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Customer Service Depends... | Ryan Homes review

So, we bought a townhome in Northern VA, and initially we could not get any services completed. Our project manager stopped responding to our emails, phone calls and texts. I was one pissed consumer. However, we had another service provider showed up who actually listened and resolved all of our requests in such an efficient / professional manner. What I would say about my experience with Ryan Homes is that, it really depends on who your service supervisor is. We got lucky, and our supervisor really came through for us. At this point, I have to say I am a pretty happy customer.
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1 comment
Anonymous
#956228

Was this by chance in Aldie, VA? We're looking at Loudoun Crossing, though feeling more and more skeptical as we read through the negative reviews.

Review
#566479 Review #566479 is a subjective opinion of poster.

Ryan Homes - Basement Review from North Ridgeville, Ohio

Ryan Homes - Basement Review from North Ridgeville, Ohio
Ryan Homes - Basement Review from North Ridgeville, Ohio
Ryan Homes - Basement Review from North Ridgeville, Ohio
Our home is 11 years old ( Ryan Homes ). Home warranty for leakage is one year. The company line is shrinkage is common and these type of leaks are acceptable. I was told they didn't waterproof basements until 2009.( company line was that this was industry standard at the time) This is our 4th wall repair. No Goodwill $200 to have repaired this time.
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Featured
Review
#559012 Review #559012 is a subjective opinion of poster.
Just bought a Ryan Home. Their homes look good until you start living in them then you realize that they use cheap, shoddy materials in everything they do. My shower basin did not drain. Water laid in there after a shower. They refused to fix it. Water accumulated...
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1 comment
Anonymous
#989142

Why did you buy it?"..?.???????

Review
#554802 Review #554802 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Tags
  • Ryan Home Nvr Homes

Custer Service at the SALES point STINKS | Ryan Homes review

3.3
Details
I had a contract on a Condo in 2013 and Ryan failed (Ryan admitted a huge mistake) but was unwilling to offer any reasonable compensation for their error. Since Ryan had my deposit and plans were already in progress on our end, we were basically STUCK. We agreed to purchase another Condo but the additional wait of 7 months caused considerable expense and heartache. At the time we had to make this difficult decision, I felt was not asking for much but Ryan replied with an almost instant "NO". At the time of purchase make sure you are comfortable with Ryan as your because dealing with the upper levels of sales management is very painful. It is like pulling teeth!
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Review
#547091 Review #547091 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Let the company propose a solution
I've been trying to get in touch with Ryan so I can buy (out of warranty) a patio screen door. We bought a new Ryan home in 2001. . I've bought an Anderson and universal and neither slid well. Out of four numbers I called only one picked up and told me that patriot...
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2 comments
Anonymous
#1068083

Did you ever find the tile? We to have some cracked ones in the kitchen. We built in 2007

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Review
#546908 Review #546908 is a subjective opinion of poster.
Pros
  • Floor plans
Cons
  • Info
Reason of review
Damaged or defective
Preferred solution
Take out tile and replace with another material...possibly wood in family room. Let me know where I can buy a new screen door

Unsafe Homes Review

Ryan Homes is the worst corrupt disgusting builder. They commit fraud and make our kids sick and build the most unsafe homes.Please for your health, your safety and your own peace of mind do not buy a Ryan Home. You will regret it!
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Review
#544600 Review #544600 is a subjective opinion of poster.

Cheaply Made Homes Review

Ryan homes are liars! They make everything sound great! I've lived in this home for 2 yrs and these are the cheapest built homes I've ever seen! They are a rip off ! Go to Ryanhomesux on Facebook and you'll see ! I think everyone should get together and file a civil suit against them!!
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Review
#542236 Review #542236 is a subjective opinion of poster.
2.2
Details
I bought a Ryan Home that was only a couple of years old and still covered under the builders 3 year warranty as well as the 8 year structural warranty. About a year after the builders warranty expired, I came home to find my basement full of water. I called in the...
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Review
#542060 Review #542060 is a subjective opinion of poster.

Defect in Ryan homes construction

1.0
Details
I bought Ryan home. what a big mistake. they hide how to contact corporate office. today 9/12/2014 .I have replaced a window costing @237.00. the window cracked as it was std glass sachet in an under size frame. the compression caused the crack. 2nd window frame has frame cracked all 4 corners. A 3rd half crescent glass has white paint splash all over in the inside of double pane Genesee glass. Ryan contractor told me that there is nothing he can do. as they got sealed framed window from factory. and it is over one year old. COULD SOMEBODY HELP ME. No call from Ryan home district mgr yet????.May God help us.
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3 comments
Anonymous
#874400

my morning room window shattered today from the inside out . Nothing hit it , simply cracked and spidered out of no where .

I know far too well how hard it is to deal with them . Arent windows covered under their own warranty?

Anonymous
#872420

sorry, but you should have purchased quality windows. I am not saying the most expensive windows

or that they should have all have been custom, but windows is not where you should try to save money.

you should have purchased windows with a guarantee.

Windows is not where you should try to save.

I am guessing you were on a budget when you built. Homes always cost more than you are told they will

or you calculate they will. No, I am not a builder. I am just a woman who built a home in 1983 and will

probably start another one next spring.

(we have had 3 in between). Love the experience. I suggest you try to contact the maker of the windows. If they will not do anything, save enough money to replace the bad windows and count your blessings.

Meanwhile enjoy your home, forget the negative. .

Anonymous
#873494
@LOVESCATSWOMAN

I'm not the original poster, but I wanted to respond to your comment. Building a house in 1983 is not like building a house in the 2000s.

Ryan Homes is not a custom builder, but a builder that offers customized choices, and the TYPE of windows that you get in your home is not one of those choices. Those are standard features which the builder installs on all of their homes.

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Review
#533372 Review #533372 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$25800
Tags
  • home sale companies
Stay away!!!! These guys will lie and tell you everything will be okay when it's not okay. You better demand everything be on paper or stay away! There are sooooo many hidden costs and fake incentives they tell you about that you won't find out until after signing your...
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1 comment
Anonymous
#864037

WELL IT FELLS GOOD TO HEAR THAT OTHER PEOPLE KNOW THAT THE OWNER & GROUP ARE THE BIGGEST SCAMERS AND LIERS THAT IVE EVER HEARD OR SEEN..I WAS WITH THE OWNER FOR 7YEARS ALL THIS TIME I KNEW HIM AS A MAINTENECE MAN FOR APTS.. WE GOT MARRIED 5 MONTHS LATER HE BAILS OUT BY SAYING HES GONNA GO SLEEP IN HIS CAR..THEN I FIND OUT HE OWNED ALL THE APTS THAT HE SUPPOSLY WORKED AT AND HE HAD ALL HIS LITTLE TRAMPS LIVING THERE 4 FREE JUST MAKING *** ALL DAY..THEN I FIND OUT THAT HES 1 OF THE RICHEST MEN IN AMERICA..

HE NEVER SPENT A DIME ON THE KIDS AND I..

NEVER HAD FOOD AT HOME HE OWNS HALF THE WORLD BUT NEVER SPENT A DIME ON US BUT GIVE ALL THESE LITTLE 15 TO 18 YEAR OLDS BMW MERCEDES HOMES.. AND WAS TAKING ALL MY MONEY TO GIVE TO THESE LITTLE GIRLS..HES BEEN MARRIED 32 TIMES 2DEVORCES..PLUS CHILD TRAFFICING..REAL ***

Review
#518733 Review #518733 is a subjective opinion of poster.