Ryan Homes
Reviews and Complaints

I purchased a Ryan home in Bowie MD and I am here to tell you that it's *** down here also. I also call them and they say "your out of the 1 year, this is who you need to call".

They ONLY want to take your money and that's it. If they were ANY type of company, they would give you a 3 year warranty on ALL products. They know d**M well that after 1 year the house is still settling and you will see nail pops and such.. Why come out after a year when you MIGHT not see anything?

I have steps that feels like people will fall through them, nail pops all through my house, a crack in the ceiling that they fixed that has come back (they still won't fix that even though they supposedly did)...

HORRIBLE company, Management, service people, etc... If I wasn't concerned with my credit I would let this *** default.

Might be best not to say they rip off all buyers, because most buyers will say that isn't true, and Ryan Homes will use that contention to summarily dismiss the entire complaint as untrue. Did they lie to you? I have no doubt they did, as I've heard and witnessed it many times. It’s not really illegal for them to lie to you in most cases.

Things are spelled out in the contract, that is true. If all people really did read and understand them, they'd know they're mostly signing a waiver that allows Ryan homes and NVR to do pretty much whatever they want, and the buyer has most of the real obligations. These contracts aren't so much buyer agreements, they're decrees placed upon the buyer. Take one to a real estate attorney, if you have any doubts about this. People will still sign them because Ryan Homes is big, so they must be safe? That thinking ruined us, into being stuck with Ryan Homes nightmare.

So that’s why you got no apology and the comment "they could do whatever they want." Once you've signed you may get the feeling you're a valued customer or just a pawn in their profit scheme, as in your case. In either experience, both are still accurate descriptions of most any Ryan Homes buyer. Sure they want you happy, but their bottom lines require a whole lot of margin in some not so good to cut areas, and woe to the buyer who get’s in their way of that for any reason, as you are trying.

The buyer’s ignorance is Ryan Homes best friend. They can and will make you feel fully informed, but just to their specifications and benefit. This is why they don't build bad homes, (their belief) they just have a few bad buyers. This is from an almost entirely Ryan Homes trained staff that comes from soulless corporate manager types who demand employees sell it fast, build it fast, and ‘we don't care how you do it’ mentality. Their bottom feeder employees can go find a paycheck somewhere else if they don't fit the mold.

So it’s not fair to say they ripoff everyone just because you were lied to. If they can sell fresh ground road kill, and the customer is convinced it’s fresh ground grade A Angus beef, whose to say they're ripped off? Of course if people complain too much about the bad parts, as you may be doing here, you could get your deposit back. Some do it this way. Some got half. Some walked with nothing and are just thankful Ryan Homes is out of their life. As all those others, be thankful you're mostly out of the Ryan Homes scheme, as it could be much worse, but still hang in there on getting the deposit back. The rule of thumb on this is in practice, there isn't one.

Make sure you do a follow up with up on your new Ryan home build.....clown!!!!! You may have got lucky one time but best believe they will *** eventually....

We bought a Ryan Home 7 years ago, the quality is not there and for the price they charge it is not worth it. The company doesn't care about building quality homes all they care is to make money out of you. We had a lot of problems that needed to be fixed at our expense because they never care to address the issues of their faulty and cheap craftsmanship.

:sigh My Ryan home is 5 years and 7 months old. The company that was supposed to come out and fix nail pops never did - they switched the policy on us. I notice a lot of plain old shoddy work. Walls that have been badly patched during construction (including a sheet of plywood sized patch in the living room ceiling), walls that aren't straight....

Our sump pump doesn't have a check valve (thought that was code?), and originally emptied out right against the foundation. Of course, it developed a crack that had to be repaired, and RH relocated the exit drain. Now, the entire line is sinking, and the exit flap is about an inch below ground level.

The tin roof over the bay window was never sealed at the overlaps, and when there is rain and wind too, it forces water in.

The siding is bowed, like they cut the piece too long and then tried to shove in into place anyway.

The windows are cheap, and the holes where the screen pins are supposed to go in don't line up. Most of the screens have been forced into place. If my HOA Nazies didn't require it, I'd remove them.

Sod was just dropped into place in the yard, the ground was never leveled or soil added below it. And so much waste! I watched them throwing away PALLETS of sod that were left over from other homes being built.

The back portion of my lot is some sort of environmentally protected area, we aren't supposed to build there or anything. But I had to clean an awful lot of builder trash out of there, and even this many years later, still have not gotten up all the broken glass from workers lunches. (I know this was why, as I witnessed them throwing their lunch trash into the yard while I was there measuring for blinds during construction)

My driveway developed a badly sunken spot, and they fixed that, but their equipment caused a mess in the lawn next to the driveway...and whatever they used to resod there is not the same grass as the rest of it. I have a patch of odd colored grass and burrs.

My AC and furnace can't keep up. We have had to keep the master bedroom door closed all the time to keep in the heat or cold. When the wind blows, the upstairs can be as much as 15 degrees hotter or cooler than the room the thermostat is in. We had someone from RH check this out, but he did not find a temperature difference. We used a thermal imager on our own and confirmed the temperature difference. Even with insulating and drywalling the garage, it doesn't help. I would guess the outer walls are not insulated, as the bonus room on the other end of the hall that also has two outside walls to it, is frigid or boiling as well.

After 14 months, the stairs to the basement started squeaking. It's only gotten worse.

The only reason I bought a Ryan Home was because they were the only ones with homes beng built at the time, that would be ready to move into when we neede to be out of the other place. I don't recommend them.

It's a shame you didn't have a lawyer. You should have gotten the seller to fix everything before buying, as you had a contract with the seller.

You had no contractual privity with Ryan. An alternate would be tying in a guarantee from Seller that the warranty wouldntransferborntheybwould fix; but always best to have the repairs done PRE-closing. Go ahead and "inconvenience" the seller; if they want to make the sale, they'll hire a local contractor. Water under the bridge, I know ...

Good luck.

Perhaps you can play the PR card, call your local news station's Action Line, etc. thanks for sharing your story!

U sound like a re-tard