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Retraction of THEIR contract offering

1.0
Details
Recently, my wife and I went into a subdivision in the D.C. metro area looking to buy into new home construction. We came across two in NOVA that at first appeared appealing, ultimately deciding on one. However, it went downhill from there. The sales staff used most every "used car sales" trick to maximize their profit margin. When we finally settled on a price, we signed a contract with the company. The following week (late week) we went to meet with their NVR mortgage broker, only to be told AT THE MEETING (vice notifying us three days earlier) that they needed to up their negotiated price by $15,000! And they were unwilling to budge/negotiate, only offering an insincere and unapologetic "I'm sorry". I would caution buyers to be wary of their negotiations with the new homes sale representatives and ALWAYS have a realtor present.
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1 comment
Anonymous
#1063514

Please contact Ryan Homes Customer Care 877-550-**** to discuss your concerns. We are unable to identify you within this posting. Customer Care is open Monday - Friday 7:00am to 7:00pm EST.

ID
#732898 Review #732898 is a subjective opinion of poster.
Location
Lake Ridge, Virginia
Cons
  • Rush job that was done
  • Willingness to accept responsibility for actions
  • Sales experience
Reason of review
Not honoring contract price offered!
Loss
$15000
Preferred solution
Price reduction
Although my home is decades old, I see Ryan is still having issues with leaky roofs. Have tried for 35+ years to find someone from Ryan to just tell me how to correct it. I have redone the roof, window and family room several times over the years. Was looking to buy a...
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ID
#730034 Review #730034 is a subjective opinion of poster.
Location
Woodbridge, Virginia
Service
Ryan Homes House Construction
Cons
  • Dealing with upper management
Reason of review
Couldn't resolve it years ago so have tried at my own expense and now need it fixed so I can move on.
Preferred solution
Let the company propose a solution
1.0
Details
Montgomery Square disaster - We visited these new/under constructions town homes. Thin walls. I could hear the other visitors in the house next door. Noisy/Train tracks. The entire community is right in front of the train tracks which fall into your back yard. The...
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1 comment
Anonymous
#1116373

I'm sorry, did you buy this home? If you did, all the "problems" you having is on you.

Also, I saw you wrote this review on another website and claimed it was for a house in Reading. Well, which is it? If you bought this house and didn't notice the ditch, the thin walls, and the railroad tracks then you're not a very smart person. It's not Ryan Homes' fault that you bought a house and didn't notice the ditch or thin walls.

And also, if you didn't buy this home, why are you reviewing? This doesn't affect you at all.

ID
#729047 Review #729047 is a subjective opinion of poster.
Location
Hatfield, Pennsylvania
Reason of review
Bad quality

Ryan Homes Townhome Review from Chicago, Illinois

1.7
Details
Juat recently purchased a Ryan Townhome and I am so pissed at all the problems that have surfaced, I would not recommend these builders to my worst enemy. My house has ao many problems I can't list them all. Some have been fixed, while others have not and I feel they are trying to wait me out as if Im going to forget that the house I just purchased is ***!
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1 comment
Anonymous
#1050839

where do you live? in the process of buying ryan home and is scared of *** of these reviews that i have read already about them. please tell me everything i need to know before i submit the complete and final application because i dont want to lose out on any money

ID
#717071 Review #717071 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Bad quality

Dont buy a ryan homes

1.8
Details
My garage started leaking from all the rain from the recent storm hurricane Joaquin my home is only three years old. The inside of the garage started falling, all the sheet rock. Tried calling Ryan homes to come out a fix it. There is now structural damage on the walls of the garage a celling. They refuse to come out and fix the women were so rude when talking to them in the office they hung up on my husband saying there was nothing they can do because the roof was only covered for a year. It might have nothing to do with the roof. The shingles look fine and again its only three years old. I believe it was not structural put together right. We also had a problem a year ago in our bathroom the foundation around the bathtub was cracked. They did come out to fix it they and admitted that they did not put it together right there was things missing which was causing the cracking. Also told us if it was not fixed it would eventually start leaking from the top floor to the bottom. If my tub was not put together right they it gives me question on the rest of the home especially now that my roof is leaking in my garage. WHAT A JOKE RYAN HOMES I WILL NEVER BUY ONE AGAIN. Never had this experience with any other home being our forth. We Will be seeking legal action against the company. They didn't even come out to the home to see if it was there fault with structural damage and there office staff was rude. Then again its not there home so who cares.
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2 comments
Anonymous
#1056222

A very similar thing happened to us. I hope you are reimbursed for the damaged. Wishing you the best.

Anonymous
#1044178

What sub division are you in.

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ID
#711035 Review #711035 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

The worst new home purchase

2.3
Details
I put a contract down on my Ryan home in December of 2011, and they completed the construction June of 2012. Since I've been in my allegedly 5 Star energy efficient, Town home/condominium I've been having nothing but issue, after issue, after issue, after issue! While the place was still under warranty my pipes sprung a leak and it basically rained in my living room and damaged my hardwood floors and ceiling just from me turning on my water spout in my garage. I also had a serious gas leak from my kitchen stove since a rush job was clearly done throughout the entire house and the gas company had to come out and tag my stove as hazardous, and they mandated that I did not use the stove until I got the builders back to my place to seal a gas line that was never sealed. Since the warranty has expired, my motor and motherboard to the HVAC system has conked out and from what I’m told the motor is supposed to last at least 10 years. Now I'm dealing with the effects of Hurricane Joaquin exposing even more issues in this place, now my balcony window has sprung a constant leak because of the non-stop rain we are experiencing in the DMV area, and now my drywall and crown molding is warped and separating from the walls. I purchased a condominium over 40 years old prior to having this place built and I'm experiencing just as many problems if not more in this newly built 3 year old condominium. Notice I keep referring to what suppose to be my new home, "this place" because it has been a constant headache, inconvenience and major disappointment living in a place with major product and structural issues, so I’m finding it very hard to call this place home. Someone really need to hold the CEO, Dan Ryan accountable for crushing the American dreams of so many hard working people around U.S. purchasing his “cookie cutter” homes. I feel like a victim of a horrific scam, thinking I was getting a 5 Star quality built town home, when it’s really just a defective, and poorly built housing unit that look pretty on the outside and worth little to nothing on the inside.
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ID
#710004 Review #710004 is a subjective opinion of poster.
Location
Bowie, Maryland
Pros
  • Look of the home and layout
Cons
  • Rush job that was done
  • Cheap products that they installed
  • Failure to follow through
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
1.0
Details
Bought a Ryan Home in 2012. Moved in and day 1 leaks from the ceiling couldn't even enjoy my bath. Thanksgiving was ruined pipe fitting installed incorrectly busted and flooded living room replaced with cheap *** carpeting. Come to find out after doing another home...
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ID
#709490 Review #709490 is a subjective opinion of poster.
Location
Newport News, Virginia
Pros
  • Look of the home and layout
  • Floor plans
  • Location
Cons
  • Hiding the defects of the home under the surface
  • Willingness to accept responsibility for actions
  • Poor quality defective materials water damage
Reason of review
home was built illegal with fraudulent means and I want refund of whole home.
Loss
$304000
Preferred solution
Full refund

High Class Upper Management - Sub-Standard Homes/Townhouses

2.1
Details
I would urge "every" potential buyer of a Dan Ryan property to definitely speak with a current homeowner before leaping into a destiny of unhappiness with his homes. Cheap Labor, Cheap Products, Hundreds of structural and interior defects. Vendors are all sub-standard. Ryan rushes to complete new developments, takes shortcuts on workmanship, will make sure defects are quick-fix to last through warranty period. Then, watch out. The ball is in your court. They don't want to hear from you again. As far as upper management, Dan Ryan and his staff only worry about the bonus at years end. Good Luck!
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1 comment
Anonymous
#1037302

Please note that "Dan Ryan Builders" is not "Ryan Homes".

ID
#703865 Review #703865 is a subjective opinion of poster.
Cons
  • Never accept responsibility for poor quality poor decisions
  • Sales people
  • Willingness to accept responsibility for actions
Reason of review
Damaged or defective

Shortscuts

3.3
Details
My worse problem is the shortcuts they take in trying to correct problems. Customer service after the sale is horrible. We were lied to about the incentives to sign "this weekend." They filled a void behind an improperly installed window with garbage bags and wood scraps. Fortunately I insisted it be fixed before closing, should have done the same with other problems. House didn't fit on lot, so corner of porch was cut off after being promised it could be shifted to one side. Gaps in wood floors, curb stone installed instead of sloped apron on driveway, took 6 weeks to get corrected resulting in $2400 damage to my car.
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ID
#701831 Review #701831 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Ryan Homes House Construction
Pros
  • Location
  • Floor plans
Cons
  • Willingness to accept responsibility for actions
  • Never accept responsibility for poor quality poor decisions
Reason of review
Damaged or defective
Loss
$2400
Preferred solution
Let the company propose a solution
Ryan Homes - Terrible Roof Quality
Ryan Homes - Terrible Roof Quality
Six years into a Ryan built home and my roof needs to be replaced due to terrible workmanship and poor quality shingles. Most of the development was done with decent quality "architecture" shingles but a few rows of homes were done with low-end, cheap shingles. We had...
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4 comments
Anonymous
#1505760

my home is 9 years old and have a leaking roof, who is responsible for it?

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ID
#699371 Review #699371 is a subjective opinion of poster.
Location
Pottstown, Pennsylvania
Cons
  • Never accept responsibility for poor quality poor decisions
  • Willingness to accept responsibility for actions
  • Lack of actions taken to correct issues after contruction
Reason of review
Bad quality
Preferred solution
Replace my damage roof and use the products that were used in the rest of the development and do it right. Also, pay for or repair any damages to the interior of my walls from the leaking
2.0
Details
I live in the new subdivision in DC. I have had multiple problems and the ladies at the call center are helpful most times. What I don't like, is the person calling me back from a private/unknown number!!! I can hear the neighbors close their cabinet doors, so the...
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ID
#699352 Review #699352 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
2.0
Details
Never ever buy a Ryan home...the customer service is terrible and they blame EVERYONE else for their product!. Ryan built my house in Mitchellville MD in 2009..within 5 years the driveway, siding, AC units and fireplace had to be repaired or replaced!! Ryan customer...
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ID
#695249 Review #695249 is a subjective opinion of poster.
Location
Glenarden, Maryland
Service
Ryan Homes House Construction
Reason of review
Damaged or defective
1.0
Details
I was the first person to sign a contract in a new subdivision of a large neighborhood. I was told my home would back to a nice, fairly level "backyard" - one of only three homes with this wonderful quality. However, as construction began it became obvious I had been...
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ID
#671895 Review #671895 is a subjective opinion of poster.
Location
Frederick, Maryland
Service
Ryan Homes House Construction
Pros
  • Look of the home and layout
Cons
  • Never accept responsibility for poor quality poor decisions
Reason of review
poor customer service; bad quality
Loss
$20000
Preferred solution
Let the company propose a solution
1.0
Details
Absolutely do not let Ryan homes build your home. This is absolutely the cheapest built house I have ever lived in. We have 400 nail pops, cracks, we can see beams...the walls have shifted and come apart from the ceiling. The carpet is pretty much just laid down, you...
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1 comment
Anonymous
#1071359

We all need to file a class action lawsuit

ID
#671746 Review #671746 is a subjective opinion of poster.
Location
Carrollton, Virginia
Reason of review
Bad quality

Lack of follow through

2.4
Details
HVAC & Applicances: Ryan homes failed to register many installed items in the house for their manufacturers warranty to be valid. My home is 4 years old November 2015 and we have already had various appliances replaced, the HVAC unit replaced twice already and now the blower only to find out that it was never registered with the manufacturer for the 10 year warranty by the installer or Ryan homes as required. Ryan Homes has yet to correct. Drywall: We have numerous places throughout the home with issues where the ceiling meets the wall. Often the seam is wavey or rippled and can only be fixed by ripping out and replacing the sheet of drywall. The installer claimed that it was normal and refused to correct; Ryan homes deferred to the installer. Currently having a licensed installer correct the issue. Wiring: Basement was to be wired so that the house could have LAN ports through out for connections to various devices. After having an installer look at the bridge used to create the LAN port hub, the hub does nothing except allow plugs to be placed there. The hub actually does nothing and needs to be replaced with the proper hub so that the network can be spread to the various points through out the house. Exterior: Coating on concrete has completely washed away after 3.5 years and has to be repainted. Outside light fixtures have had to be replaced after 1 year, as well as the wiring and mounting for the lights also had to be corrected. Interior: Various switches do not operate the socket or fixture as designed; various pod lights were omitted during construction and later installed after many phone calls to customer service. All sinks in the home give off sewage smells when water is first turned on; this has been corrected thanks to a licensed plumber who corrected the traps on EVERY sink. Many larger rooms are given only 1 air vent and in the master the 2 air vents are placed center of solid walls behind places they suggest to place your bed. Only on the first floor are there vents near/under windows.
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ID
#668952 Review #668952 is a subjective opinion of poster.
Location
Hagerstown, Maryland
Service
Ryan Homes House Construction
Pros
  • Floor plans
Cons
  • Lack of actions taken to correct issues after contruction
  • Willingness to accept responsibility for actions
  • Failure to follow through
Reason of review
Bad quality