19, 2020 and the customer service that I received was very disrespectful. Please call Stacy Talley at 540-760-****
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey are not a number one builder.A lot of structures are not nailed tight, cut too short and not aligned proper.
They are in the building stage and there are several 2"x6" not nailed tight having gapping of approx. 2" or more. Several places on gable where they have 2"x4" connecting with 2"x6".Several places where the 2"x4' and 2"x6' are cut too short and not aligned proper. Met with project person and was told this is satisfactory work. I have photos on my phone but don't know how to load them. I'll keep trying.
2 comments
ID
Service
Ryan Homes House Construction
Cons
- Exceptionally poor workmanship and materials used
- Exceptionally poor workmanship and material
Preferred solution
Better quality work
New Reviewer
Weekend and your closed
Want to change something on house being built...it's a $500,000 home, my current house is with Ryan Homes. I hope you could support me and help me out as I am a long term customer. House doesn't close til Feb 24th and I think we can work this out.
ID
Cons
- Inability to make minor changes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
THEY DON'T PAY ATTENTION TO DETAILS WHEN BUILDING THERE HOMES. THEY ARE MORE WORRIED ABOUT HOW MANY HOUSES THEY CAN PUT UP INSTEAD OF THE QUALITY OF THE HOMES AND THEY DON'T GIVE TWO CENTS ABOUT THE COMPLAINTS THEY RECIEVE THEY DON'T EVEN FOLLOW UP OR RESPOND. WINDOWS...
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2 comments
PissedConsumer1843612
#1843612
You are 100% correct. They lost all my trust and their quality of work sucks.
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ID
Service
Ryan Homes Installation
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Check all the services
Hi My self HARPREET S DHILLON . I live in 3266 shale dr Twinsburg oh-44087. My house is built in 2014 . But we have issue in second floor bathroom . There is likege. The water is dropping in the kitchen. I send you the pic. Plz check out and contact me ASAP. My contacts no is 216276****. Thanks
ID
Location
Hudson, Ohio
New Reviewer
Do not buy a Ryan Home
They hide the Front Foot Bill, did not disclose, this added a $23,000 cost to my home....they are making home owners pay for the water and sewer installation from the water treatment facility to the subdivision! They are crooks!
ID
Service
Ryan Homes Sales Representative
Reason of review
Pricing issue
Loss
$23000
Preferred solution
Full refund
Issue not resolved
I posted my disappointment with pissedconsumer.com and the issue is still not resolved..We purchased a home built by Ryan Homes that still will not grow grass and provide our home with a viable yard...We have made formal request with Ryan Homes to come and look at our yard and informed them that several homes located at The Woodlands of Morrow here in Ohio ..Sean Bullock of Ryan Homes was the latest representative from Ryan Homes that have failed to assist us with an issue that we should not have purchasing a newly built home ...They have completely made us unhappy with the lack of service and others here at the Woodlands of Morrow are disgusted and frustrated...
2 comments
ID
Location
Middletown, Ohio
Terrible work
The plumbing was slapped together with screws right through the pipes. A 5th grader could have done better. What ***
ID
Location
Martinsburg, West Virginia
Service
Ryan Homes House Construction
New Reviewer
I recently cancelled my contract due to financing I was quoted different prices and I explained to the agent and the loan office of NVR that I need my monthly mortgage to not be 1900 I sent emails that the mortgage was to high Which the agent and loan officer assured...
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2 comments
PissedConsumer1771156
#1771156
Even though it's unfortunate that you lost $2400.00 due to misrepresentation on the part of Ryan. You were fortunately spared years of out of pocket expenses on what would end up being poorly built house.
I bought a brand new Ryan home and had nothing but problems in the 4 years that I owned it. The first year under the warranty Ryan was great at returning to fix loose siding, shingles flying off the roof, leaks in the basement and HVAC problems. After that year under the warranty however those same problems including additional ones kept occurring. I had to replace 2 supposedly brand new GE kitchen appliances that were cheaper to replace than fix.
My garage door keypad and front doorbell failed. My biggest headache were roof shingles which blew off the roof on every windy day from day one.
Between repairs on that roof and my HVAC system constantly breaking down and leaks in my basement. It was time to get away from that brand new handyman special.
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ID
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2500
Preferred solution
Full refund
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The project manager for Ryan is just a fancy name given to their employee assigned to the development being built. He does not overlook or manage any of the contractors hired at rock bottom labor prices by Ryan.
As Ryan supplies all of the materials that these laborers are using. His title should be project coordinator. He simply makes sure that the designated workers are showing up in the order to move the construction process along. Certain jobs have to be performed before others and he makes sure that the house is completed within 72 days.
This is why the home is constructed with such poor workmanship. Im pretty handy and knew more about construction than the guy assigned to my development. The project coordinator gets a bonus when you give him all tens on his review sheet.
That sheet can also be used against you should you try to sue Ryan since you gave such glowing reviews. You feel that if you don't and have a warranty issue that it will not be fixed if you give this coordinator a negative review.