Ryan Homes
Reviews and Complaints
Nightmare with trying to get the Home I was purchasing built
- No ownership of mistakes
Preferred solution: Full refund
Ryan Homes - House Construction Review from Macungie, Pennsylvania
Bulk Furnance Buy Plus More Issues
I have a 2 story home built in October 2003 with a move-in 2004 FEB. For 12 years we have had a noisy furnace at the air intake.
We were told it was normal because of the size of our home (3280 sq ft). We always had to turn the TV up when the system was running or completely turn it off to enjoy a conversation. We accepted that, even though we had two systems. As it turns out our system at the 12-year mark failed 15 April 2016 and we had the system replaced.
We were informed that the size of the system Ryan Homes installed was by no means the right size. It was a 50,000 BTU when it should have been at least a 75,000 BTU. I installed a Lennox 90,000 BTU and it does not make a sound and I have save $50.00 on my utility bill every month so far! Think of the wasted energy Ryan Homes cost me!!!
The Heat Exchanged cracked from being over worked - a danger of CO2 poisoning. I will warn new home buyers to make sure Ryan Homes Right-sizes your system!!! I also have had issues with the cheap Patriot windows they installed and of course it was after the 10 year warranty! The crank is broken - no replacement available; and Window Seal bulging out!!!
Last but not least the are many areas close to the driveway where I cannot grow anything! The rocks were never cleanout and proper levels of dirt put on the ground. I never realized this until a neighbor told me about their yard!
I DO NOT RECOMMEND A RYAN HOMES!!! I WILL DO MY BEST TO ADVERTISE THE ISSUES I HAVE, EVEN TODAY 12 TEARS LATER!!!
Ryan Homes House Construction Review
Planning Agenda 21 Communities
Ryan Homes House Construction Review from Chesapeake, Virginia
If I could give Reunion Town homes no stars, I most certainly would. This process has been a catastrophe from the start, and I wish I had known what I know now, before my husband had signed the papers.
My husband and I signed the paperwork March 10th, of 2016, and hadn't really had any problems with the process. My husband doesn't have the best credit in the world, and we were going to try to bring it up before closing the deal. We found out when we went to the Loan Officer that currently he does not qualify for a loan, due to some debts that needed to be paid off. Fast forward a few weeks, and we are told that we have to make a flooring appointment, along with an audio/electronics appointment as well. We found out at our flooring appointment that we couldn't make any changes to the townhouse, much to our chagrin. We picked out the selections for the audio and video options that we wanted in the house, and we got on with our lives, until recently.
My husband and I have decided to part ways, and one of the things we were concerned about was the townhouse. Financially, my husband will not be eligible for the loan by himself, seeing as he is an E-3 in the Navy. If he and I separated, he would no longer make BAH, and would have to live either back on the ship, or in barracks as per Navy policy. My husband and I, even though we are separating, are still amicable with one another; and today, while he was on the phone with Ashley Green, I could tell that he was getting upset and was distressed. I asked what was going on, and he told me the situation. We tried explaining this to Ashley Green, who is the sales representative, and that we were no longer interested in buying the townhouse, simply because he could not afford it if we separated.
Today, May 1st, 2016, my husband received a phone call from Ashley Green, who promptly told my husband that they had transferred us to another building lot, and that he needed to sign some papers in order to finish the process. Ashley also told my husband that he needed to provide her with official separation papers, declaring our intent to get a divorce. Now, after doing some research, Virginia does not award legal separation papers to couples that decide to do so. After hearing this, I honestly was so disgusted with Ashley that I didn't want to keep working with her or anyone at Ryan Homes - Reunion. But wait, it gets better.
After I tried to civilly speak to Ashley about our frustrations, she got very nasty with my husband and I. Because my name is not on the loan or on any of the paperwork, (minus the title/deed) I guess I'm not supposed to have a say in anything. Ashley essentially told me that because my name isn't on any of their paperwork, I had no business in what my own husband and she were talking about. She continuously cut me off after I tried to explain to her that he and I were going through a rough time, and that we were getting upset because all she cared about was getting her commission from the house sale.
At this point, my husband and I were getting frustrated with Ashley Green, because no matter what he and I had said to her, she insisted that he was still eligible for the townhouse, and would be able to pay for it without his BAH. I was also starting to get frustrated and visibly distressed, because Ashley Green kept insisting that we were wrong. She told us that everyone in the military gets BAH, no matter their rank or marital status. When my husband and I tried to contest this, Ashley referred to a website, stating that the BAH policy is common knowledge. She told us that we were wrong, and that she had multiple single E-3's in the community who were able to buy the house and make the payments just fine.
For nearly $260,000+, we are being treated like ***, not getting the home we wanted, and everything is about the money. I would rather lose the $500.00 earnest money deposit that we gave them, than be forced to own a home that neither he nor I want anymore, and that he can't afford. Screw this place, save your time and actually invest in a company that cares about its client's wellbeing and happiness, such as Chesapeake Homes. I wish we would have seriously looked into them before all of this mess.
Ryan Homes House Construction Review
Air conditioning unit
This is aggravating because we have been dealing with and trying to fix this issue for 15 years+ as if it were our fault.
We just had the air conditioning "specialists" leave our home and they have determined the installation of our unit and the piping to go with it is incompatible. the unit that was installed is too small for the size of the home. that we should have had two units installed. we have struggled for the last 15 years trying to get the temperature upstairs to a comfortable level. it is freezing in the winter and heats to 90+ degrees in the summer. Ryan homes I believe is privy to the short cuts they take when building homes. several years ago we had to replace the floor to the entire second level (the ice maker hose popped off of the back of the refrigerator... overnight)- when the installers pulled up the carpet, linoleum, and hardwood- they saw that Ryan homes did not install the black layer (underpayment) under the hardwood.
The plumbing is absolutely horrible.
We are looking to hold Ryan Homes accountable and need information on how to go about it. If anyone has any helpful information we would appreciate it.
- Lack of actions taken to correct issues after contruction
Preferred solution: Let the company propose a solution
Short Review on July&nbs-04:00;14,&nbs-04:00;2016
A/C
My house was built in 2008 bought my house in 2010, since the day we moved in I have had trouble with the downstairs AC unit, it would not come off the downstairs floor, sometimes during the summer I would have a repair at least twice during the summer. Yesterday once again the unit would not cool off the downstairs, call for repair and was told that my compressor was shot and they were unable to find the leak so it would be unwise to repair the compressor, so now we have to replace the unit.
These are not inexpensive homes and I hate to say it but Ryan homes put poor quality AC units in our homes this is my opinion, I've had several of my friends state to they've had to replace one or both of their units. If I were asked to buy a Rayon home today, I would say NO, it would be a cold day in *** before I lived in another Rayon home, My AC only lasted 8 years
Massive hole dug in community space left there for 4 months now!
- Its a good home
- Giant massive eyesore hole in the ground
Preferred solution: Deliver product or service ordered
Poor Response from Warranty and Poor workmanship
I have been trying to get my first floor tile repaired since April, William Ryan has used cheap labor to do the tile work in my home, I paid almost $11,000 for the tile on my first floor, it is missing grout throughout and floor is stained, the bathroom wlla tiles look like a five year old installed them. According to the floor comapny that William Ryan used, my floor is within industry standard and that the crooked tile work in my bathrooms walls are ok. I had mold in my home.
My wife has lost numerous days of work trying to get this problem resolved and it has been over 6 moths and stilll nothing
- Failure to follow through
- Thw way they handle the warranty issues
- Rush job that was done
Preferred solution: Deliver product or service ordered
Williamsburg Area Home Construction Review
Ryan Homes - House Construction Review from Smithfield, Virginia
General Dissatisfaction with Ryan
We built a Ryan Townhome in Canonsburg approximately 10 years ago. It was a nightmare from the very beginning.
Can't adequately explain how many problems we had and all the redos had to be made--paint, cabinets, wooden floors, electrical, plumbing, etc. To their credit, they came back numerous time in an attempt to fix these issues. We also had them build a trax deck and after a while found that there was a problem with the material that they used. It had unsightly spots all over.
I have written Ryan more than once over the past several months asking what could be done and they never even gave me the courtesy of a reply. Very very disappointed!!!!!!!!!!!!
Preferred solution: Let the company propose a solution
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