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False Hopes

My Husband and I were in the process of trying to purchase a Tri Level Home in Chesapeake, Virginia through builder Ryan Homes, prior to actually filling out the application they would call us all the time stating that certain incentives were available if we signed that weekend and they would only be good at that time incentives like free granite or stainless still appliances etc. We signed for or home in June but our home wasn't going to be ready until Sept. We did everything they asked us to do we paid our down payment in full, brought in all requested documentation. They had us pick out all of our incentives for each room in the house.....At this point we are estatic about our new home. We requested a fixed rate because my husbands credit score was really high and he had a good paying job with no debt to income ratio.... We had been playing the waiting game for the whole month of July to only find out the last day of the month that we were only approved for the base price of the home meaning that all of the incentives we picked out were for nothing and if we wanted the house the way they planned it out for us we would need to come up with an additional $34k not to mention we had already given them $13k.... We had 3 kids who are all in school and we have to furnish the whole place there is no way we good give then that kind of money like that..... It became very frustrating because we really wanted the house and didn't understand why they would have us pick all of these things out before we know we are approved. I think anyone should know this going forth. Ryan Homes need to come up with another process have their customers get approved first then pick out the incentives they can actually afford. My husband has a great paying job but side he had not been working there for over 2 years they could not use his overtime hours which was majority of his paycheck and guaranteed and it was listed on the paycheck along with documentation from his company Human Resource department that could validate the amount of hours that he worked and that he would be getting another raise in a month. Not only that when we attempted to call them to see what our other options were no one had time to speak with us nor did they call back. We finally spoke with someone 4 days later only to advise us that we can get a refund but they would have to mail out a release form and we wold have to mail it back then wait another week or so before they could cut us a check. No we need our refund asap to get another home for our kids before school start.....So please beware of Ryan Homes and their process before you decide to purchase a home with them..... Their Reps were trying to play each other roles meaning she is the seller, builder, loan officer, underwriter all in one trying to tell you what all these different people do then when we actually meet with them the things that were told to us are not even valid.... And they don't communicate with each other...... The whole process was a nightmare.
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3 comments
Anonymous
#852028

My family had a very similar experience not too long ago! In chesapeake, virginia also!

Ryan homes representatives lied to us from day one.

We ended up rescinding the contact within 24 hours of signing it. Ryan homes still cashed our good faith deposit, even though it was rescinded within the 72 hour window. So we are still dealing with them.

Their incentives are actually in the standard features list, so make sure you check that before they tell you that it is free just for a particular time!

We have been getting contacted by the ryan homes rep just about everyday.

Asking why we left, if we found a new house, what we are paying with the new house, saying that ryan homes will match it, etc. we have just stopped responding to these harassing messages.

I would say if you are checking out ryan homes you better have a realtor and a good one at that! Ask a lot of questions, even if they get flustered! Make sure you get pre qualified before accepting their crazy overpriced quotes!

And do your research!

Good riddance, ryan homes.

Anonymous
#852154
@PissedConsumer852028

Wow!!!! I can't believe it I thought we were the only ones most complaints on here are about the quality of the homes or repairs...

We didn't even make it that far we just signed our release of contract documentation and are now waiting on them to refund our down payment, but I totally agree with you on the incentives and getting a realtor to deal with them... House buying is suppose to be fun and exciting not a headache and that's all Ryan Homes gave us...You definitely want to be prequalified before you do anything...

Sorry you had to go through the same thing.... Good Luck

Anonymous
#969143
@PissedConsumer852154

Consider this an act of God. We live in Carrollton VA, our Ryan Home was built only 10 months ago and it's falling apart. Please save yourself money, time and frustration; stay clear of them.

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ID
#518140 Review #518140 is a subjective opinion of poster.
Location
Chesapeake, Virginia
I have been in my Ryan Home for about 6 months now and I love it. I was a little scared about the process after reading the reviews online but my experience was great. My sales rep Josh was knowledgeable and courteous. Other than a few minor nail pops which are common...
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3 comments
Anonymous
#1525999

I just built a Ryan Home in Webster and we have been in for about a year now. We did have some minor issues with drywall and a horrible paint job but Ryan fixed most of it.

We worked with Josh as well and he was really honest and great to work with.

We still stop in to see him. I agree that you can’t always believe what you read.

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ID
#513914 Review #513914 is a subjective opinion of poster.
Location
Rochester, New York
Service
Ryan Homes House Construction

Money that was not well spent.

We moved into our new ryan home in dec 2013. prior to moving we had concerns, but were assured….. well of course we were assured things were going to be alright. from a high level the home looks good, and is totally livable. Where Ryan failed us was in the details. And boy they missed a lot of them. And in talking with our new neighbors, we weren't the only ones. To ryan home's credit they ultimately fixed them, but that was over a course of 2 months having a fix it guy in our house at least twice a week during that timeframe. In short, our house was built too fast, and it suffered greatly. We had a list of 28 things to fix immediately after we moved in. At our 30 day check up, it was up to 76. Some small, some big, many were unnecessary, and the result of (our belief) poor workmanship, and rushed job. We couldn't recommend to anyone to build with this company. They were absolutely ok with presenting the house to us in various states of disrepair, and 7 months later, things haven't change very much. They'll come and fix these things i'm sure, but it often takes numerous trips. First trip workmanship is shoty, and generally calls for a second effort. it's disheartening to sit here and type this. We paid a great deal of money for a house that wasn't treated in the manor one would hope when spending said money. It was a mistake we'll have to live with. I am quite sure we will move within 10 years, when all their warranties expire. We had intended this home to be "it". Alas, it is not, and can't be now. reputation and expectations have been set by Ryan homes, and they are VERY VERY low. I expect failures. moral of this story (without all the gory details), do not agree to moving in until they have the house in a state that is reasonable, and up to YOUR standards.. Good Luck, disappointed ryan home owner.
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ID
#505915 Review #505915 is a subjective opinion of poster.
Location
Charlotte, North Carolina

THEY ARE THEIVES

RYAN HOMES ARE MANIPULATORS; THEY ONLY CARE ABOUT TAKING YOU TO SETTLEMENT TO GET THEIR MONEY..THEY LIE ABOUT ANYTHING THAT WILL COST THEM AND THEN LEAVE YOU STUCK WITH HORRIBLE PROBLEMS TO FIX ON YOUR OWN!!!!!!!!!!!!!!!!!!!!!!!!!!, PEOPLE PLEASE READ THIS BEFORE YOU BUY A RYAN HOME. I HAVE PURCHASED A RYAN HOME IN AUGUST 2013, BEING A FIRST TIME HOME BUYER (WHICH IS A KEY WORD TO RYAN HOMES TO DO WHATEVER THEY WANT) WE WERE PROMISED A LEVELED BACKYARD BY THEIR SALES REPRESANTATIVE AND HE SAID THAT OUR FINISHED LOT WILL LOOK EXACTLY LIKE OUR NEXT DOOR NEIGHBOUR....THEY DID NOT DO ANY ANY ANY TYPE OF GRADING OR LEVELING TO THE LOT ....THEY RATHER JUST DUG *** PLACED THEIR FOUNDATION AND THE HOUSE NOW LOOKS LIKE ITS ON TOP OF A HILL.... WE MOVED IN AROUND OCTOBER , SO WE REALLY DID NOT REALISEE HOW OUR BACKYARD IS MESSEDUP UNTIL THIS SPRING....WE STARTED TO BRING LANSCAPERS TO TRY TO FIX IT BUT IT WILL COST $30,000 TO FIX WHAT THEY COULD HAVE ACCOMPLISHED DURING THE CONSTRUCTION PROCESS IF THEY CARED ABOUT THEIR CUSTOMERS ENOUGH......BECAUSE THEY DID GRADE MY NEIGHBORS LOT DURING CONSTRUCTION.....SHE TOLD ME THAT BECAUSE SHE KEPT AFTER THEM ( SHE WAS NOT A FIRST TIME HOME BUYER).....BUT FOR US THEY DID NOT............WHY?????? BECAUSE WE ARE FIRST TIME HOMEBUYERS AND THEY THOUGHT THAT WE DO NOT KNOW ANY BETTER.................NOW THAT THEY REALISE HOW MUCH IT COSTS TO FIX WHAT THEY RUINED FOR US THEY ARE IGNORING AND MANIPULATING AND RUNNING AWAY FROM THEIR RESPONSIBILITY.......NOW WE DO NOT HAVE A PLACE FOR OUR 2 AND 4 YEAR OLDS TO PLAY IN ...OUR HOUSE COSTS NEARLY HALF A MILLION AND WE DO NOT HAVE A PLACE FOR OUR CHILDREN TO RUN AND PLAY......WE INTEND TO SUE RYAN HOMES. IF YOU NEED MORE INFORMATION BEFORE BUYING A RYAN HOME CALL US AT 443-889-****.
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ID
#505547 Review #505547 is a subjective opinion of poster.
Service
Ryan Homes House Construction

So far so good

Ryan Homes - So far so good
Ryan Homes - So far so good
Ryan homes and their Tampa area crew did a great job building our new home in Cory Lake Isles. We wanted to write a detailed review of our experience to be sure that the team that built our home got all the credit they deserve. From sales information to move in, everything the Ryan team promised, they delivered, and we even moved in a month ahead of schedule. Our realtor was even impressed how the house was spotlessly cleaned on final inspection, the attention to detail and craftsmanship was beyond what we expected, it was obvious that the Ryan homes really has an effective set of processes for building project management. The sales experience started with our Ryan homes sales representative Ole Peitersen, who impressed us from the beginning with his low pressure, informative guidance about the building process. He helped us find the best model for our wants and went to bat to get us the lot we really wanted at a price that fit our budget. Ole eventually enticed us to close the deal right after Christmas 2013 with some nice appliance upgrades. During our home shopping experience Ole was one of the few sales representatives who welcomed the inclusion of our personal realtor Ronnie Preusch in the decision making process. 6 months of in depth research before the sale kept leading us to the same conclusion: compared to the other builders in the Tampa market that the Ryan homes in Capri Isle at Cory Lake offered the most value in build quality and price per sq foot compared to the other builders in New Tampa building in communities with fewer amenities in less convenient locations. The new construction homes at Cory Lake were even priced comparable to 15 year old resale homes in New Tampa. Tampa Ryan Homes/NVR Mortgage Broker: Bill Long did a great job steering us through the complexities of new construction mortgage obstacles and was pleasant and helpful from beginning to end. I work in automotive sales and finance and recognized that Bill is a truly competent and experienced mortgage professional. At no point did we feel that Bill was leading us to mortgage decisions that weren’t truly in our best interest. The whole experience could have never come together so perfectly if it hadn’t been for the expertise and craftsmanship of our Project Manager: Scott Smith and his crew of expert tradesmen. Site prep to move in ready only took 75 days, every stage of the build went together without complications or delays and the final product, fit and finish of all the tile, trim and paintwork is amazing. Even the landscaping and sod work fits together so well that it looks like it has been there for years. We realized that for us, it was very hard to find good honest reviews of home builders that were written by real people who didn’t have an agenda, so we sure would have appreciated finding some reliable feedback. So with that in mind I figured that when the deal was done and we were all moved in that I would write detailed review of the experience from a reasonable customer who didn’t have an axe to grind. If you are considering building at the Cory Lake Isles location, drop by our own house at 11023 Tortola Isle Way and we would be happy to welcome you to the neighborhood and share some firsthand tips on options, upgrades and lot locations that would have been helpful for us in the decision making process. Todd and Carla Benschneider
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2 comments
Anonymous
#828101

Thanks for writing an AD on "PISSED CONSUMER" I know for a fact this company is screwing people over now, even sickening them, and doing all possible to cover it up, as construction defects can and do become toxic. But it wasn't you, so who cares, right?

They do have a review site just for happy people that doesn't allow real complaints.

But it doesn't serve to bury thousands of people who had or have real problems, which is entirely the reason why you posted here. A ploy that will have consequences to Ryan Homes, but they are too arrogant to know it, just as before.

Anonymous
#829071
@PissedConsumer828101

Seriously dude, if you have real problems with your home get an attorney involved with your purchase. The crew that I dealt with did good work, if I had let bad reviews influence my decision then I would have had to buy a resale home ....

every builder I researched had hundreds of complaints. One thing for certain is that I am a real customer, in a new Ryan home, if you would like to stop by and point out all these alleged construction defects that my home inspector missed, I will gladly give you my address.

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ID
#496479 Review #496479 is a subjective opinion of poster.
Location
Lake Mary, Florida
Service
Ryan Homes House Construction

Plumbing in the Furnace!

Decided to remove the very last of the 70's wall paper in the half bath / closet on the first floor... found mold behind the baseboards and some moldy drywall .. cut out the drywall and imagine finding the water pipe for the toilet running up the cold air return!!! I will be drilling *** through the floor and moving said pipe.. ripping up the moldy sub floor and replacing the toilet. I also found a large rectangle of drywall cut out of the large piece behind the sink .. completely taped up with duct tape (I have no idea why) and then they wallpapered right over it! This house has been one accident waiting to happen since it was built. We are the 3rd owners.. Roof had FOUR nails (one in each corner) of every 4 x 8 sheet of plywood on the roof! This is a link to my fb album of the kitchen reno.. what a MESS!! Don't EVER buy a Ryan Home!!! https://www.facebook.com/anna.l.carpenter.7/media_set?set=a.102034****0508838.152946****&type=3
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1 comment
Anonymous
#864050

Our home is nothing but a nightmare electrical is so messed up the outte walls are so poorly constructed falling apart our half bath down stairs was the same ...practically insulation in the house...ours was built in the 70s maybe they didnt require alot if what they skimmeped n and put the development up so fast No one cared....I would never recommend a ryan built home old or NEW!!!!!

ID
#496397 Review #496397 is a subjective opinion of poster.
Location
Toledo, Ohio

Illegal wiring

When we went to do some landscaping we hit electrical wires going to the lamp post out in front of our yard.We only went down " TWO "inches.The code in New York is 18 inches in conduit or 24 inches with UF wiring. If our dog dug *** and grabbed the wire he would be dead now. When we called Ryan Homes they said it wasn' their problem. We called the subcontractor who did the work and he had no idea what the code is. Bottom line, DO NOT buy a Ryan Home. I will not even get into the nail pops or poor workmanship.
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1 comment
Anonymous
#824693

I rented a Ryan Home in Lebanon Ohio's Shaker Run, 3 toilets leaked during our time there, the dryer and exhaust fan from half bath where vented to the basement thru a whole in the floor, where the furnace was at. Air conditioner went out 3 times in 3 years, and furnace went out more times than I can count.

All outside faucets broke and leaked into basement. Gee, I would never buy a Ryan Home.

ID
#494357 Review #494357 is a subjective opinion of poster.
Location
Buffalo, New York

Ryan Homes - Faulty House Review from Independence, Ohio

My Ryan Home is less than 4 years old. I'm in the process of trying to sell (taking a huge loss on the property as it is) and had an alarming inspection report. The house has 3 different areas with severe water damage. 2 windows including their sills and frames are completely ruined and need replacing. Also, the front door does not have adequate weather proofing which has caused damage to the base boards surrounding the door. Not to mention the possible damage to the floor boards that we can't see. Both the driveway and the front walk way have a sunken base layer, causing the concrete to lift, creating trip hazards! Even the plastic foundation wrap has separated from the house! What's the point of house wrap that wasn't properly attached? They also didn't out enough backfill around the entire house to allow for water to drain properly. Don't build with Ryan Homes. You will regret it. I can't sell my house for $30,000 less than what I purchased it for. These problems should not be happening to a home that is less than 4 years old. Beware of Ryan Homes. They build the cheap way, not the right way.
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ID
#489216 Review #489216 is a subjective opinion of poster.
Location
Independence, Ohio
Have two broken windows currently under warrentee. These windows just seem to crack out of no where. In fact one just shattered over this past weekend, from the inside. Not only is the telephone number provided for service not a working number but I have been unable...
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4 comments
Anonymous
#1671067

I called NVR and customer support gave me the phone number for Patriot Window, which is also known as PlyGem. Phone number 866-518-****.

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ID
#486298 Review #486298 is a subjective opinion of poster.
Location
Stafford, Virginia
Loss
$900

House poor quality

After 11 years, the stone siding is cracking terribly, air vent inside a coset by the door, wood floors cracking and wearing away, windows broke, and a siding on my home was put on even though it is the wrong color. More serious though, the ground the home and homes in the community have been built on is very poor. The dirt is so soft and I believe is the reason for the cracking in the walls inside as well as the concrete on the outside. Grass will not grow as well. The appliances and counter top also are of extremely poor quality for the price of this upscale TH. Not please.
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2 comments
Taimi
#818096

They overlooked the radon issue in my house as well. I will be out $1,500 to install a mitigation system in order to sell the house.

I lived in the home with my newborn daughter and had no idea what radon has even was! I am now in the process of selling, and had a radon test done for the new buyers. It came back well above normal and since it's such a huge health concern I am now having to come out of pocket before I can sell it. More importantly, I am beyond terrified at the potential health risk that my little girl has incurred.

I also had a large sink hole in my back yard that they refused to come fill in. Not to mention roof damage, water damage, poor windows, foundation wrap that is separating from the house, a driveway and walkway that are tripping hazards, and not enough backfill around the entire house to promote water drainage away from it. All this and the house isn't even 4 years old!

I will never recommend them to any potential home buyer and do everything in my power to get the word out to people thinking of building with them. Incredibly displeased.

Anonymous
#811996

Ryan Homes does build on landfills occasionally, and has be known to overlook radon issues. Your particular area of concern has two common causes.

Poor grading of the land is very common with Ryan Homes. This leads poor drainage and to shifting foundation issues and difficulties with maintaining top soil for grass and plant growth.

Soil analysis and land survey is supposed to be done before building is started to determine the nature of the soil, or if you're on shifting clay and so on. This determines how to properly lay a durable foundation to handle the stresses.

Failures in this area have been known to wreck entire subdivisions, with no consequence to the builder of course.

I'm not a builder or in construction. Never worked for Ryan, just live in one of their messes. Thus, I've been studying Ryan Homes for more than ten years. Long enough to see how many things they can mess up.

You name it, they've done it wrong somewhere on a high volume scale.

And profited from it as well, regardless.

good luck.

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ID
#483512 Review #483512 is a subjective opinion of poster.
Location
Baltimore, Maryland

Poor workmanship

Be sure you inspect your home before the final inspection. They do not return after 1 year. Nail Pops, baseboard that separates from wall on stairs to second floor. Air vent in MBR has been broken since install. Found it after the 1 year had passed. And pay attention to size of the garage, length and width. Be careful about what the salesperson tells or doesn't till you. In Del., read the contract carefully. You are buying a home and changes can be made after you sign the contract, and you have NO SAY about it. YOU ARE BUYING A HOME.
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3 comments
Anonymous
#1529986

I have to disagree with John because Ryan builds homes with only the investor of their stock in mind and not in the home owner that buys their garbage. Ryan buys every piece of material that goes into the house most of which is very cheap.

The HVAC equipment Comfortmaker is not a high quality brand which is what they use. They then contract the cheapest laborers in the area to put the home together. What you get is a mess that will not last 30 years. The project manager doesn't supervise any of the illegal immigrants putting the place together but rather sees to it that the contractors show up on time and in order so that Ryan can claim another victim.

I wonder if you John work for Ryan or ever owned one of their homes. A little settling in a well built house is normal but this house will continue to settle until you go into settlement to sell it.

A year in a dogs life is equivalent to that of seven years of a human. A year in a Ryan is equivalent to that of 10 in a well built house so if you own a Ryan home for 3 years it will look as if you had owned it for 30 years!

Anonymous
#797930

Yes, it's called....YOUR NEW HOME IS SETTLING. It happens to the best of us.

It's very common with nail pops, baseboards separating from walls, cracks in walls, etc. Just because your one year is up, that doesn't mean the issues stop. What do you expect, for them to come back after the year is up to fix these issues? Also, you claim the air vent in bedroom was broken since install, how do you know if you are finding this out a year later?

This is why most builders give you a year warranty.

Go through your home with a fine tooth comb during it, make your list, and they will fix it. Don't complain about these issues AFTER your time is up.

Anonymous
#943660
@PissedConsumer797930

Hi John:

We have a nail pop issue in our five year old Ryan home. Not just a few nails pops that occur from settling but several hundred in every room and every ceiling in our home.

Yes, it's after a year but I'm sorry; hundreds of nails pops in every ceiling and room in your house is not normal.

And yes, they've just started showing up in the least 6 months to a year.

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ID
#479469 Review #479469 is a subjective opinion of poster.
Location
Selbyville, Delaware

Trespassing, garbage

We bought Ryan homes townhouse, end unit. Facing both sides of our property. Others walk on our land, and making it a walk through to the other side of the street.Dogs deficating on our lawn, which is right next to the common area. Even if picked up, some stuff remains We are also next to a vacant lot, with severe garbage in the shrubs. We have complaint to our HOA several times, by phone, email. We received zero response. Our lawn, etc., is a garbage dump, dog *** park, which is depreciating our property. We bought a animal deterrent, however, it has not solved the problem. We would having this situation resolved immediately. Thank you.
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3 comments
Anonymous
#805456

Write witten letters to your HOA President.

Anonymous
#797918

As noted in another comment to this - what does this have to do with the builder of your home? NOTHING.

Why post such nonsense. This is something you need to take up with your neighbors and HOA board.

Anonymous
#778819

And what does this have to do with Ryan Homes? How are they responsible for your neighbors bad behavior?

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ID
#467350 Review #467350 is a subjective opinion of poster.
Location
Port Murray, New Jersey
Bought a Ryan townhome and within the year, had so many nail pops in it that it required 9 hours of work by two professionals to fill the holes and fix the imperfections that were left in the wall when painting was completed. Now, 4 months after the repair of the nail...
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7 comments
Anonymous
#1265095

I had a similar issue. Turns out the framing was bad, which is why the drywall consistently fails.

Ryan Homes actually jacked up my house because the framing was so poor that the frame was literally sinking inside the house. Still so many issues though. Patch, repair, paint.

Over and over and over again.

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ID
#464143 Review #464143 is a subjective opinion of poster.
Location
Richmond, Virginia

My sister & her husband purchased a Ryan home....

My sister & her husband purchased a Ryan home that was built in 2010. Some of the siding was missing on the side of the house. They had an inspection done on the house & the inspector found stated that the siding was not secured probably by the builders. They called Ryan homes & told them what the inspector said, and they would not replace the siding. They had to pay $350 to have them to come out & replace siding, that if it were installed correctly the first time it probably would not have needed to be replaced within less than 3 yrs. I picked out the house for them b/c they lived in a different state, and I will never recommend Ryan homes to anyone else.
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5 comments
Anonymous
#822848

I am going through this ordeal now with Ryan homes and I, too, live in Indian Trail!!! The siding was installed improperly, there were pin nails EVERYWHERE and countersunken. I am not a contracting professional, but I did my research on the James Hardie installation and warranty- and yes, they WILL fix it, as I am within my 1 year.

Anonymous
#818073

Ryan Homes are the biggest joke of builders. Don't purchase a home through them.

Anonymous
#799931

Siding should not fall off

Anonymous
#799867

Good. Ryan homes doesn't want you

Anonymous
#868641
@PissedConsumer799867

You must be Ryan lying ***!

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ID
#458604 Review #458604 is a subjective opinion of poster.
Location
Indian Trail, North Carolina
Loss
$350

Another victim added to their list

Ryan homes have beautiful floor plans that draws potential buyers to purchase their homes but this company fails miserably to deliver quality work. I recently purchased a new home and wished that I did my homework and researched this tacky company before I decided to go with them. The so called imposter painters did a horrible job. They did not cut into the wall when painting. The hardwood floors are not properly secured tightly. When someone takes a bath you can actually hear the water running between the walls because the walls extremely hallow. I wish I could changed back the hands of time because I would do my research and not purchase a home with this company who offers such a poor quality of work. Never will I ever purchase a Ryan home in the future. I am planning on selling this my poorly crafted Ryan home. Definitely not a keeper. Potential buyers be aware and look at the details in newly built homes. Don't go to the model homes like most people do go to a community WHERE homes are being built!
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2 comments
Anonymous
#824518

I live in a townhouse built in the 70s and can hear water running through pipes in the walls. The home I grew up in built in the 80s was the same way. Seems like you got off easy compared to some of the other Ryan problems posted here.

Anonymous
#797922

Just wanted to comment on the water sound. This is very common in newer homes.

The water and sewer lines usually run within the interior walls of a home.

These walls do not have insulation in them, hence the "waterfall" sound when a toilet is flushed or shower is taken. This coupled with the use of PVC pipes, most homes built since the 80s will have this same issue.

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ID
#441308 Review #441308 is a subjective opinion of poster.