Ryan Homes
Reviews and Complaints

In March, I visited the New Port community sales office in Portsmouth, VA.&;;;;;;;;;;;;;;;d signed a contract with Sean for close 7/15/21. He assured me that home would be completed by 8/21. Now it is projected to close 10/1/21. Once I informed Sean that this date was a problem, he informed me too bad and if you cancel the contract we will keep the $6500.00 deposit. Huge difference in turnaround time a huge issue for me as I will be homeless after 8/6/21. I told Sean from day 1 that I would need to close in July. In fact I settled for a home lot that was previously sold to another buyer so that I could close on time. Sean and I spoke about this and he convinced me that this was the only way for me to get closed by 8/1/21. serious problem for me.

I bought house 2012 in Elkridge. since We bought the house no one came to check how we are doing in our new home. some rooms is too hot in summer and too cold in winter so air ways are not balanced. alos dry wall is very poorly done . customer service very poor not picking up the phone or replying or checking on us its very frustrating.

At build we mentioned windows being unlevel and they denied it and said they would look and take care of it and didnt. The window finally cracked, and we came in with levels to confirm that the windows had been fixed. At walkthrough someone misplaced a ladder and it fell on me causing a laceration on my back. My babies were with me and we could have been killed. Then we move in and we have a huge punch list, which when addressed the issues are made worse due to lack of workmanship. It is a year later and warranty is done, and they have not fixed the items. They have caused tremendous stress and chaos in my home and do not take ownership. The last thing we found is a foundation issue. Our walls are exposed you can see light at the bottom where the floor meets the wall. Water, air, bugs all kinds of things can come through the hole. Its affecting my electrical bill. Theyve unknowingly recorded us in our home. The last subcontractor slammed our home door because he was upset that he had installed damaged items after the second time it was being replaced and we asked him to remove it. The list is completely overwhelming to say the least. As of 4/8/21 we noticed the shingles on our roof loose. We also have the following issues: Crackling floors upstairs Unstable middle banister upstairs Carpet coming apart Unlevel walls, ceiling, granite, vanity, toilets No padding on the second floor carpet where carpet meets the wall Wrong door brackets and bent brackets Inconsistent paint color Mailbox installed without concrete Showers cracked Kitchen cabinets with water damage Doors sticking Walls exposed to the exterior Unfinished walls Upstairs Weve reached out S.C. Department of Labor, Licensing and Regulation 110 Centerview Drive, Columbia, S.C. 29210 which is now investigating Ryan Homes. If you have experienced any issues I highly recommend you reach out as well. Twitter: @SCDLLR Facebook: @SCLLR Website: www.llr.sc.gov

User's recommendation: Beware Don’t buy from Ryan homes.

Cheapest house ever Built Inferior products for walls and so on Masonite for outside walls instead of Plywood *** roof see daylight threw it and holes that were just shingled over. Moisture getting threw to the Insulation Loose grout everywhere and i only been in it for 2 weeks wonder what else is to come

User's recommendation: look over what your getting for what you are spending follow threw the Build process on your own check on it every day ask lots of Questions bring reviews with you.

Enjoyed purchase experience so far

I used you customer service and the call service is beyond all decency for wait time. I used your web site for information and it has a chat service for help at a price of $1 for a trial to follow up with $46 per month. Are you serious???

User's recommendation: Are you serious about a good recommendation about service?

Has anything changed since I first complained? I do not know. Our salesperson has not replied or contacted me in anyway. I am sorely disappointed in this house building process.

hope Ryan Home management and employees like burnt marshmallows ... that is all they will eat in hades.

User's recommendation: Run and tell everyone you meet about scam artists Ryan Homes.

was soo excited to get in a new build ..spoke with the rep and was told just needed $5000 down and $10000 in 30 days ...once my credit was ran which was good ..ryan comes back and says that i have to put my home up and get it under contract in 30 days ..it would have to sell and i would need to put an additional $ 6600 down before they would start to build....meanwhile i would be homeless for 6 months waiting for them to finish building my home and also the original price i was looking at would more that likely go up...

Leak in garage = bad flashing on roof above garage. Water getting in around door to deck = bad flashing around door. Caused damage to flooring and baseboards. Water getting in around side entrance to garage = Bad flashing. 3 tries and they still can't fix it. Just overall poor quality workmanship...

User's recommendation: not sure....dont notice all these type of problems immediately.

I bought a new Ryan's Home in 2014 in Bowie Maryland. Since purchasing, the pop outs in the home are awful. You get a one-year warranty, but the pop outs takes a couple of years to fully show up. 2ndly, birds got into an outside bathroom vent, because the covering was not put on correctly, and into my wall this was also after a year, I had to pay to have them removed that was a couple of thousand dollars. The hedges in front of the house died within a year. My lawn care at the time took them up and disposed of them but the builder would not give me new ones without the dead ones as proof. Currently, there is a leak in my roof that I have had local professionals looked fix, and they are saying the roof was not installed correctly. NVR construction built the Ryan home and are telling me that the year warranty is out dated, and they are not responsible. I have never heard that a roof is only warranted for one year. NVR indicated that the shingles have a 30-year limited warranty and the structure has a 10-year limited warranty, but they are not responsible for bad installation after the warranty year. However, they will be willing to review a written document from the local professionals with their expert opinion. They stressed that this is a courtesy review and no guarantee that they will cover the work. After paying upwards of $500,000 for a house, the customer service is horrible as well as the product is cheaply made. I would not recommend a Ryan home to anyone.

User's recommendation: Do not buy a Ryan Home.

My review. Essentially they only care about new clients, not the people who have already purchased a home and our currently paying HOA fees. They also will not allow solar panels because they are afraid it will hurt new home sales. They also lie as to when the residents will take over the HOA. Last but not least as proven in the video below, they do not maintain their public areas very well and have a poor house build. https://youtu.be/JLvRpNf6Jk8

User's recommendation: Do not buyRyan Homes or Glenn Road Capital LLC.

Hello, I am building a new home with Eayn homes, I have some issues with the sales person ( Jennifer Lacey) and I feel I was bullied out by her and the other Team members over some un clear processes she never addressed to me when I first came to rayn homes. I have 20 days left for the closing and receiving my new home. And now when I ask for her supervisor informations asked me for the second time if I want to take my deposit money and walk away. She treats me and my family with no respect and I feel I am dealing with some street personal. Not from a big company like Rayns. This is my second house with rayns and she is asking me to walk away and not to buy the house. Thank you Majid