Ryan Homes
Reviews and Complaints
Reviews Chart
$2.4M
CLAIMED LOSSES
326
TOTAL REVIEWS
250K
PAGE VIEWS
2
ISSUES RESOLVED
False Hopes
My Husband and I were in the process of trying to purchase a Tri Level Home in Chesapeake, Virginia through builder Ryan Homes, prior to actually filling out the application they would call us all the time stating that certain incentives were available if we signed that weekend and they would only be good at that time incentives like free granite or stainless still appliances etc. We signed for or home in June but our home wasn't going to be ready until Sept. We did everything they asked us to do we paid our down payment in full, brought in all requested documentation. They had us pick out all of our incentives for each room in the house.....At this point we are estatic about our new home. We requested a fixed rate because my husbands credit score was really high and he had a good paying job with no debt to income ratio.... We had been playing the waiting game for the whole month of July to only find out the last day of the month that we were only approved for the base price of the home meaning that all of the incentives we picked out were for nothing and if we wanted the house the way they planned it out for us we would need to come up with an additional $34k not to mention we had already given them $13k.... We had 3 kids who are all in school and we have to furnish the whole place there is no way we good give then that kind of money like that..... It became very frustrating because we really wanted the house and didn't understand why they would have us pick all of these things out before we know we are approved. I think anyone should know this going forth. Ryan Homes need to come up with another process have their customers get approved first then pick out the incentives they can actually afford. My husband has a great paying job but side he had not been working there for over 2 years they could not use his overtime hours which was majority of his paycheck and guaranteed and it was listed on the paycheck along with documentation from his company Human Resource department that could validate the amount of hours that he worked and that he would be getting another raise in a month. Not only that when we attempted to call them to see what our other options were no one had time to speak with us nor did they call back. We finally spoke with someone 4 days later only to advise us that we can get a refund but they would have to mail out a release form and we wold have to mail it back then wait another week or so before they could cut us a check. No we need our refund asap to get another home for our kids before school start.....So please beware of Ryan Homes and their process before you decide to purchase a home with them..... Their Reps were trying to play each other roles meaning she is the seller, builder, loan officer, underwriter all in one trying to tell you what all these different people do then when we actually meet with them the things that were told to us are not even valid.... And they don't communicate with each other...... The whole process was a nightmare.
3 comments
ID
Location
Chesapeake, Virginia
I have been in my Ryan Home for about 6 months now and I love it. I was a little scared about the process after reading the reviews online but my experience was great. My sales rep Josh was knowledgeable and courteous. Other than a few minor nail pops which are common...
View full review
3 comments
I just built a Ryan Home in Webster and we have been in for about a year now. We did have some minor issues with drywall and a horrible paint job but Ryan fixed most of it.
We worked with Josh as well and he was really honest and great to work with.
We still stop in to see him. I agree that you can’t always believe what you read.
View more comments
ID
Location
Rochester, New York
Service
Ryan Homes House Construction
Money that was not well spent.
We moved into our new ryan home in dec 2013. prior to moving we had concerns, but were assured….. well of course we were assured things were going to be alright. from a high level the home looks good, and is totally livable. Where Ryan failed us was in the details. And boy they missed a lot of them. And in talking with our new neighbors, we weren't the only ones. To ryan home's credit they ultimately fixed them, but that was over a course of 2 months having a fix it guy in our house at least twice a week during that timeframe. In short, our house was built too fast, and it suffered greatly. We had a list of 28 things to fix immediately after we moved in. At our 30 day check up, it was up to 76. Some small, some big, many were unnecessary, and the result of (our belief) poor workmanship, and rushed job. We couldn't recommend to anyone to build with this company. They were absolutely ok with presenting the house to us in various states of disrepair, and 7 months later, things haven't change very much. They'll come and fix these things i'm sure, but it often takes numerous trips. First trip workmanship is shoty, and generally calls for a second effort. it's disheartening to sit here and type this. We paid a great deal of money for a house that wasn't treated in the manor one would hope when spending said money. It was a mistake we'll have to live with. I am quite sure we will move within 10 years, when all their warranties expire. We had intended this home to be "it". Alas, it is not, and can't be now. reputation and expectations have been set by Ryan homes, and they are VERY VERY low. I expect failures. moral of this story (without all the gory details), do not agree to moving in until they have the house in a state that is reasonable, and up to YOUR standards.. Good Luck, disappointed ryan home owner.
ID
Location
Charlotte, North Carolina
THEY ARE THEIVES
RYAN HOMES ARE MANIPULATORS; THEY ONLY CARE ABOUT TAKING YOU TO SETTLEMENT TO GET THEIR MONEY..THEY LIE ABOUT ANYTHING THAT WILL COST THEM AND THEN LEAVE YOU STUCK WITH HORRIBLE PROBLEMS TO FIX ON YOUR OWN!!!!!!!!!!!!!!!!!!!!!!!!!!, PEOPLE PLEASE READ THIS BEFORE YOU BUY A RYAN HOME. I HAVE PURCHASED A RYAN HOME IN AUGUST 2013, BEING A FIRST TIME HOME BUYER (WHICH IS A KEY WORD TO RYAN HOMES TO DO WHATEVER THEY WANT) WE WERE PROMISED A LEVELED BACKYARD BY THEIR SALES REPRESANTATIVE AND HE SAID THAT OUR FINISHED LOT WILL LOOK EXACTLY LIKE OUR NEXT DOOR NEIGHBOUR....THEY DID NOT DO ANY ANY ANY TYPE OF GRADING OR LEVELING TO THE LOT ....THEY RATHER JUST DUG *** PLACED THEIR FOUNDATION AND THE HOUSE NOW LOOKS LIKE ITS ON TOP OF A HILL.... WE MOVED IN AROUND OCTOBER , SO WE REALLY DID NOT REALISEE HOW OUR BACKYARD IS MESSEDUP UNTIL THIS SPRING....WE STARTED TO BRING LANSCAPERS TO TRY TO FIX IT BUT IT WILL COST $30,000 TO FIX WHAT THEY COULD HAVE ACCOMPLISHED DURING THE CONSTRUCTION PROCESS IF THEY CARED ABOUT THEIR CUSTOMERS ENOUGH......BECAUSE THEY DID GRADE MY NEIGHBORS LOT DURING CONSTRUCTION.....SHE TOLD ME THAT BECAUSE SHE KEPT AFTER THEM ( SHE WAS NOT A FIRST TIME HOME BUYER).....BUT FOR US THEY DID NOT............WHY?????? BECAUSE WE ARE FIRST TIME HOMEBUYERS AND THEY THOUGHT THAT WE DO NOT KNOW ANY BETTER.................NOW THAT THEY REALISE HOW MUCH IT COSTS TO FIX WHAT THEY RUINED FOR US THEY ARE IGNORING AND MANIPULATING AND RUNNING AWAY FROM THEIR RESPONSIBILITY.......NOW WE DO NOT HAVE A PLACE FOR OUR 2 AND 4 YEAR OLDS TO PLAY IN ...OUR HOUSE COSTS NEARLY HALF A MILLION AND WE DO NOT HAVE A PLACE FOR OUR CHILDREN TO RUN AND PLAY......WE INTEND TO SUE RYAN HOMES. IF YOU NEED MORE INFORMATION BEFORE BUYING A RYAN HOME CALL US AT 443-889-****.
ID
Service
Ryan Homes House Construction
So far so good
Ryan homes and their Tampa area crew did a great job building our new home in Cory Lake Isles. We wanted to write a detailed review of our experience to be sure that the team that built our home got all the credit they deserve. From sales information to move in, everything the Ryan team promised, they delivered, and we even moved in a month ahead of schedule. Our realtor was even impressed how the house was spotlessly cleaned on final inspection, the attention to detail and craftsmanship was beyond what we expected, it was obvious that the Ryan homes really has an effective set of processes for building project management. The sales experience started with our Ryan homes sales representative Ole Peitersen, who impressed us from the beginning with his low pressure, informative guidance about the building process. He helped us find the best model for our wants and went to bat to get us the lot we really wanted at a price that fit our budget. Ole eventually enticed us to close the deal right after Christmas 2013 with some nice appliance upgrades. During our home shopping experience Ole was one of the few sales representatives who welcomed the inclusion of our personal realtor Ronnie Preusch in the decision making process. 6 months of in depth research before the sale kept leading us to the same conclusion: compared to the other builders in the Tampa market that the Ryan homes in Capri Isle at Cory Lake offered the most value in build quality and price per sq foot compared to the other builders in New Tampa building in communities with fewer amenities in less convenient locations. The new construction homes at Cory Lake were even priced comparable to 15 year old resale homes in New Tampa. Tampa Ryan Homes/NVR Mortgage Broker: Bill Long did a great job steering us through the complexities of new construction mortgage obstacles and was pleasant and helpful from beginning to end. I work in automotive sales and finance and recognized that Bill is a truly competent and experienced mortgage professional. At no point did we feel that Bill was leading us to mortgage decisions that weren’t truly in our best interest. The whole experience could have never come together so perfectly if it hadn’t been for the expertise and craftsmanship of our Project Manager: Scott Smith and his crew of expert tradesmen. Site prep to move in ready only took 75 days, every stage of the build went together without complications or delays and the final product, fit and finish of all the tile, trim and paintwork is amazing. Even the landscaping and sod work fits together so well that it looks like it has been there for years. We realized that for us, it was very hard to find good honest reviews of home builders that were written by real people who didn’t have an agenda, so we sure would have appreciated finding some reliable feedback. So with that in mind I figured that when the deal was done and we were all moved in that I would write detailed review of the experience from a reasonable customer who didn’t have an axe to grind. If you are considering building at the Cory Lake Isles location, drop by our own house at 11023 Tortola Isle Way and we would be happy to welcome you to the neighborhood and share some firsthand tips on options, upgrades and lot locations that would have been helpful for us in the decision making process. Todd and Carla Benschneider
2 comments
ID
Location
Lake Mary, Florida
Service
Ryan Homes House Construction
Plumbing in the Furnace!
Decided to remove the very last of the 70's wall paper in the half bath / closet on the first floor... found mold behind the baseboards and some moldy drywall .. cut out the drywall and imagine finding the water pipe for the toilet running up the cold air return!!! I will be drilling *** through the floor and moving said pipe.. ripping up the moldy sub floor and replacing the toilet. I also found a large rectangle of drywall cut out of the large piece behind the sink .. completely taped up with duct tape (I have no idea why) and then they wallpapered right over it! This house has been one accident waiting to happen since it was built. We are the 3rd owners.. Roof had FOUR nails (one in each corner) of every 4 x 8 sheet of plywood on the roof! This is a link to my fb album of the kitchen reno.. what a MESS!! Don't EVER buy a Ryan Home!!! https://www.facebook.com/anna.l.carpenter.7/media_set?set=a.102034****0508838.152946****&type=3
1 comment
ID
Location
Toledo, Ohio
Illegal wiring
When we went to do some landscaping we hit electrical wires going to the lamp post out in front of our yard.We only went down " TWO "inches.The code in New York is 18 inches in conduit or 24 inches with UF wiring. If our dog dug *** and grabbed the wire he would be dead now. When we called Ryan Homes they said it wasn' their problem. We called the subcontractor who did the work and he had no idea what the code is. Bottom line, DO NOT buy a Ryan Home. I will not even get into the nail pops or poor workmanship.
1 comment
ID
Location
Buffalo, New York
Ryan Homes - Faulty House Review from Independence, Ohio
My Ryan Home is less than 4 years old. I'm in the process of trying to sell (taking a huge loss on the property as it is) and had an alarming inspection report. The house has 3 different areas with severe water damage. 2 windows including their sills and frames are completely ruined and need replacing. Also, the front door does not have adequate weather proofing which has caused damage to the base boards surrounding the door. Not to mention the possible damage to the floor boards that we can't see. Both the driveway and the front walk way have a sunken base layer, causing the concrete to lift, creating trip hazards! Even the plastic foundation wrap has separated from the house! What's the point of house wrap that wasn't properly attached? They also didn't out enough backfill around the entire house to allow for water to drain properly. Don't build with Ryan Homes. You will regret it. I can't sell my house for $30,000 less than what I purchased it for. These problems should not be happening to a home that is less than 4 years old. Beware of Ryan Homes. They build the cheap way, not the right way.
ID
Location
Independence, Ohio
Have two broken windows currently under warrentee. These windows just seem to crack out of no where. In fact one just shattered over this past weekend, from the inside. Not only is the telephone number provided for service not a working number but I have been unable...
View full review
4 comments
I called NVR and customer support gave me the phone number for Patriot Window, which is also known as PlyGem. Phone number 866-518-****.
View more comments
ID
Location
Stafford, Virginia
Loss
$900
House poor quality
After 11 years, the stone siding is cracking terribly, air vent inside a coset by the door, wood floors cracking and wearing away, windows broke, and a siding on my home was put on even though it is the wrong color. More serious though, the ground the home and homes in the community have been built on is very poor. The dirt is so soft and I believe is the reason for the cracking in the walls inside as well as the concrete on the outside. Grass will not grow as well. The appliances and counter top also are of extremely poor quality for the price of this upscale TH. Not please.
2 comments
ID
Location
Baltimore, Maryland
Poor workmanship
Be sure you inspect your home before the final inspection. They do not return after 1 year. Nail Pops, baseboard that separates from wall on stairs to second floor. Air vent in MBR has been broken since install. Found it after the 1 year had passed. And pay attention to size of the garage, length and width. Be careful about what the salesperson tells or doesn't till you. In Del., read the contract carefully. You are buying a home and changes can be made after you sign the contract, and you have NO SAY about it. YOU ARE BUYING A HOME.
3 comments
ID
Location
Selbyville, Delaware
Trespassing, garbage
We bought Ryan homes townhouse, end unit. Facing both sides of our property. Others walk on our land, and making it a walk through to the other side of the street.Dogs deficating on our lawn, which is right next to the common area. Even if picked up, some stuff remains We are also next to a vacant lot, with severe garbage in the shrubs. We have complaint to our HOA several times, by phone, email. We received zero response. Our lawn, etc., is a garbage dump, dog *** park, which is depreciating our property. We bought a animal deterrent, however, it has not solved the problem. We would having this situation resolved immediately. Thank you.
3 comments
ID
Location
Port Murray, New Jersey
Bought a Ryan townhome and within the year, had so many nail pops in it that it required 9 hours of work by two professionals to fill the holes and fix the imperfections that were left in the wall when painting was completed. Now, 4 months after the repair of the nail...
View full review
7 comments
I had a similar issue. Turns out the framing was bad, which is why the drywall consistently fails.
Ryan Homes actually jacked up my house because the framing was so poor that the frame was literally sinking inside the house. Still so many issues though. Patch, repair, paint.
Over and over and over again.
View more comments
ID
Location
Richmond, Virginia
My sister & her husband purchased a Ryan home....
My sister & her husband purchased a Ryan home that was built in 2010. Some of the siding was missing on the side of the house. They had an inspection done on the house & the inspector found stated that the siding was not secured probably by the builders. They called Ryan homes & told them what the inspector said, and they would not replace the siding. They had to pay $350 to have them to come out & replace siding, that if it were installed correctly the first time it probably would not have needed to be replaced within less than 3 yrs. I picked out the house for them b/c they lived in a different state, and I will never recommend Ryan homes to anyone else.
5 comments
ID
Location
Indian Trail, North Carolina
Loss
$350
Another victim added to their list
Ryan homes have beautiful floor plans that draws potential buyers to purchase their homes but this company fails miserably to deliver quality work. I recently purchased a new home and wished that I did my homework and researched this tacky company before I decided to go with them. The so called imposter painters did a horrible job. They did not cut into the wall when painting. The hardwood floors are not properly secured tightly. When someone takes a bath you can actually hear the water running between the walls because the walls extremely hallow. I wish I could changed back the hands of time because I would do my research and not purchase a home with this company who offers such a poor quality of work. Never will I ever purchase a Ryan home in the future. I am planning on selling this my poorly crafted Ryan home. Definitely not a keeper. Potential buyers be aware and look at the details in newly built homes. Don't go to the model homes like most people do go to a community WHERE homes are being built!
2 comments
ID
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
My family had a very similar experience not too long ago! In chesapeake, virginia also!
Ryan homes representatives lied to us from day one.
We ended up rescinding the contact within 24 hours of signing it. Ryan homes still cashed our good faith deposit, even though it was rescinded within the 72 hour window. So we are still dealing with them.
Their incentives are actually in the standard features list, so make sure you check that before they tell you that it is free just for a particular time!
We have been getting contacted by the ryan homes rep just about everyday.
Asking why we left, if we found a new house, what we are paying with the new house, saying that ryan homes will match it, etc. we have just stopped responding to these harassing messages.
I would say if you are checking out ryan homes you better have a realtor and a good one at that! Ask a lot of questions, even if they get flustered! Make sure you get pre qualified before accepting their crazy overpriced quotes!
And do your research!
Good riddance, ryan homes.
Wow!!!! I can't believe it I thought we were the only ones most complaints on here are about the quality of the homes or repairs...
We didn't even make it that far we just signed our release of contract documentation and are now waiting on them to refund our down payment, but I totally agree with you on the incentives and getting a realtor to deal with them... House buying is suppose to be fun and exciting not a headache and that's all Ryan Homes gave us...You definitely want to be prequalified before you do anything...
Sorry you had to go through the same thing.... Good Luck
Consider this an act of God. We live in Carrollton VA, our Ryan Home was built only 10 months ago and it's falling apart. Please save yourself money, time and frustration; stay clear of them.